THE US Department of Transportation (DoT) has ordered airlines in America to provide cash refunds rather than vouchers to customers with cancelled flights.
“The Department is receiving an increasing number of complaints and inquiries from ticketed passengers, including many with non-refundable tickets, who describe having been denied refunds for flights that were cancelled or significantly delayed,” according to a formal statement from the agency.
However the DoT also said it recognised the major impact that the COVID-19 emergency was having on the aviation industry, and would not pursue further action if carriers immediately updated their policies to promptly advise passengers that they have the option of a refund.
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Source: traveldaily