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How Costa del Sol is Embracing a More Sustainable Travel Future

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The Costa del Sol, long synonymous with mass tourism and beachfront resorts, is evolving. Today, the region is balancing its reputation as a sun-and-sand playground with a growing commitment to sustainability and authentic local experiences. For travel professionals, this presents both opportunities and responsibilities — to adapt to shifting traveler values, manage resources wisely, and deliver experiences that respect local communities.

From Volume to Value: A New Vision

In the wake of the pandemic, many destinations across Spain — and the world — have seen the pitfalls of over-reliance on volume-based tourism. The Costa del Sol is no exception. With more travelers seeking slower, more meaningful experiences, local authorities and businesses are pivoting toward a model that favors value over sheer numbers.

Some coastal towns, like Nerja and Estepona, have begun investing in walkable old towns, cultural routes, and nature trails that spread visitors beyond the crowded beachfronts. This not only relieves pressure on key hotspots but also channels economic benefits into lesser-known villages and inland areas.


Empowering Local Producers

One clear trend: local food and craft are taking center stage. From olive oil tastings in rural co-operatives to urban markets in Málaga city, visitors want to know where their money goes — and they increasingly prefer spending it on authentic local businesses.

For tour operators and DMCs, this means forging partnerships with local farmers, winemakers, and artisans. Small-group experiences that highlight regional specialties can be marketed as high-value add-ons — while delivering genuine economic impact to communities that previously saw little benefit from large resort bookings.


Decarbonizing the Costa

Like many European destinations, Andalusia is under pressure to reduce its carbon footprint. Rail connections to Málaga have improved in recent years, offering lower-emission access from major cities like Madrid. Local transport providers are testing e-buses and car-sharing services that make it easier for visitors to leave rental cars behind.

Meanwhile, a number of hotels are obtaining sustainability certifications, investing in water-saving technologies, and supporting local conservation projects. For travel advisors and tour operators, being able to vet and recommend truly responsible accommodation will become a growing point of differentiation.


Off-Season & Off-the-Beaten-Path

A challenge for many coastal destinations is seasonality. Costa del Sol has long depended on a summer peak, but stakeholders are working to extend the season by developing culture-focused and nature-based offerings that thrive in spring and autumn.

Hiking routes, local festivals, and creative retreats in villages like Frigiliana and Mijas Pueblo offer a slower pace — and a reason for travelers to visit when the beaches are quieter. For B2B operators, packaging these shoulder-season options helps smooth out demand, keeps local staff employed year-round, and reduces strain on resources during high season.


Technology & Transparency

More travelers, especially Gen Z and millennials, want to know how their trips impact the planet. Forward-thinking DMCs and hospitality brands are responding with clearer communication — from carbon footprint calculators to digital itineraries that highlight the percentage of spend going to local businesses.

Small steps like replacing paper brochures with QR-coded guides, or offering real-time availability for rural experiences, can add up to measurable savings and a more responsible supply chain.


Why It Matters for Travel Professionals

Sustainable tourism is no longer a fringe idea; it’s becoming a baseline expectation. For travel businesses operating in Costa del Sol, now is the time to rethink how products are sourced, how itineraries are designed, and how guests are educated.

Travel advisors, group planners, and corporate buyers will increasingly seek partners who can prove they’re committed to regenerative practices. That means collaborating with local communities, protecting cultural heritage, and ensuring that growth is balanced with stewardship.


Final Thoughts

Costa del Sol will likely remain one of Europe’s beloved coastal escapes. But its future prosperity depends on redefining what success looks like — not by how many sunbeds are booked, but by how well the region’s natural and cultural assets are protected for generations to come.

For travel professionals, this is more than a market trend — it’s an invitation to shape the next chapter of responsible travel in Southern Spain.

Author Bio:
Thomas Bjerkan is an independent travel writer and sustainability advocate based in Spain. He explores how destinations can balance growth with authenticity, and loves helping travelers discover local stories beyond the guidebook.

