HURTIGRUTEN has revealed it will be overhauling its online agent tools for the Australian market, with the cruise line gearing up to introduce a more “matured solution” for the trade from quarter one next year.
Speaking to Travel Daily, Managing Director, APAC Damian Perry said Hurtigruten had spent a lot of time in the development phase to perfect the tool, collaborating with McKinsey & Company on the project.
“Over the last six to eight months, we’ve been doing research and development in different markets so that we can get it ready to drop it live into the Australia market,” Perry said.
“The new tool will allow any travel agent to manage, book, report, and do everything they need to do to manage their own business, which will be fantastic,” he added.
Perry admitted Hurtigruten had a “very basic tool in place at the moment”, but said that the results of ongoing testing in other markets so far for its new agent platform had been “overwhelmingly positive”, and would remove as many hurdles as possible for an agent to sell its suite of products.
“This tool will also have all of our product in there, it will have all of their agency information…this is going to solve all of the problems for travel agents, make it easier to book, easier to manage, all at your fingertips,” he said.
The post Hurtigruten agent tool appeared first on Travel Daily.
Source: traveldaily