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International Summit to focus on responsibility of hospitality to communities, destinations and the natural environment

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The first Regenerative Hospitality Summit, to be hosted jointly by the Oxford Cultural Collective and Ulster University, will be held in Transylvania, Romania, from 5th to 8th May 2024.

 An international gathering of leading chefs, food and drink producers, tourism managers and academics, the Summit will focus on how the achievement of ‘regenerative impact’ can support cross sector collaboration, boost resilience and enhance business performance.

Numerous expert contributors, including Chef Skye Gyngell of Heckfield Place, will consider the need for hospitality businesses to harmonise their activities with the communities, places and natural environments of which they are a part.

The premise of the event is that the hospitality and tourism sector’s established focus on sustainability, whilst laudable, is insufficient to tackle the immense climate, social and cultural challenges that are facing us all.

Organisers are urging hospitality and tourism professionals to attend, to share their unique experiences and perspectives, build alliances with delegates from elsewhere in the world and to consider the adoption of regenerative practice within their own organisations and locations.

Donald Sloan of the Oxford Cultural Collective commented: “The hospitality community is uniquely well-placed to lead systemic change to ensure the natural environment, people and places can flourish, in ways that are also good for business. Its position at the heart of our food system, influence over consumer behaviour, public reach through media engagement and role in defining the character of urban and rural locations, give it immense influence.”

Delegates will enjoy a social programme, reflecting the Summit’s themes, including dinners prepared by tv chef and author Romy Gill MBE and alongside hospitality and culinary arts management students from Ulster University.

 

 

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The Club and Singapore Airlines join hands to launch Points and Miles Conversion Programme

The post The Club and Singapore Airlines join hands to launch Points and Miles Conversion Programme appeared first on TD (Travel Daily Media) Brand TD.

Unlocking rewarding benefits and experiences for members from expansive loyalty ecosystems, receive up to 20,500 bonus KrisFlyer miles through Clubpoints conversion. HKT’s integrated loyalty and digital commerce platform, The Club, and the Singapore Airlines Group’s lifestyle rewards programme, KrisFlyer, are pleased to launch a two-way points and miles conversion programme, through which members of The Club and KrisFlyer can enjoy more avenues to enhance their benefits.

With this collaboration, members of The Club and KrisFlyer can convert KrisFlyer miles to Clubpoints directly on SingaporeAir.com, opening up a world of varied travel and lifestyle offerings, along with member-exclusive experiences such as curated travel packages, pre-screenings and priority concert bookings. They can use Clubpoints to offset their spending on The Club or convert Clubpoints to KrisFlyer miles via theclub.com.hk to redeem a wide range of rewards including flights, hotel stays, car rentals, shopping, and dining offers.

Conversion rates between Clubpoints and KrisFlyer miles are as follows1, 4:

·  1 KrisFlyer mile to 0.15 Clubpoint*

·  1 Clubpoint to 0.6 KrisFlyer mile**

*A minimum of 3,000 KrisFlyer miles is required for each conversion, and a maximum of 30,000 KrisFlyer miles can be converted per member per calendar year (on an aggregated basis). Clubpoints to be credited under the KrisFlyer miles and Clubpoints conversion will be rounded down to the nearest integer. The final amount of Clubpoints to be credited for each conversion is subject to the value shown at the time of conversion. All converted KrisFlyer miles cannot be reversed.

**A minimum of 100 Clubpoints (and in minimum block(s) of 10 Clubpoints thereafter) is required for each conversion, and a maximum of 10,000 Clubpoints per day and 100,000 Clubpoints per member per calendar year (both on an aggregated basis) can be converted. The final amount of KrisFlyer miles to be credited for each conversion is subject to the value shown at the time of conversion. All converted Clubpoints cannot be reversed.

Monita Leung, CEO of Digital Ventures, HKT, said, “Our collaboration with Singapore Airlines marks a milestone for us as we strive to expand our business and enhance our loyalty ecosystem. By enabling our valued members to seamlessly convert their Clubpoints to KrisFlyer miles and vice versa, we are unlocking possibilities for them to access an extensive array of rewards and privileges. We are dedicated to exploring regional collaboration across industries to create personalised experience for our Club members, and this collaboration with Singapore Airlines exemplifies our dedication to our members.”

