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Emirates Skywards Partners with IBS Software

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IBS Software, a global leader in SaaS solutions for the travel industry, announced the successful go-live of its cloud-native iLoyal platform with Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai. The milestone marks the beginning of a long-term innovation partnership to modernize and future-proof the loyalty programme’s ecosystem, serving over 35 million members globally. At the core of this collaboration is IBS Software’s iLoyal platform, designed to drive real-time personalization, faster partner integration, and flexible program design, empowering Emirates Skywards to respond to evolving member expectations, unlock new business value, and enable 100+ global brand partners.

“This go-live is a proud moment for IBS Software and a testament to the power of strategic collaborations,” said Marcus Puffer, VP & Head of Loyalty Management Solutions at IBS Software. “iLoyal is more than a platform – it’s a catalyst for transforming the way airlines engage with their most valuable customers. Emirates Skywards is an iconic loyalty brand, and we’re honoured to support their vision for innovation and growth.”

“This partnership is a cornerstone of our innovation strategy,” said Dr. Nejib Ben-Khedher, Divisional Senior Vice President, Emirates Skywards. “Together with IBS Software, we are building a future-ready loyalty ecosystem that empowers us to deliver richer, more seamless, and more rewarding experiences to our members. With iLoyal, we’re not only enhancing current capabilities but laying the foundation for future innovation and growth.”

Ali Serdar Yakut, Executive Vice President IT, Emirates, added: “We are pleased to partner with IBS Software to modernize our loyalty infrastructure. The successful deployment of iLoyal reflects our shared vision for delivering world-class digital experiences.”

iLoyal is a SaaS-based loyalty solution, purpose built for the travel industry, empowering brands to design, manage and scale loyalty programmes.  Its modular architecture, open API framework, and robust compliance capabilities provide seamless partner integration and operational efficiency, delivering value to both operators and customers.

This successful implementation marks a significant step in IBS Software’s mission to lead digital transformation in the airline and travel sector, reaffirming its role as a trusted partner to the world’s leading aviation brands.

 

 

 

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Major Redevelopment of Gorakhpur Railway Station, Uttar Pradesh Undertaken by RICPL

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The Major Upgradation and Redevelopment of Gorakhpur Railway Station is currently underway, marking a significant step towards enhancing passenger experience and modernizing one of India’s busiest rail hubs. Being executed on an Engineering, Procurement and Construction (EPC) mode, the project aims to transform the station into a futuristic, multi-modal transport hub, seamlessly integrating efficiency, sustainability, and cultural identity.

Parveen Gupta, Director, Ramacivil India Construction Pvt Ltd, said: “The Gorakhpur Railway Station redevelopment project is not just about upgrading infrastructure, but about creating a future-ready transit hub that can serve millions of passengers with efficiency, safety, and comfort. At RICPL, we are committed to delivering engineering excellence and sustainable design solutions that will redefine the passenger experience while respecting the cultural and civic identity of the city. This project represents a landmark transformation that aligns with India’s vision of modern and world-class railway infrastructure.”

The redevelopment of Gorakhpur Railway Station is envisioned not just as an infrastructural upgrade, but as a complete reimagining of passenger experience. Designed to function as a multi-modal transport hub, the project will enable smooth integration with other modes of public and private transport, making connectivity more efficient for millions of travelers.

The design approach places strong emphasis on contextual relevance, weaving in elements that resonate with the local culture and heritage of Gorakhpur while ensuring global standards of functionality. Sustainability forms a cornerstone of the project, with provisions for green building techniques such as solar energy generation, rainwater harvesting, and water conservation systems to minimize environmental impact.

Passenger amenities are being significantly enhanced to create a world-class experience. The upgraded station will feature dedicated resting zones, modern food kiosks, retail outlets, and advanced waiting areas, while also ensuring special facilities for Divyangjans (persons with disabilities) in line with universal design standards.

When completed, the redevelopment of Gorakhpur Railway Station will stand as a civic landmark of modern India- balancing heritage with innovation, sustainability with convenience, and efficiency with inclusivity.