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Harbin Summer Music Festival beguiles visitors with songs and traditions

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The 37th Harbin Summer Music Festival co-hosted by China’s Ministry of Culture and Tourism and Harbin municipal government opened last 27th June, offering both locals and visitors an opportunity to revel in the charm of traditional and contemporary music.

The festival, which runs till September of this year, currently features seven sections including the opening shows, national-level performances, and the Capital of East Asian Culture art festival.

Three international competitions are also part of the slate; namely the 2025 Schoenfeld International String Competition, the 20th World Saxophone Congress, and the 7th Harbin International Accordion Art Week.

At present, up to 79 Chinese and foreign themed performances are underway on top of more than 3,000 scheduled activities for the enjoyment of the general public.  

Integrating global cultures through music

As one of the cradles of Chinese modern music, Harbin, capital of Heilongjiang Province in northeast China, is working to highlight different cultures through the diverse attractions of its summer music festival.

World Federation of International Music Competitions (WFIMC) president Peter Paul Kainrath said of the event: “With an around century-long musical history and cultural heritages integrating both oriental and western cultures, Harbin boasts an enchanting aura and unique charms.”

Kainrath hopes that WFIMC’s annual meeting held in Harbin will enable the organisation to maintain close and friendly exchanges with Harbin and other Chinese cities, expecting dialogues and cooperation in a wide range of sectors.

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Namia River Retreat ties up with Soulful Journeys for The Goddess Within retreat

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In an intimate collaboration with Stephanie Zubiri, founder of Soulful Feasts and Soulful Journeys, Namia River Retreat is set to host The Goddess Within Retreat.

Centred on a sacred invitation to remember, to soften, and to rise, this five-day immersive retreat welcomes seekers to a journey of embodiment, depth, and soulful reclamation. 

From 15th to 19th September, 16 kindred spirits will gather at Namia’s riverside resort for a feminine renaissance, rooted in heritage, guided by ritual, and nourished by nature.

Reclaiming one’s radiance

Set amid Namia River Retreat’s lush Nipa palm groves and tranquil waters, The Goddess Within Retreat gently weaves Vietnamese cultural richness with modern depth psychology and embodied practice. 

Drawing on Jungian archetypes, Depth Storytelling, and her signature Soulful Embodiment sessions, Zubiri leads participants through a multi-sensory experience designed to awaken the inner goddess: she who nurtures, creates, protects, and transforms.

Participants will do breathwork at dawn beneath a sky painted in lotus pink, meditative movement by the Thu Bon river, and daily rituals that honor both ancestral wisdom and individual truth. In between: nourishing feasts, temple visits, healing treatments, and quiet time to simply be with yourself, with others, with the land.

The art of soulful living

At Namia River Retreat, wellness is more than a concept, it is a way of being. 

This retreat integrates Namia’s philosophy of wellbeing, rooted in Vietnamese Herbology traditions, complemented by Zubiri’s heartfelt approach to soulful travel. 

Each guest will stay in a private pool villa, cradled by nature, and enjoy daily spa rituals, slow food dining, and moments of silent reflection beneath the stars.

The retreat will be characterised by the following activities:

  • Guided embodiment sessions: kriya, mantra, Himalayan breathwork, and meditation
  • Sacred storytelling and feminine archetype explorations
  • Daily yoga and wellness treatments
  • Cooking class with local, seasonal ingredients
  • Temple visits, lantern-lighting rituals, and soul-nourishing excursions
  • Communal feasting and reflective sharing circles
  • Connection with like-minded souls through nurturing activities

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New general managers named for Hotel The Mitsui

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Japanese ultra-luxury accommodations brand Hotel The Mitsui announced the appointment of new general managers for its properties in Hakone and Kyoto.

Effective yesterday, 1st July, Manabu Kusui takes on the helm as the founding general manager of Hotel The Mitsui Hakone which is set to open in Kowakudani, Hakone next year.

At the same time, the brand also named Yoshihito Kaseda as the new general manager at Hotel The Mitsui Kyoto.

Under their collective leadership, Hotel The Mitsui will continue to embody its brand concept Embracing Japan Beauty, and remain committed to offering deeply immersive experiences rooted in the local culture and nature.