Ryan Pua, Divisional Vice President, Loyalty Marketing, Singapore Airlines, said,
“Our partnership with The Club is part of an ongoing commitment to add new partners to our membership ecosystem. It synergises the rewards offered by KrisFlyer, Kris+, and The Club, diversifying the offerings across travel, dining, retail, and entertainment experiences for all members. The Club is KrisFlyer’s first two-way rewards conversion partner in Hong Kong, which highlights the importance of this market for the Singapore Airlines Group.”

To celebrate the launch of this collaboration, limited-time offers are provided to eligible The Club members until 31 May 2024. The Club members can enjoy bonus KrisFlyer miles when they convert a designated amount of Clubpoints to KrisFlyer miles during the Promotion Period

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Travelex wins Munich Airport tender

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Travelex, a market leading foreign exchange brand, has won the tender to operate foreign exchange and tax refund services for the Terminal 1 non-Schengen Terminal at Munich Airport.

The five-year contract, which will run from October 2025, will see Travelex operate two new stores and several ATMs at non-Schengen areas of Terminal 1. In addition to exclusively operating retail foreign exchange services at Terminal 1’s non-Schengen area, Travelex will also be operating tax refund services at the terminal.

Having opened its first German bureau in Frankfurt in 1993, Travelex today operates 25 stores and 50+ ATMs across Frankfurt, Berlin, Hamburg and Cologne airports.

Munich Airport is Germany’s second-busiest airport and was the tenth busiest in Europe last year, having handled over 37 million passengers in 2023. The winning of the Munich Airport tender means Travelex is set to operate at five of Germany’s six busiest airports, representing 90% share of Germany’s international air passenger volumes.

Leonard Stolk, Director, Travelex Europe said: “We are hugely excited to have won the tender to operate at Munich Airport, and to serve a city that has developed into one of Europe’s favourite shopping and tourism destinations, drawing millions of high-end travellers from around the world every year. Last year we celebrated thirty years of operations in Germany, and winning Munich Airport’s tender marks the latest successful chapter in our European journey.”

 

 

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Manchester City and Etihad Airways launch Community Football Projects across India

The post Manchester City and Etihad Airways launch Community Football Projects across India appeared first on TD (Travel Daily Media) Brand TD.

 Young Leaders cheeringup at football practise sessions during the Cityzens Giving kolkata event hosted by Manchester City Football Club in Kolkata, West Bengal on the 9th February 2017 Photo by: Saikat Das/ SPORTZPICS

 

Manchester City and global partner Etihad Airways are flying towards a better future for young people in India, with the announcement of a brand-new community football initiative in cities across the country. The joint initiative will see Manchester City work in collaboration with Etihad Airways, Club charity City in the Community and non-governmental partner organisation (NGO) Magic Bus India Foundation, to deliver health and life skills training for local young people through football.

The project will launch this April in three cities from the airline’s network: New Delhi, Kolkata and Bangalore, with more locations to follow.

 

 Mancity women football team player Jill Scott perticipating customised indian games with youth leaders during the Cityzens Giving kolkata event hosted by Manchester City Football Club in Kolkata, West Bengal on the 9th February 2017 Photo by: Saikat Das/ SPORTZPICS

This marks the latest in a series of impactful community collaborations between Manchester City and Etihad since the launch of the Official Partnership between the two organisations in 2009, including global and regional summits in Manchester and Abu Dhabi, which upskill young leaders in community football coaching and leadership.

The initiative will be delivered by local NGO Magic Bus India Foundation who have partnered with the club on various initiatives since 2016, including an Etihad supported programme in Kolkata, engaging 2,000 young people with health and hygiene education through football.

To kick-start the impact, Etihad will fly coaches from City in the Community, the Club’s official charity, to India to deliver world-class football and leadership training to Young Leaders championing the projects. The trainees will then put their skills into practice, as part of their commitment to using football to uplift the health of young people in their cities.

Tom Pitchon, Director of City Football Group’s global foundation, said: “We are proud to work with Etihad Airways to uplift the health and life skills of young people across India through the power of football.