Project Details

Typology: Railway Station Redevelopment Project

Name of Project: Major Upgradation / Redevelopment of Gorakhpur Railway Station (EPC Mode)

Location: Gorakhpur, Uttar Pradesh

Project Area: 2,59,749 sqm (including buildings, development works, and dismantling of existing structures)

Client: North Eastern Railway, Lucknow – Gati Shakti Unit

Scope of Work: Engineering, Procurement and Construction (EPC)

Completion Date: Ongoing

Contract Value (Approx.): INR 508.99 Crore

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Air India Express strengthens global reach  with IATA membership  

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Air India Express has officially become a member  of the International Air Transport Association (IATA), underscoring the airline’s  commitment to global best practices in safety, operations, and customer  experience. This is a significant milestone at a time when it has been rapidly  expanding its fleet, network, and partnerships.

IATA represents some 350 airlines from more than 120 countries, accounting for  over 80% of global air traffic. A condition for IATA membership is the IATA  Operational Safety Audit (IOSA), which is the global industry standard for airline  operational safety auditing. Airlines have to comply with over 900 standards in  order to achieve their IOSA registration.

”We welcome Air India Express into the IATA family. Air India Express has been  on the IOSA registry since 2017, and we are glad that they have taken the next step to become an IATA member. Having Air India Express as a member broadens the perspectives that we can bring to the global issues affecting our  industry,” said Sheldon Hee, IATA’s Regional Vice President for Asia Pacific.

Commenting on the membership, Aloke Singh, Managing Director, Air India  Express, said: ” Becoming a part of the IATA family is a proud moment for us. It highlights our commitment to enhance our global standing, assuring our  guests of world-class standards, and facilitates access to global partnerships.  As we continue to grow our footprint, IATA membership is an additional step  taken by Air India Express to ensure that every journey is supported by the  highest standards of reliability, safety, and convenience.”

For travellers, Air India Express will be able to contribute in shaping global  standards and policies that improve the travel experience, translating into a  smoother, more reliable experience worldwide.

Air India Express’ IATA membership also allows the airline to participate actively in the IATA Billing and Settlement Plans (BSP) around the world, extending the  global reach of the airline through IATA-accredited travel agents.

With a growing fleet of 115 aircraft, Air India Express operates over 500 daily  flights, connecting 41 domestic and 17 international destinations across the  Middle East, Southeast Asia, and the Indian subcontinent. As India’s fastest –

 

 

 

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Sarovar Premiere, Alwar debuts with78 keys in Rajasthan

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Sarovar Hotels in association with Riviera Hotels, has launched Sarovar Premiere, Alwar, it’s a first upscale hotel in the city and the 12th in Rajasthan. The new property blends modern comforts with Rajasthani charm, offering an ideal destination for both business and leisure travellers in this culturally vibrant region.

Strategically located just 300 meters from Alwar Junction Railway Station and within easy reach of major transport hubs, the hotel features 78 elegantly designed rooms and suites. Guests can experience contemporary amenities, rooftop dining with panoramic views of Bala Quila and the Aravalli Hills, and thoughtfully designed spaces, including accessible rooms catering to differently-abled guests.

The hotel’s Rajputana All-Day Dining offers a diverse menu in a rooftop setting, while Chill Bar & Lounge serves handcrafted cocktails and premium beverages in a cosmopolitan yet relaxed atmosphere. With approximately 8,820 sq. ft. of event space, including the city’s largest Maharaja Ballroom, the hotel is perfectly suited for weddings, conferences, and social gatherings.

Ajay K. Bakaya, Chairman, Sarovar Hotels & Director, Louvre Hotels India, said, “We are delighted to mark our entry into Alwar with this signature property. This launch strengthens our presence in Rajasthan, now home to 12 hotels where we offer thoughtfully designed spaces and sustainable hospitality experiences.”

With this launch, Sarovar Hotels continues its journey of expanding into emerging destinations while staying true to its ethos of offering guest-centric experiences rooted in local culture and sustainability. Sarovar Premiere, Alwar exemplifies the group’s commitment to providing thoughtfully designed, accessible, and eco-friendly hospitality spaces that cater to the evolving needs of travellers across Rajasthan and beyond.

 

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Globus announces a new roster of Small Group Discovery Tours for 2026

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Globus announced an all-new selection of Small Group Discovery Tours for 2026 earlier today, 18th September.

