QUEST Apartment Hotels has finalised a long-term strategic partnership with Deliveroo to establish Australia’s first “on-demand room service”.
Initially rolled out in 12 Quest sites in Sydney, Brisbane, Perth, Melbourne, Adelaide, Geelong and Canberra, the plan is to offer the service across all Quest properties – where Deliveroo operates – by the end of the year.
The move eliminates the need for Quest to provide in-house dining of its own but instead maintain its corporate focus.
Quest guests will be able to order from Deliveroo’s in-room menus through guests services, which is then charged back to their final bill on checkout.
“This is another innovation that keeps our well established brand up with the demands of the modern business traveller,” Quest cco Craig Ryan said.
Deliveroo country manager Levi Aron said making food delivery service to a hotel group without an in-house restaurant was a “major value-add” for guests.
“We’re excited to become the strategic food delivery partner with such a well-established player in the hotel-apartment sector and introduce greater local restaurants to tourists and business travellers alike.”
Aron said customers enjoyed at-home delivery, so expansion to a hotel room was a great way to broaden Deliveroo’s reach.