“Etihad are a long-standing supporter of our community football impact, and it’s great to have them on board, helping us create real impact for young people around the world.”

Akhil Anumolu, Senior Vice President eCommerce, Digital, Marketing and Loyalty at Etihad Airways: “This is a fantastic opportunity for Etihad to work hand-in-hand with our partners at City Football Group to support the local community in India. Over the coming years, we’re committed to growing this programme across more locations in India, and we hope the unique power of football will have a lasting impact on the young people who take part and their wider community.”

 

 

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KM Malta Airlines to commence operations on 31st March

The post KM Malta Airlines to commence operations on 31st March appeared first on TD (Travel Daily Media) Brand TD.

Visit Malta is pleased to announce the official launch of Malta’s new flagship carrier, KM Malta Airlines (KM), which will replace Air Malta. With a strategic focus on connectivity and service excellence, KM Malta Airlines will commence operations on 31st March , 2024.

Featuring a fleet of eight aircraft, comprising of a young single-type aircraft fleet of 8 Airbus 320NEOs, in a two-class configuration with a flexible Business Class cabin averaging 168 total saleable seats with up to 36 Business Class seats. KM Malta Airlines will serve 17 European destinations, namely, Amsterdam, Berlin, Brussels, Catania, Dusseldorf, London Gatwick, London Heathrow, Lyon, Madrid, Milan, Munich, Paris Charles de Gaulle, Paris Orly, Prague, Rome, Vienna and Zurich. Additionally, through strategic codeshare agreements with select European airlines, KM Malta Airlines will seamlessly integrate its network, providing passengers access to additional destinations across Europe and internationally.

In its initial weeks of opening for bookings, KM Malta Airlines has witnessed robust demand for both its value business class fares and flexible economy fares from the UK market. The volume of bookings from Tour Operators and Group Sales further underscores the strong demand for inbound travel to Malta.

As KM Malta Airlines prepares to embark on its inaugural flights on 31st March, 2024, travellers can anticipate a seamless and enriching journey characterised by reliability, comfort, and world-class service. The airline’s summer 2024 schedule, spanning from 31st March to 26th October, promises an array of exciting destinations and experiences for both leisure and business travellers alike.

“KM Malta Airlines is not just about connecting destinations, but connecting people to experiences and cultures,” said Tolene van der Merwe, Director UK & Ireland for Visit Malta. “We’re excited to see a new player redefine travel experiences and set new standards of excellence in the industry, continuing airlift from the UK to the Maltese Islands.”

 

 

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Regent Holidays launches Oman programme

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Regent Holidays has added Oman to its list of Middle East destinations, with four brand new holidays in this diverse and intriguing country. The new portfolio comprises a walking holiday through dunes and wadis, a family holiday self-drive option full of adventure and culture and two further road trips – one at fifteen days, and a shorter one at eight days. Between them are options for multi-generational travel, active and outdoor enthusiasts, culture seekers and nature and wildlife lovers.

The 13-day Discover Oman on Foot trip is the slow-travel option, combining day hikes and rambles with some journeys by 4×4, taking in the Hajar mountains, the ochre desert, traditional villages and lush plantations, emerald pools and white sand beaches. It is available self-guided or with a driver/guide and starts from £4,950 per person.

The 10-day Oman Family Holiday offers activity and adventure, including dolphin-spotting and snorkelling in the Gulf of Oman, witnessing green turtles hatching on Ras al Jinz beach, quad biking and star-gazing in the Wahiba desert, the exhilarating Balcony Walk over Oman’s Grand Canyon and haggling in Muscat Souk. Prices from £2,995 per person.

Regent’s two self-drive trips give the choice of the in-depth Highlights of Oman or a shorter holiday showcasing the Dunes, Mountains and Wadis of Oman, from £3,995 and £2,740 respectively.

Susanne Muskita, Product and Destination Specialist, said: “Oman is the oldest independent state in the Middle East, and a wonderful destination of contrast and culture, with ancient forts and bustling souks sitting amongst stunning and varied landscapes, from mountains, beaches, deserts, dunes and verdant terraces. Moreover, its Mediterranean climate makes it a great year-round destination.