Designed from the ground up for intimacy, access and authentic encounters, these journeys are proving wildly popular.

Next year, Globus is also adding even more ways to go small in a great, big way with three new Europe itineraries, bringing the total to 61 Small Group Discovery tours worldwide.

According to Globus’ managing director in the Asia Pacific Chris Hall: “Smaller groups mean more freedom, more flexibility and more unforgettable moments. With an average of just 15 travellers in Europe, our Small Group Discovery tours unlock all-access moments like rolling up your sleeves in a Sicilian kitchen or sipping wine with family vintners. These are moments that simply can’t happen in a crowd. These are the experiences that move you, connect you and stay with you forever.”

New for 2026

Ireland Unveiled: Beyond the Blarney – 10 days, from Dublin

This is Ireland like few get to see it: an intimate journey that blends the country’s icons with immersive cultural encounters.

From scone-making on a working farm to sailing to one of Ireland’s most remote islands, this tour goes well beyond the Blarney.

Gems of Sicily & Malta – 10 days, from Palermo

History meets flavour on this Mediterranean masterpiece, designed for discovery at every turn.

With fewer travellers, guests enjoy unforgettable access from cooking Sicilian street food in a chef’s kitchen to crossing the sea by catamaran to Malta.

Soul of Portugal – 8 days, from Lisbon

Pour yourself into Portugal’s traditions on this boutique journey from Lisbon to Porto.

With backstage passes to wineries, olive estates and even a sardine canning factory, this is Portugal up close and personal.

New signature trips

Both Globus and Cosmos are also unveiling new signature-style Classic tours in Europe in 2026, offering travellers both boutique experiences and big, iconic highlights:

Turkish Sampler (Globus) – Eight days of timeless treasures, including Istanbul’s Hagia Sophia, the battlefields of Gallipoli, the ruins of Troy, the sprawling archaeological wonders of Ephesus and Pamukkale’s dazzling travertine terraces.

Scenic Slovenia & Croatia (Cosmos) – A value-packed eight-day adventure from Ljubljana to Dubrovnik featuring Plitvice National Park’s cascading lakes, UNESCO-listed Diocletian’s Palace in Split, oysters in Ston and Dubrovnik’s fortress-walled Old Town.

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Paresh Pant appointed CEO of Tourism Fiji

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The Tourism Fiji Board announced that  Dr Paresh Pan is its new chief executive officer.

Pant was selected for the position through a rigorous global recruitment process.

He will officially assume his role as CEO of Tourism Fiji by mid-October of this year.

Tourism Fiji Board chair Ilisapeci Matatolu congratulated Pant on his appointment and expressed the Board’s confidence in his leadership:

Matatolu said:“We are delighted to welcome Dr Pant back to Tourism Fiji at a pivotal time for the industry. His proven record of driving growth in key markets, combined with his deep understanding of Fiji’s tourism landscape, made him the clear choice for this role. He not only brings a wealth of global experience but also a genuine passion for Fiji and its people. The Board looks forward to working with him to strengthen Fiji’s brand globally, grow sustainable visitor numbers, and ensure our communities benefit from the tourism sector.”

Likewise, Fiji’s Deputy Prime Minister and minister of tourism and civil aviation Viliame Gavoka also extended a warm welcome to Pant.

Speaking on behalf of the Fiji Government, Gavoka declared: “We welcome Dr Pant as the new CEO of Tourism Fiji. This appointment comes at a crucial time for the industry, as we chart a course towards long-term growth. I am confident Dr. Pant will bring in strategic leadership and vision to further strengthen Fiji’s global brand while supporting a more resilient and competitive tourism industry.”

A seasoned veteran

Pant brings more than 25 years of leadership experience in tourism, hospitality, and aviation across Fiji, Australia, and New Zealand.

He previously held senior leadership roles with Tourism Fiji, including Regional Director positions in New Zealand and Australia, where he spearheaded major visitor growth and crisis recovery strategies.

He is recognised as a visionary strategist who has consistently delivered transformative destination marketing strategies, sustainable visitor growth, and strong stakeholder partnerships.

