TRAVEL Counsellors is introducing a “Reasons to Call” feature within Phenix, designed to prompt agents to pick up the phone and start a conversation with clients.
The dashboard will provide a list of reasons to call, such as to remind clients it’s time to renew their passport, wish them a nice holiday before they go and upon return & check how the trip went.
“You end up with a conversation that could turn into an enquiry that could inevitably turn into a booking,” said Jim Eastwood, sales director, Travel Counsellors.
The Reasons to Call feature will be rolled out globally towards the end of the month.
Source: traveldaily