“We’ve long been considering a programme in Oman and, with other parts of our Middle East programme off-limits for now, the time seemed right to launch into this beautiful and friendly part of the world. Agents can trust that the same level of care, attention and expertise that we pour into all our trips has been applied here and, as always with Regent, everything can be tailored according to interest and budget.”

 

 

 

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Vistara upgrades the experience on Delhi-Bali route with its state-of-the-art Boeing 787-9 Dreamliner

The post Vistara upgrades the experience on Delhi-Bali route with its state-of-the-art Boeing 787-9 Dreamliner appeared first on TD (Travel Daily Media) Brand TD.

Encouraged by strong demand on the route and anticipated uptick in the upcoming summer season, Vistara – India’s finest full-service carrier and a joint venture of the Tata group and Singapore Airlines,  announced that it will be deploying its distinguished Boeing 787-9 Dreamliner aircraft on the Delhi – Bali route, effective 31 March 2024. Vistara launched daily, non-stop flights on this route in December 2023, operated thus far by its A321LR aircraft, and has been the only airline offering direct flights between the two cities.

Vistara’s Boeing 787-9 Dreamliner, offering a spacious, three-class cabin configuration, is equipped with a cutting-edge in-flight entertainment system with live TV as well as in-flight Wi-Fi connectivity onboard. It also features lie-flat business class seats in a 1-2-1 configuration that gives direct aisle access to each customer.

Deepak Rajawat, Chief Commercial Officer, Vistara said: “We are delighted to announce the deployment of our state-of-the-art Boeing 787-9 Dreamliner for flights between Delhi and Bali. This strategic decision to increase capacity underscores Vistara’s commitment to optimizing operations in response to the remarkable performance of the Delhi – Bali route and the constant surge in demand for direct connectivity between India and Indonesia. With top-notch amenities, enhanced comfort complemented with sumptuous inflight meals and exceptional service, we are confident that our customers will appreciate the choice of experiencing Vistara’s Dreamliner when flying on this route.”

SCHEDULE OF FLIGHTS BETWEEN DELHI AND BALI EFFECTIVE 31 MARCH 2024

Sector Flight No. Days of Operation Departure Arrival
Delhi – Bali UK 145 Daily 22:40 hrs 08:40 hrs
Bali – Delhi UK 146 Daily 10:35 hrs 15:35 hrs
* All timings shown are in local time zones

** Subject to regulatory approvals

 

Vistara accepts all eligible customers meeting visa/entry requirements in both countries, as specified by the respective government bodies. Vistara strongly encourages its customers to fully understand these guidelines before making their bookings. Bookings for the flights are open on all channels, including Vistara’s website, mobile app, and through travel agents.

Vistara is India’s highest-rated airline on Skytrax and TripAdvisor, and it has been the winner of several ‘Best Airline’ awards, besides being lauded for world-class cabin cleanliness and upholding high safety standards. The only Indian carrier to feature amongst World’s Top 20 Airlines, Vistara has been named ‘16th Best Airline’ globally while also being recognised as the ‘Best Airline in India and South Asia’ for the third time in a row, ‘Best Airline Staff in India and South Asia’ for the fifth consecutive year, ‘Best Cabin Crew in India and South Asia’ for the third time in a row and ‘Best Business Class Airline in India and South Asia’ for the second time in a row at the coveted World Airline Awards 2023 by Skytrax. Vistara has also been recognised with World’s 4th Youngest Aircraft Fleet and Asia’s 2nd Youngest Aircraft Fleet awards in 2024 by ch-aviation.

 

 

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HRAWI’s Conclave concludes in Pune

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The Hotel And Restaurant Association (Western India) – HRAWI in conjunction with the Poona Hoteliers Association (PHA) successfully convened a transformative conclave titled ‘Empowering Hospitality’ on Thursday, March 21, 2024. Held at the Raddison Blu Hotel in Pune, the event saw industry stalwarts gather to explore critical facets of hospitality excellence. The event, which delved into the heart of hospitality excellence, featured discussions on ‘Fire Life Safety Strategies for Hotels’ and ‘Classification & Industry Status of Hotels’. Noteworthy dignitaries including Mr Devendra Potphode, Chief Fire Officer, Pune and Ms Shama S. Pawar, Deputy Director, Pune through experiences from their respective domains shared valuable insights on the topics for the day.