In addition to his industry experience, Pant holds a Doctor of Philosophy (PhD) in Tourism Strategy & Aviation Management from Griffith University, Australia, along with postgraduate qualifications in commerce and marketing from leading New Zealand universities.

He said of his appointment:“I am honoured to be entrusted with this role at a time when Fiji continues to shine as one of the world’s premier tourism destinations. Tourism is at the heart of Fiji’s economy and identity, and I am committed to building on our strong foundations to ensure long-term, sustainable growth that benefits our communities, industry partners, and the nation as a whole.”

 

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Cathay welcomes government initiatives to boost Hong Kong as a global aviation hub

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Cathay welcomed the Hong Kong SAR Government’s initiatives to further strengthen Hong Kong’s international aviation hub status.

These initiatives involve leveraging new  opportunities from the Three-Runway System, driving the supply of sustainable aviation fuel (SAF), expanding air connectivity with more destinations, and  improving the Greater Bay Area’s intermodal network, as outlined in the Chief  Executive’s 2025 Policy Address.

In a statement released on Wednesday, 17th September, Cathay Group CEO Ronald Lam said: “Hong Kong International Airport continues to stand as one of the world’s busiest airports for international  travel and the world’s busiest cargo hub.”

Lam added that the launch of the Three-Runway System has unlocked new opportunities, enabling Cathay to reinforce its role as a super connector between the Greater Bay Area and the world.

A driver of sustainable aviation

Likewise, Cathay is being encouraged by the Government’s plans to drive SAF supply and to construct a fuel blending facility in Hong Kong and the wider Greater Bay Area.  

Lam said: “SAF is widely considered by the industry to be the most important  lever for decarbonising aviation. We believe these initiatives will not only bolster  the competitiveness of the Hong Kong international aviation hub, but also the  availability and affordability of SAF. We are eager to continue working in tandem  with the Government and industry partners to advance the adoption and use of  SAF in Hong Kong and beyond, and to support the industry’s transition to lower carbon operations.”  

Cathay also welcomed the Government’s efforts to accelerate the expansion of  Hong Kong’s aviation network by increasing destinations, and pursuing new air  services agreements with emerging markets around the world. 

These will present  significant opportunities for travel, business, trade and talent, all of which are closely aligned with Cathay’s goals to grow its network, elevate the customer experience and support Hong Kong’s continued development. 

Doing its part to boost connectivity

Cathay also supports the Government’s measures to enhance intermodal  connectivity of the Greater Bay Area, including expanding exemptions from the Air  Passenger Departure Tax to transit passengers travelling to Hong Kong by sea or  land, and extending the “Fly-Via-Zhuhai-Hong Kong” service to more Chinese  Mainland cities. 

These steps will offer greater choice and more seamless  connections to passengers travelling to and from Hong Kong across the wider  region. 

As Lam puts it: “As the largest cargo operator in the busiest cargo airport in the world,  Cathay looks forward to the Government’s initiatives to continue developing the  HKIA Dongguan Logistics Park. Leveraging the enhanced processing capacity, we  are committed to facilitating more cargo transshipments via Hong Kong to the rest  of the world.”

Where cultures meet

Cathay is also supportive of the Government’s initiatives to further develop Hong  Kong as an East-meets-West centre for international cultural exchange and  promote a mega-event tourism economy. 

Cathay has a long-term relationship with the West Kowloon Cultural District Authority and remains a proud supporter of  major events such as the Cathay/HSBC Hong Kong Sevens that put Hong Kong on  the world stage. 

In closing, Lam said: “For nearly eight decades, Cathay has proudly contributed to  the growth and success of the Hong Kong international aviation hub. We remain  steadfastly confident in the future of our home hub and will continue to contribute  to the shared vision of a stronger, more connected and future-ready aviation hub  for Hong Kong.” 

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MIMARU expands its luggage delivery service to Tokyo-Osaka and Kyoto routes

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Cosmos Hotel Management Co, Ltd, operator of the apartment hotel brand MIMARU, expanded its renowned Luggage Delivery by MIMARU service to cover the Tokyo-Osaka/Kyoto route.

The route expansion took effect last 1st September.