Meet Manabu Kusui

Kusui was a key figure at Hotel The Mitsui Kyoto since its pre-opening stages, handling the launch and its initial operations.

In his new post, he will oversee the launch of the Hakone property and continue to serve as the cluster general manager for Hotel The Mitsui, supporting the brand’s operations in Kyoto.

Kusui said of his assignment: “It is both an honour and a humbling responsibility to be appointed as the cluster general manager for Hotel The Mitsui, as well as founding general manager of Hotel The Mitsui Hakone.. Since the opening of Hotel The Mitsui Kyoto in November 2020, it has been a privilege to be part of this brand’s journey. I am truly delighted to now take part in this new chapter, as we expand to Hakone, a region of deep natural and cultural beauty within 2026. As our two properties in Kyoto and Hakone resonate with and complement one another, I look forward to further enriching the brand experience. We sincerely hope you will continue to follow and support our journey.”

Kusui began his career in 1994 at the Park Hyatt Tokyo, later gaining international experience at Hyatt Regency Saipan, Grand Hyatt Hong Kong, and Mandarin Oriental, Hong Kong, before returning to Japan. 

He went on to hold key leadership positions, including director of sales at The Ritz-Carlton, Tokyo; director of sales and marketing at the Four Seasons Hotel Marunouchi, Tokyo; and deputy general manager for sales and marketing at the Mandarin Oriental, Tokyo.

Meet Yoshihito Kaseda

With a distinguished career across leading luxury hotels and resorts including Mandarin Oriental Tokyo, Claridge’s in London, Conrad, and Hilton, Kaseda is widely recognized for his strong leadership and management acumen.

Drawing on his extensive experience, he is set to bring a fresh vision and vitality to Hotel The Mitsui Kyoto.

He said of his new assignment: “It is a true honor to be entrusted with this important role at Hotel The Mitsui Kyoto, a property that embodies the essence of Japanese aesthetics. I feel a deep sense of responsibility and purpose as I take the next step forward, building upon the singular and exceptional legacy established under the leadership of former general manager Kusui. Together with our dedicated team, I will strive to deliver memorable experiences for each and every guest. At the same time, we aim to remain a hotel that is deeply rooted in the spirit of Kyoto and cherished by the local community for years to come.”

Kaseda began his hospitality career in 2004 at Hilton Tokyo Bay, and gained international experience at Hilton Cebu Resort & Spa (Philippines) and held management roles at Conrad Tokyo. 

At Mandarin Oriental Tokyo, he served in various leadership positions, including director of rooms.

In 2020, he moved to London to join the prestigious Claridge’s as director of rooms, further strengthening his operational and management expertise across the global luxury hotel sector. 

He returned to Japan in 2022 to rejoin Mandarin Oriental Tokyo, where he oversaw hotel operations as hotel manager.

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CT Connections points out what clients can expect from Qantas NDC

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As Qantas rolls out its New Distribution Capability (NDC) platform today, 1st July, Australia’s largest privately owned travel management and event company CT Connections has advised its clients that they may now enjoy immediate and first-mover access to the airline’s Premium NDC content.

CT Connections’ clients will benefit from deeper discounts, bundled seat offers, status perks and companion fares from today, thanks to the business being the very first to access Qantas’ Premium NDC content from day one.

At the same time, Premium NDC provides average savings of about 8 percent on Qantas domestic fares on top of clients’ existing airline corporate deals.

CT Connections clients can also get tailored fare options and improved visibility on Qantas Points and Status Credits, discounted fares and tailored offers for Qantas Business Reward members and enhanced disruption management.

This new development also enables clients to avoid the legacy EDIFACT surcharges of $11.50 per sector, by purchasing the Premium NDC content.

Benefits from day one onwards

According to Connections Travel Group’s chief commercial officer Andre Moten: “While other providers may offer standard NDC access, CT Connections is ready to deliver the full experience through the Qantas Premium NDC channel, ensuring our clients benefit from every innovation as it rolls out.”

Moten added that it is clear from the conversations happening across the market that some providers are delaying adoption client-side, highlighting worst-case scenarios instead of real-world performance. 