Distinguished speakers, Hemant Khadse, CEO of East Crop Group, and Ms Subha Bhaskar, COO of Qual Star Pvt Ltd, shared insights and industry-leading practices. “As we witness unprecedented growth and transformation in the tourism sector, it is imperative that we prioritize sustainability and responsibility in our hospitality practices. With projections indicating the industry’s significant contributions to GDP and job creation by 2028, and ambitious targets set for 2047, ensuring fire safety and industry status implementation are paramount. Our upcoming convention in Goa aims to drive growth in a sustainable manner, aligning with India’s vision of achieving 100 million tourists by 2047 and a $3 trillion hospitality tourism economy,” says Mr Pradeep Shetty, President, HRAWI.

Addressing critical aspects of fire life safety strategies for hotels, Mr Devendra Potphode, accompanied by Mr Hemant Khadse, delved into multifaceted dimensions including fire safety risk assessments, the ramifications of codes and compliances, implementation of passive fire safety measures, meticulous egress planning and the imperative of FLS audits and preventive strategies.

“The hotel industry plays a pivotal role in our nation’s growth. Safety, particularly fire and life safety, is paramount in the hotel sector, shaping its image and ensuring successful operations. Adherence to evolving safety norms, utilization of modern fire-fighting facilities, and staff training are essential. Maharashtra’s initiatives, including licensing agencies and compliance with Form A/B, reinforce safety measures. Regular inspections and maintenance of fire-fighting systems are crucial and my team is committed to providing support and assistance for ensuring guest safety,” says Devendra Potphode, Chief Fire Officer, Pune.

Shama S. Pawar in collaboration with Ms Subha Bhaskar navigated participants through the intricacies of hotel classification and industry status. Insights encompassed the advantages of classification and audits, an exploration of States that have accorded industry status to the hospitality sector and the myriad benefits therein.

“We applaud HRAWI for their proactive stance on fire safety, a critical aspect of the hospitality sector. Initiatives like these are instrumental in creating a safer environment for guests and employees alike. Furthermore, I commend HRAWI’s dedication to advancing industry standards. The policies recently launched by the Directorate of Tourism, such as granting industry status to hospitality and promoting sustainable tourism through initiatives like ‘Travel for LIFE,’ underscore our commitment to driving positive change in the sector. Together, we strive to create a more sustainable and thriving tourism landscape in Maharashtra,” says  Shama S. Pawar, Deputy Director, Pune.

The conclave concluded on a high note, reinforcing the commitment of the hospitality industry to excellence, safety and sustainable growth.

“The conclave was an enriching experience, bringing together industry leaders, policymakers and stakeholders to discuss pivotal issues shaping the future of hospitality. The insightful discussions and collaborative efforts highlight our commitment to promoting excellence and innovation within the hospitality sector. We look forward to building on this momentum, driving positive change and empowering our industry to achieve new heights of success,” concludes Mr Sandeep Talaulicar, Executive Committee Member and Co-Chairman, Seminar and Business Session, HRAWI.

 

 

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Cloudbeds urges independent hoteliers to consider new ways to hedge inflation in 2024

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Cloudbeds, the hospitality management platform powering more reservations and happier guests for independent lodging businesses around the globe, urged independent hoteliers to look beyond raising their average daily rates (ADR) as a hedge against high inflation.

The guidance comes from Cloudbeds’ 2024 State of Independent Lodging Report, which revealed lodging businesses can no longer rely on ADR increases as the main driver of hotel performance. Instead, they must proactively adopt additional strategies to offset the rising operational costs.

Despite many hotels already streamlining their staffing models and trimming housekeeping services, Cloudbeds emphasizes that independent hoteliers can explore further avenues to reduce costs and increase pricing, particularly in food and beverage services, parking, ancillary fees, and non-refundable rates.

