The post Tune Protect Group Berhad triumphs at TDM Travel Trade Excellence Awards 2025 – Malaysia appeared first on TD (Travel Daily Media) Travel Daily Media.
The company was recognised for redefining travel insurance with the industry-first Delay Lounge Pass.
Tune Protect Group Berhad emerged as the Travel Insurance Initiative of the Year winner at the TDM Travel Trade Excellence Awards 2025 – Malaysia with its Delay Lounge Pass that transforms one of air travel’s biggest frustrations: flight delays.
With this first-of-its-kind initiative, insured travellers under AirAsia’s Value Pack, Premium Flex, or AirAsia Plus now enjoy automatic access to more than 1,600 airport lounges worldwide whenever their flight is delayed by two hours or more.
They automatically receive a digital lounge voucher via SMS or email when their flight is delayed and can redeem it instantly at any participating lounge worldwide. If not used on the day, it remains valid for 30 days.
This ease and global reach set the initiative apart, making Tune Protect a leader in experience-driven insurance solutions.
Additionally, the Delay Lounge Pass uses real-time flight monitoring and automated service flows. With these, customers never need to file a manual claim. Lounge access is issued instantly, without forms, calls, or approvals.
This end-to-end journey pushes the boundaries of what travel insurance can be. Instead of reacting to disruptions, Tune Protect proactively supports travellers with comfort, care, and convenience.
Since the first quarter of 2025, the Delay Lounge Pass has quadrupled in growth and performance, supporting the Group’s strategy to unlock new revenue streams beyond insurance.
The initiative marked an increased customer satisfaction as well by providing comfort, connectivity, and care during disruptions. On top of these, it strengthens the airline–insurer ecosystem by giving travellers a strong reason to choose insured AirAsia tickets.
The Delay Lounge Pass stands as an impactful initiative that reimagines the role of travel insurance. By turning flight delays into a premium airport experience, Tune Protect has proven that insurance can evolve into a holistic part of the travel journey.
The TDM Travel Trade Excellence Awards – Malaysia gives a platform to Malaysia’s vibrant travel sector and applauds those who stand out across the industry. This awards programme highlights excellence in hotels, airlines, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology.
The TDM Travel Trade Excellence Awards – Malaysia 2025 is presented by Travel Daily Media Magazine. To view the full list of winners, click here. For more information on the awards programme, you may contact Danica Avila at +(65) 3158 1386 or awards@traveldailymedia.com.
The post Tune Protect Group Berhad triumphs at TDM Travel Trade Excellence Awards 2025 – Malaysia appeared first on Travel Daily Media.
Source: traveldailymedia