As he puts it: “NDC isn’t theoretical. It’s already in play across the industry, and Qantas is simply the next major carrier to make the leap. While others stagger their rollouts, we’ve invested, trained, and gone live. We know our clients value continuity, speed, and clarity and our approach delivers all three. At Connections Travel Group, we’re not navigating uncertainty. We’re offering certainty in a changed environment.” 

CT Connections is a leader in the space and was the first Australian TMC to successfully book Qantas NDC content using Zeno by Serko.

Moten added that being at the forefront of technological change was one of the reasons Connections Travel Group is now  the largest privately owned travel company in Australia.

The embrace of Qantas NDC comes as Connections Travel Group celebrates its 25th anniversary with its success driven by an operating philosophy framed around the African principle of Ubuntu meaning “I am because of you’’.

Moten explained that part of that philosophy was an ability to lead change, not just react to it.

He said: “At Connections Travel Group we pride ourselves on being a future-focused business and we are proud that CT Connections continues to lead that charge in the corporate travel space through its embrace of Qantas NDC. While others are still adjusting to these industry wide changes, CT Connections is ready. Our team is trained, our technology is in place and our clients can move forward confidently, knowing their travel program will be fulfilled with the best value-for-money options available, including the fullest selection from Qantas’ airfare inventory.’’

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New NAIA Infra Corporation notes rising number of international flights at Manila’s main air hub

The post New NAIA Infra Corporation notes rising number of international flights at Manila’s main air hub appeared first on TD (Travel Daily Media) Travel Daily Media.

The New NAIA Infra Corp. (NNIC) reported a steady increase in new international flights at the Philippines’ primary air hub as of today, 1st July.

The NNIC report also noted a growing number of carriers offering services via Manila’s Ninoy Aquino International Airport (NAIA).

This came shortly after national flag-carrier Philippine Airlines launched direct services to Da Nang. 

Prior to this, leading low-cost carrier Cebu Pacific was the first to launch the nonstop flight to the Vietnamese city in December 2023.

Quick wins

In a media statement, NNIC president Ramon Ang declared: “We are scoring quick wins where we can by improving systems, facilities, and passenger flow. The results: we are now able to accommodate more flights and reduce congestion at the terminals.”

International carriers such as Air France, Air Canada, and Vietjet Airlines began operating new routes via the country’s main gateway.

So far, the recently-launched direct services at NAIA include flights to Seattle (USA), Brisbane (Australia), Paris (France), Sapporo (Japan), and Vancouver (Canada).

Cebu Pacific has also begun offering direct flights to Chiang Mai, Thailand, providing more options amid rising demand.

NNIC officials advised that travellers could expect more international flights via NAIA throughout the remaining months of the year, with Air India launching direct services to New Delhi in October and United Airlines adding a second daily service to San Francisco.

They added that these developments show how ongoing efforts to modernize and streamline operations are helping NAIA support this growth.

A number of abandoned aircraft have likewise been removed from the airside, freeing up parking space and improving aircraft turnaround and ground movement.

NNIC is also in the process of upgrading check-in and baggage handling equipment to speed up the process.

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Tourism Malaysia promotes Sabah via Explore Sabah campaign

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Tourism Malaysia, in collaboration with online travel marketplace SabahTravel.com, is currently running a new promotional campaign titled Explore Sabah.

This promotional campaign seeks to present and position the province of Sabah as one of Malaysia’ premier travel destinations. 

The initiative aligns with the national Visit Malaysia 2026 (VM2026) campaign and leverages SabahTravel.com’s digital reach to spotlight Sabah’s diverse offerings to both domestic and international markets.

According to Tourism Malaysia Sabah director Haryanty Abu Bakar: “Embracing digitalisation, we value this strategic partnership with SabahTravel.com to leverage their expertise and innovative marketing strategies. Through this campaign, we are confident in driving greater visibility for Sabah and Labuan while advancing the goals of Visit Malaysia 2026.”

SabahTravel.com marketing director Poh Khay Inn added: “This collaboration underscores our commitment to connecting Sabah and Labuan with global travellers through instant bookings and engaging digital content. We’re proud to work alongside Tourism Malaysia to showcase Sabah’s lush rainforests, rich heritage, and captivating travel experiences.”

