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ITB China officially opens

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The sixth ITB China officially opened today, 27th May, at the Shanghai World Expo Exhibition and Convention Centre in Shanghai, China.

Centred on New Demand, New Directions, this year’s conference looks into how tourism professionals are responding to the changing priorities of contemporary travellers, especially in light of shifting economic trends and technological advancements.

The event kicked off with a traditional Chinese dragon dance for an auspicious beginning, followed by a ribbon cutting ceremony presided over by Messe Berlin senior vice-president David Ruetz and Malaysian minister of tourism, arts, and culture Tiong King Sing, together with officials from ITB China and Tourism Malaysia.


Window to the world

As stated in our previous feature regarding the welcome ceremony for ITB China 2025, the event welcomed 700 global exhibitors and opened its doors to more than 1,400 travel buyers from 85 countries.

Along with exhibitor booths showcasing the best in global tourism, the event also features key discussions on relevant topics such Al cultural tourism, inclusivity, sustainability, and the role of technology in a constantly evolving industry.

MICE is also one of the foci for this year, especially in the revitalised context of travelling for business.

According to ITB China director Lydia Li: “Dedicated conference sessions will explore the future of incentive travel, smart venue technologies,and how digital tools are reshaping the meetings and events industry.”

Li went on to say that participating in ITB is one of the best ways by which any travel or tourism professional could gain greater understanding of the sector in the 21st century.

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Saudi Arabia receives over 1mn pilgrims for Hajj: Tawfiq Al-Rabiah

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Representative Image

Minister of Hajj and Umrah Tawfiq Al-Rabiah said that Saudi Arabia has received more than one million pilgrims from various parts of the world through its ports. Among the pilgrims, 53 percent are male while the remaining 47 percent are females, he said while addressing the government Hajj press conference.

The General Directorate of Passports announced on Monday that a total of 1,003,447 Hajj pilgrims had arrived in Saudi Arabia from abroad through various air, land, and sea ports by the end of Sunday. Al-Rabiah said that 94 percent of pilgrims arrived from abroad by air, while 4.83 percent arrived by land ports, and approximately 0.5 percent arrived by sea. He noted that 249,400 pilgrims arrived through the “Makkah Route” Initiative. As informed by a news report in the Saudi Gazette.

The minister said that pilgrims arrived in the Kingdom amidst an integrated system of care and services provided by the Kingdom, thanks to the unlimited support of the leadership. He emphasized that the ministry began preparations for the Hajj and Umrah season on the 12th of Dhul Hijjah 1445 AH, specifically at the end of the Hajj rituals last year.

“These preparations included submitting the preliminary arrangements document to various countries and organizing the largest Hajj conference and exhibition last January under the patronage of Custodian of the Two Holy Mosques King Salman with the participation of leaders from 87 countries around the world,” he said while noting that 78 extensive preparatory meetings were held with Hajj offices, which contributed to enhancing early preparedness.

Al-Rabiah pointed out that the Hajj exhibition and conference contributed to documenting agreements and contracts between companies via the “Nusuk” platform, in conjunction with the Ministry of Foreign Affairs for issuing visas. This would have a positive impact on the prices and quality of services provided to pilgrims. He noted that early preparations were conducted under the supervision of the Hajj Project Office (Hajj PMO), which is managed by the Doyof Al-Rahman program, one of the Vision 2030 programs.

Al-Rabiah reviewed the efforts of the Hajj Project Office, confirming that it was able to complete 609 plans, including 6,200 tasks, in addition to organizing periodic meetings between all parties, the most recent of which was a meeting to enhance familiarity among Hajj field commanders last week.
Digital transformation with Nusuk Card
The minister also spoke about the digital transformation currently taking place in the Kingdom, particularly in Hajj and Umrah services. He reviewed several initiatives in this regard, including the “Nusuk Card,” which provides advanced security and health features, ensuring pilgrims’ easy movement and facilitating their entry into the Grand Mosque. The card also contains information about the pilgrim, their health status, and their housing. He emphasized that 1.4 million cards have been issued to date for pilgrims and Hajj system workers.

Al-Rabiah aIso noted that this year will witness a comprehensive development of the Nusuk app, with the addition of 100 comprehensive services to enhance the Umrah and visitation experience. He explained that 30 new services have been added to the app specifically for the 2025 Hajj season, making it the best companion for pilgrims performing the rituals and obtaining various services.

Regarding field preparations for the Hajj season, Al-Rabiah confirmed that the readiness of infrastructure and electricity networks has been verified, water pumping has been tested in camps, and extensive testing has been implemented in the areas of transportation and grouping. He also noted that housing has been inspected and equipped, and that the readiness of the staff working in the Hajj service system has been verified.

The minister noted that the Ministry of Hajj and Umrah has conducted more than 37,000 inspections of various service providers, resulting in the identification of 3,400 observations that have been addressed. He emphasized that no shortcomings or negligence in Hajj service will be tolerated.

He also emphasized the importance of the “No Hajj without a permit” initiative, which aims to ensure the safety of legal pilgrims, as using irregular routes to perform the Hajj pilgrimage puts the safety of those traveling through it at risk. He commended the roles played by various countries in combating fake Hajj campaigns.