Sebastien Leitner, VP of Partnerships at Cloudbeds, said: “While hotels have experienced record ADRs, it hasn’t been enough to offset a hike in operating expenses and global inflation. Hoteliers face a critical question going forward: if travelers are becoming increasingly price-sensitive, how much longer can pricing be pushed to offset rising costs? ADR is no longer an inflation hedge. Instead, we’ll see independent businesses turn towards streamlined operations that maximize profitability and delight guests.”

The technology provider highlighted that room rates surged by 20% in 2023 compared to their 2019 levels. However, amidst this increase, global inflation peaked at 8.7% in 2022 before declining slightly to 6.9% in 2023. Consequently, the rising operating expenses outpaced revenue growth for many independent hotels.

Cloudbeds’ findings are grounded in data from 10,000+ independent properties, encompassing boutique hotels and guest houses, B&Bs, and hotel groups in over 100 countries across North America, Latin America, Europe, and the Asia-Pacific region.

 

 

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TAP reaches record net income of EUR 177.3 million in 2023 

The post TAP reaches record net income of EUR 177.3 million in 2023  appeared first on TD (Travel Daily Media) Brand TD.

In 2023, TAP recorded its record net income, generating a profit of EUR 177.3 million, an increase of EUR 111.7 million over the previous year, when a result of EUR 65.6 million had been recorded. Operating Revenues in 2023 reached the highest value ever in the Group’s history, surpassing the EUR four billion mark, reaching a value of EUR 4.2 billion, increasing by EUR 730 million (+20.9% ) compared to 2022.

This record figure and consistent growth reflect and confirm TAP’s strategic approach to market opportunities. In 2023, TAP recorded a solid performance in financial and commercial metrics, with a Recurring EBITDA of EUR 871.6 million, with a margin of 21%, as well as a solid Recurring EBIT of EUR 385.8 million, with a margin of 9%.

TAP ended 2023 with a robust liquidity position of EUR 789.4 million, reinforcing the deleveraging path with an improved Net Financial Debt / EBITDA ratio as of 31 December 2023. In 2024, TAP will continue to implement its strategy to transform into a structurally sustainable airline, continuously improving operations. TAP is investing in employees and customers, strengthening the focus on key markets and the strategy for them, capitalizing on good financial results, managing cost pressures, improving cash flow generation and continuing the deleveraging path.

Luís Rodrigues, TAP’s Chief Executive Officer, considers: “Strong 2023 results confirm TAP’s recovery path in recent years. Record revenues, surpassing the four billion Euro mark, robust and resilient operating margins and a clear deleveraging trend, confirming the financial strength of the Group.

“An increase in punctuality and regularity in the second half of the year, as well as in the NPS, underscores the organisational focus on delivering a better service to our passengers. Signing the new collective labour agreements confirms the recognition and commitment towards our people.”

REVIEW OF THE FULL YEAR 2023

In 2023, TAP carried 15.9 million passengers, representing an increase of 15.2% compared to 2022, reaching 93% of the figures achieved in 2019. The total number of flights operated increased by 11.0%, reaching 88% of pre-crisis levels.

Capacity surpassed 2019’s pre-pandemic levels, reaching 101%, representing an increase of 14.9% compared to 2022. The Load Factor increased by 0.8 p.p. year-on-year, reaching 80.8% in 2023, also improving by 0.7 p.p. compared to 2019.

Operating revenues in 2023 totalled EUR 4,214.8 million, which represented an increase of 20.9% compared to 2022 and an increase of 27.8% compared to 2019. The 2023 PRASK was EUR 7.30 cents, having increased by 9.1% (+EUR 0.61 cents) compared to 2022 and 31.5%  (+EUR 1.75 cents) compared to 2019.

Recurring operating costs amounted to EUR 3,829.0 million, increasing by 18.3% compared to 2022. The CASK of recurring operating costs increased by 3% to EUR 7.25 cents compared to 2022. Excluding fuel, the increase was 10.4% compared to 2022, reaching a unit value of EUR 5.14 cents, 9.9% higher than in 2019.

In 2023, Recurring EBITDA reached EUR 871.6 million, with a margin of 20.7%, increasing by EUR 113.4 million or 15.0% compared to 2022. Recurring EBIT amounted EUR 385.8 million in 2023, with a margin of 9.2%, which is EUR 137.1m higher than in 2022.

 

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Source: traveldailymedia