What’s on the slate?

The campaign promotes over 400 curated travel experiences across Sabah, catering to diverse travel preferences. 

Highlights include island hopping and diving in Semporna, wildlife and river safaris in Kinabatangan, the Mount Kinabalu expedition, cultural village and heritage tours, as well as eco-retreats such as hilltop resorts and rainforest escapes.

Additionally, the campaign extends to Labuan, promoting activities such as sunset cruises and yacht charters, beachside retreats and snorkeling spots, WWII historical trails and memorial tours, and cultural attractions like the Labuan Museum and Chimney Tower.

Now ongoing till February 2026, the campaign offers discounts of up to 30 percent for bookings made through the SabahTravel.com platform using the promo code XPLORE5. 

The platform allows users to instantly book multiple licensed travel experiences in one transaction with a secure payment gateway, offering flexibility and convenience to travellers.

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Pedro Alves takes helm of SITA Borders

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SITA announced the appointment of Pedro Alves as senior vice-president of its Borders business today, 1st July.

Alves has been tasked with leading the next phase of innovation in digital border management. It comes at a time when border agencies are under increasing strain, faced with surging traveler volumes, evolving security threats, and rising expectations for seamless journeys.

He succeeds Jeremy Springall who spent nearly a decade helping governments rethink how they manage borders in a world where travel and security are more connected than ever. 

According to SITA chief executive David Lavorel: “Pedro takes the reins at a time when the needs of border agencies are evolving fast. With growing global mobility and the increasing complexity of threats, governments are turning to smarter technologies to keep borders secure while unlocking frictionless travel. At the same time, advances in digital identity present an exciting opportunity to completely reimagine the way people cross borders. Pedro’s deep expertise and forward-looking vision make him the ideal leader to carry SITA Borders into this next phase, building on the strong foundation Jeremy has laid.”

Alves brings extensive experience from CGI, Vision-Box, and IDEMIA, where he helped pioneer border and identity technologies that have shaped how people move across borders. 

Since joining SITA early last year to lead global business development, he has worked closely with governments to drive modern border solutions that are secure, scalable, and people-centric.

The legacy of Jeremy Springall

Springall joined SITA in 2016 and led complex systems integration and border programs around the world. 

Prior to SITA, he held senior roles at CGI and Logica, leading large-scale transportation and border security projects across multiple regions. 

As global pressures from terrorism, human trafficking, and emerging health threats grew, Springall shaped SITA Borders into the trusted partner of choice to over 70 governments: guiding them through digital transformation with solutions that balance security, privacy, and the free flow of people and goods. 

In 2024, Springall led the team to the biggest deal in the company’s history, a milestone that reflects his legacy of innovation, leadership and strategic growth.

Alves paid tribute to his predecessor, saying: “Jeremy has been a mentor and a visionary, and I’m looking forward to carrying forward the legacy he has built. We are at a tipping point where border control must be dynamic, integrated and seamless. Governments need to be agile in the face of fast-changing demands, and SITA is uniquely positioned to support them with proven solutions, trusted partnerships, and a strong focus on customer co-innovation.”

Lavorel added: “Jeremy’s impact has been nothing short of transformational. From delivering critical projects to shaping long-term strategy, he’s been instrumental in SITA’s growth and influence in the border space. We thank him for his extraordinary contributions and wish him every success in this next chapter.”

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Hong Kong offers Filipino travellers over 150 hot deals through Summer Viva

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Filipino travelers heading to Hong Kong from now till the end of August are in for extra perks as the city launches its Summer Viva campaign.

The campaign offers travellers more than 150 summer offers and tourist perks across hotels, restaurants, attractions, and transport operators. 

From free souvenirs and add-ons at top attractions to Buy 1, Get 1 hotel stays, meals, and shopping perks, these limited-time offers are available from now until 31st August.

Special offers await travellers

Some of Hong Kong’s best-known destinations are offering add-on perks just for visitors — available on a first-come, first-served basis while supplies last. 

