THE Australian Competition and Consumer Commission (ACCC) has successfully pursued a case against basketball promoter TEG Live Pty Limited over “false or misleading claims” about seating for games held in Melbourne.
About 5,000 consumers will receive refunds worth more than $5 million, in relation to 20,000 tickets purchased to watch games featuring the USA men’s national basketball team last Aug.
The games, which saw the US team play Australia’s Boomers in Melbourne on 22 and 24 Aug 2019, and the Canadian national team in Sydney on 26 Aug, were promoted to consumers by TEG Live from Mar 2018.
“TEG Live admits it made false or misleading claims about seating at the games held in Melbourne, and acknowledged the ACCC’s concerns that it may have breached the Australian Consumer Law by misleading consumers about which USA national basketball team players would be playing, or available to play, in the games.
“In our view, TEG Live’s conduct was unacceptable,” said ACCC Chair Rod Sims.
When promoting the games, TEG Live used a picture of a US stadium showing the floor-level seats would be tiered; however at the actual Melbourne games many consumers had obstructed views, Sims said.
Consumers paid a premium for floor-level seats, ranging between $895 and $3,995 for a hospitality package, “and may have done so as a result of misleading seating advertising,” he added.
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Source: traveldaily