THE cancellation of a third Antarctic voyage by One Ocean Expeditions (OOE) – with an offer of a “future cruise credit” rather than a refund – has raised alarm bells, as the line’s CEO, Andrew Prossin, claimed progress in restructuring attempts.
Last week Prossin wrote to clients saying he was in “advanced discussions with a qualified potential partner to rebuild our business” after earlier in the month pleading for patience (CW 01 Nov), amid claims of unpaid fuel and wage bills.
However speaking on behalf of his members, Council of Australian Tour Operators MD Brett Jardine said “we are extremely disturbed at the lack of transparency to date and find it unacceptable that an operator can cancel departures without consideration of a refund”.
He urged agents looking at future OOE departures to ensure they work through an Australian based tour operator specialising in this sector of the market “as they are in the best position to provide up-to-date advice”.
More in today’s Cruise Weekly.
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Source: traveldaily