Among others, these amazing experiences include:

Hong Kong Disneyland Resort: Complimentary Early Park Entry Pass (50 passes a day)
  • Visitors can choose one day to enter the park until 31 August. The pass is valid on the selected day only.
  • Visitors can enjoy one-time entry to the Park up to 1-hour prior to the Park’s official opening time for the validity date of the pass
  • The pass does not include an admission ticket to the Park. Visitors must use the pass with a valid admission ticket. 
Hong Kong Disneyland Resort: limited-time postcard redemption
  • Visitors can redeem a postcard for free at the designated shop of the Park with net spending HK $100 or above during visits until 31 August. The postcard can be mailed for free via park mailbox.
  • Redemption locations: Emporium in Main Street, U.S.A. and Northern Delights in World of Frozen.
Ocean Park Hong Kong: SUMMER FUN Celebration Pack
  • Includes giant panda-themed luggage tag, Park coupons and other offers
Big Bus Tours: free Big Bus Tours magnet & Big Bus Sunset Rider mocktail
  • For passengers of Big Bus Tours “Hidden Gems Secret Route” Guided Tour only 

In addition to all these, fans of Japan’s popular Chiikawa characters can catch the first-ever CHIIKAWA DAYS exhibition in Hong Kong from 1st to 24th August at K11 MUSEA and the Tsim Sha Tsui Harbourfront. 

Expect giant inflatable displays, interactive art, and a special Hong Kong-exclusive “Yum Cha” artwork featuring Chiikawa as dim sum. 

Tickets will be available on Klook beginning Saturday, 5th July.

Citywide discounts at one’s fingertips

In addition to attraction-specific perks, more than 150 summer offers are now active, including Buy 1 Get 1 promos on hotel stays, afternoon teas, wellness items, and retail purchases all supported by Hong Kong’s Quality Tourism Services (QTS) Scheme, which certifies tourist-friendly businesses in the city.

To claim most deals, visitors must register on the Discover Hong Kong travel platform using a non-Hong Kong mobile number. 

Once registered on the platform, users may browse, collect, and redeem their preferred offers online or in person.

At the same time, some merchants also have separate offers on their own websites.

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Sustainability is not driven by one person, its embedded into our daily operations and mindset: Chesnais

The post Sustainability is not driven by one person, its embedded into our daily operations and mindset: Chesnais appeared first on TD (Travel Daily Media) Travel Daily Media.

Travel Daily Media connected with Fabien Chesnais, General Manager, Mövenpick Resort Al Marjan Island to find out more about his hotel’s operational efficiencies, sustainability initiatives, family-oriented programs and readiness for MICE and weddings.

Travel Daily Media (TDM): Being honoured at the Ras Al Khaimah Tourism Excellence Awards across four major categories—including “Outstanding GM” and “Platinum Green Hotel Sustainability”—what key operational practices or team strategies do you believe contributed to this multiaward-winning performance?

Fabien Chesnais (FC): It really comes down to how we run the property day-to-day. Every team whether it’s front office or engineering knows exactly what they are working towards. We track the basics swiftly: guest feedback, turnaround times, energy and water use and more. Regular inter-department meetings ensure a seamless communication flow, enabling operational alignment across all functions. Sustainability, for example, isn’t driven by one person—it’s embedded into our daily operations and mindset across the board. Alongside operational efficiency, we place strong emphasis on marketing and PR integration, ensuring that our initiatives whether service enhancements or sustainability milestones are communicated strategically across media, digital platforms and guest-facing channels. This consistent storytelling helps reinforce our positioning in the market and maintain top-of-mind awareness among both consumers and industry stakeholders.

 

 

TDM: After winning the 2025 International Sustainability Award with accomplishments like eliminating single-use plastic, launching an inhouse water bottling plant, and reducing food waste by over 32 tons of CO in just two months, how do you plan to scale these eco-initiatives further? What’s the next “big goal” in your sustainability roadmap?