Now over a year in operation, the service enables guests to drop off luggage in the morning and receive it at their destination the same evening. 

Originally offered between airports and MIMARU locations in Tokyo and Osaka/Kyoto, the service achieved a customer satisfaction rate of 96.1 percent and a delay rate below 0.1 percent from May 2024 to March 2025.

This was thanks to meticulous Japanese standards of reliability: No damage, no lost luggage, and without delay.

With this new intercity expansion, overseas families traveling the popular “Golden Route” can enjoy smooth, hands-free journeys while reducing congestion on tourist transport. 

Nearly 90 percent of MIMARU’s guests are families with children, and the company has developed services to ease the challenges of multi-city travel.

How the service works

  1. Reserve online by 11:00 p.m. the day before;
  2. Drop off luggage at MIMARU front desks or designated airports in the morning;
  3. Receive items at the destination the same evening;
  4. Track delivery via email updates with photo confirmation.

Looking ahead, MIMARU will continue expanding intercity delivery routes and enhancing services that make travel in Japan more comfortable for families. 

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Taiwan Tourism Administration launches vehicular ad campaign in Kuala Lumpur

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Taiwan Tourism Administration’s office in Kuala Lumpur, Malaysia teamed up with popular Malaysian illustrator Jayee Lim for a promotional campaign that literally hits the road.

Lim’s colourful characters took the spotlight with the WOW Taiwan vehicular advertising campaign which was launched last 4th September.

Aside from the major thoroughfares of Kuala Lumpur, the campaign also made its way to Kota Kinabalu, Sabah. 

A total of 200 ride-hailing cars and 12 double-decker buses are now roaming through commercial hotspots in the Klang Valley and Kota Kinabalu, inviting Malaysians to explore Taiwan.

A campaign to make travellers go WOW

Lim’s signature characters OhBear and Monkiddo take the lead in designed three themed vehicle illustrations:

  • Retreat2WOW highlights the beauty of Alishan’s cherry blossoms and forest railway;
  • Discover2WOW showcases Taipei 101 and fields of hot spring flowers; and
  • Adventure2WOW blends the iconic Sanxiantai in the East, Vase Rock in the South, and Indigenous culture, expressing the charm of Taiwan’s mountains and seas.

Making cultural diversity highly visible

Deputy representative James Buu of the Taipei Economic and Cultural Office (TECO) in Malaysia spoke at the press conference held to launch the campaign.

Buu declared that Taiwan continues to present its diverse culture through innovative approaches to enhance its international visibility. 

Meanwhile, Taiwan Tourism Ministry division chief for international affairs Huang Yi-Cheng stated that the advertisement design reflects the theme of “Embrace the Mountains, Embrace the Sea, Enjoy Island Travel.” 

Indeed, it incorporates elements loved by Malaysian travelers and showcases 100 top tourist attractions in Taiwan, encouraging a deeper exploration of Taiwan’s beauty.

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Airinmar and Cebu Pacific sign extended multi-year support contract

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Independent British component repair cycle management and aircraft warranty management solutions provider Airinmar just signed a multi-year support services extension with Philippine low-cost carrier Cebu Pacific.

This agreement is a continuation of the full suite of support services covering both aircraft warranty management and value engineering which Airinmar has provided to Cebu Pacific since 2022.

Airinmar’s services complement Cebu Pacific’s current materials management activities and focus on maximizing the recovery of the airline’s warranty entitlements as well as reducing the cost of component repair and the airline’s overall cost of maintenance.

A necessary partner

According to Cebu Pacific vice-president for engineering and fleet maintenance Shevantha Weerasekera, Airinmar’s highly regarded warranty management and value engineering services and ability to deliver cost savings and credit recovery have supported the airline with effective management of maintenance spend throughout its fleet expansion.

Weerasekera said:  “Airinmar’s ability to customize its solutions to our business needs enables us to relentlessly pursue new ideas and better solutions.”

In response, Airinmar general manager Matt Davies remarked: “Airinmar is pleased to continue bringing value to Cebu Pacific through our well-proven value engineering and warranty management services. Cebu Pacific has reached a fleet of 100 aircraft with over 100 additional aircraft on order, and we take great pride in supporting the airline through its ongoing growth.” 

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