QANTAS has earned Australia’s highest airline customer satisfaction rating for the 10th month in a row, holding its lead over rival Virgin Australia.
The latest Roy Morgan rankings show Qantas upped its customer satisfaction levels to 86.4%, slightly ahead of its sub-brand QantasLink at 86.1% and several points ahead of Virgin’s 83.2%.
The major carriers were well ahead of Regional Express (77.1%), Jetstar (64.1%) and Tigerair Australia (61.4%).
Roy Morgan ceo Michele Levine said Qantas was proving hard to catch in the satisfaction stakes.
“Qantas has maintained a solid lead over key rival Virgin Australia which last won the Roy Morgan monthly customer satisfaction in Apr 2017,” Levine said.
“Another positive for Qantas is Australia’s huge market for domestic travel,” she said.
“Over 11.6 million Australians now say they’d like to spend a holiday in Australia in the next two years.”
Qantas was also named top for business traveller satisfaction with a rating of 85.2%, ahead of Virgin’s 81.5%.
Source: traveldaily