FC: Our next major priority is enhancing energy efficiency across the resort. While we’ve already made significant progress in reducing plastic usage and food waste, our current focus is on optimizing energy consumption in high-usage areas such as laundry operations and HVAC systems. Key initiatives include the installation of CPO water-cooled chiller plants, VFDs on condenser pumps with upgraded control logic, and the optimization of FAHUs and AHUs through scheduling and controls based on indoor air quality and relative humidity. We’re also transitioning to solar energy via Solar PV plants, replacing LPG tanks with energy-efficient heat pumps  and expanding our food composting program to support waste reduction and on-site landscaping. Rather than isolated green campaigns, we are embedding sustainability into daily operational decisions—from menu planning and housekeeping schedules to vendor sourcing—ensuring our commitment is both measurable and consistently applied across all guest and back-of-house touchpoints.

 

 

TDM: The resort already has kid-friendly activities and facilities. What are the next-generation enhancements you envision for attracting more families? How do these reflect your philosophy of holistic family hospitality?

FC: Families travel differently now—there’s no longer a one-size-fits-all model. Some parents seek structured activities to enjoy with their children, while others prefer their kids to be independently engaged so they can unwind. We’re designing programs that cater to all age groups, giving families the flexibility to choose how involved they want to be. From cooking workshops that parents and kids can enjoy together to relaxed, drop-in activity hubs for teens, our offerings are built around choice. We’re also enhancing scheduling tools to help families plan their day with ease and without pressure. Building on this approach, we are launching FAMEX (Family Experience Enhancement Program) in Q4 this year, a resort-wide initiative focused on enriching the experience of families traveling with children—from pre-arrival engagement to in-stay touchpoints. The program aims to elevate every stage of the family journey through thoughtful, age-appropriate enhancements and personalized guest experiences.

TDM: On its third anniversary, the resort hosted a kids’ art competition, “My Dream Island Escape,” and a social media giveaway, along with magic performances and themed culinary events. How do you curate these CSR and guest-engagement events to support both brand identity and meaningful community impact?

FC: We try to keep it simple—anything we do on the CSR or engagement side has to feel relevant to our guests and useful to the community. The kids’ art contest was a good example. It gave our young guests something fun and engaging to do and also connect with the local community through schools. We hosted the winners’ families at the resort and put their artwork on display. It felt genuine and with a purpose.

TDM: You’ve spoken about positioning the resort as an elevated space for a destination wedding, especially for Indians. What initiatives and partnerships are you planning to further this vision in the next 2-3 years?

FC: We are working closely with wedding planners in India because we’ve learned that the success of a destination wedding starts well before guests arrive. That means helping couples plan logistics from day one—comfortable stay, food preferences, ground transport and more. We are upgrading some of our event spaces so they can transition quickly from one function to the next, especially when we are hosting a multi-day Indian wedding. We are also training our team in regional customs and languages for smooth functioning.

TDM: You’ve emphasized developing bespoke FIT (Free Independent Traveller), MICE, and wedding offerings for Indian travellers. Can you share a signature experience or upcoming program you’re launching specifically to appeal to Indian guests in 2025?

FC: We have seen a consistent demand for well-structured weddings, celebrations, and family travel experiences from India. We are consistently evolving in these areas. For weddings, we have put together a modular package that covers everything from pre-wedding functions to ceremony and reception, supported by a dedicated events team that understands cultural specifics, dietary needs and guest expectations. For FIT travellers, we are introducing flexible stay options and curated dining experiences with Indian vegetarian menus, that align well with Indian families.

TDM: You led the resort from preopening in 2021 to profitability within three months, and soon after, received over 18 industry awards. What were the top three strategic levers you implemented during preopening to accelerate performance so quickly?

FC: We were very clear on our market before we opened. We identified specific gaps particularly in the family and Indian travel segments and built our offering to directly meet those needs. We also assembled a team that could multi-task and instinctively anticipate guest expectations. From the start, we prioritized digital and tech integration, ensuring a seamless experience from booking and payment to check-in and in-stay services. In parallel, we invested in strategic marketing and PR, establishing strong visibility across key source markets through curated campaigns, influencer collaborations and high-impact media placements. This approach helped us build immediate brand recognition and trust, positioning the resort as a preferred destination for both local and regional travellers.

 

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