 

 

 

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ITB China formally welcomes delegates with partner destination Malaysia

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ITB China formally kicked off on Monday evening, 26th May, with a welcome dinner for delegates that highlighted this year’s partner destination Malaysia.

This welcome dinner was held at the main ballroom of the Shangri-la Shanghai Qiantan.

The event which officially begins today in Shanghai will be welcoming over 700 exhibitors as well as 1,500 tourism buyers from 85 nations, showing a growth of 30 percent from 2024.

The sixth run of the global travel conference will also feature insights from more than 150 speakers on 60 diverse topics.

Beyond tourism promotion 

In his opening remarks, Messe Berlin senior vice-president David Ruetz cited how tourism cooperation has gone beyond simply drawing more travellers into nations.

Instead, Ruetz pointed out how contemporary tourism involves offering more inclusive options for travellers that would mutually benefits both destinations and their visitors.

Cultural and sustainable tourism, in which case, would appeal more strongly to today’s travellers.

Ruetz also called delegates’ attention to the travel innovation hub set up for ITB China 2025.

He said: “The Travel Innovation Hub will be a preview of the future of tourism.”

Indeed, the hub will feature a travel technology forum, a pitching site for innovative solutions, as well as a showcase of game-changing developments.

Ruetz also invited participants to upcoming events, including MICE China in September of this year.

A warm response

For his part, Malaysian minister of tourism, arts, and culture Tiong King Sing expressed his warm appreciation to ITB China’s organisers for giving his country’s tourism sector the opportunity to present itself to the world.

Tiong said: “We are honoured to showcase Malaysia’s diverse cultural heritage, natural landscapes, and world-renowned hospitality at this prestigious event. We look forward to strengthening partnerships and fostering new collaborations, and sharing the unforgettable experiences that await travellers in Malaysia.”

Tiong likewise extended an invitation to the world for Visit Malaysia 2026, citing further the richness of his country’s diverse attractions.

The minister’s remarks were followed by a Malaysian cultural showcase that concluded with a ramp show featuring the traditionally inspired style of Malaysian fashion designer Karl Ho.

 

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Saudi Arabia unveils TOURISE

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Saudi Arabia’s Minister of Tourism, Ahmed Al-Khateeb has officially launched TOURISE, a bold new global platform designed to shape a new horizon and plot a shared roadmap for the next 50 years of tourism.  

Built for ambition and backed by vision, TOURISE will convene a dynamic cross-section of public and private sector industry giants for the first time. Visionary leaders with tourism, technology, investment, sustainability, and cultural expertise will be connected to tackle critical challenges, unlock transformative opportunities and set the agenda for a sector that is sustainable, equitable and future-focused.

Along with global partners from multilateral institutions to private sector leaders, TOURISE is designed to unlock major, unprecedented deal flow, with high-value investment opportunities and access to breakthrough technologies set to be announced and activated through the platform.

TOURISE is no ordinary event; it is a global platform structured for year-round impact at scale through digital collaboration, thematic working groups, and cross-sector partnerships focused on long-term sector transformation. This will include authoring a series of white papers and global indices focused on tourism, sustainability and global economy, co-developed with leading international organizations, setting new benchmarks for the tourism sector.

The inaugural TOURISE Summit will take place in Riyadh from 11 to 13, November 2025. The program, which will also be livestreamed, will focus on four core themes: The Future of AI-Powered Tourism – Innovate or Fade; The Great Tourism Reset – Disruptive Business Models and Investment; Rebooting the Travel Experience – Upgrade in Progress; and Tourism that Works – for People, Planet, and Progress. A dedicated Innovation Zone will showcase breakthrough technologies and solutions from SMEs and mid to large corporations spanning AI, mobility, sustainability, and more from innovators across both public and private sectors.

According to the World Travel and Tourism Council (WTTC), this year tourism is on a strong upward trajectory, with the sector projected to contribute $11.7 trillion to the global economy -10.3% of global GDP – highlighting a strong recovery. Yet, challenges such as shifting market dynamics, evolving traveler preferences, and capacity constraints continue to pose risks to maintain progress. At this critical juncture, TOURISE provides the strategic support needed to navigate these headwinds and sustain momentum.

Speaking at the virtual launch, Minister of Tourism and TOURISE Chairman, Ahmed Al-Khateeb said: “Tourism is one of the most dynamic, connective forces in the world’s economy, supporting one in ten jobs globally. But as the world evolves, the sector must too. Whether adapting to technological disruption and changing traveler expectations, to addressing the urgent calls for sustainability and a more equitable approach to travel, TOURISE will be the much-needed platform to shape the future of tourism. It will unite the right people to develop innovative solutions and build partnerships, enabling the tourism sector to be more resilient, connected, and inclusive than ever before.”

Julia Simpson, World Travel & Tourism Council President & CEO, and TOURISE Advisory Board Member, who joined to officially launch TOURISE, said: “We are delighted to be a part of this global initiative and continue our long-standing collaboration across the entire tourism ecosystem. For this industry to evolve and reach its full potential, public-private sector collaboration is critical to the continued success of Travel & Tourism worldwide. Together, we can address the challenges of today while co-creating a sustainable and innovative future for tomorrow.”

TOURISE is backed by an advisory board chaired by His Excellency, with global experts from online travel agencies, tour operators, hoteliers, global tourism bodies, entertainment, and media, including: Mario Enzesberger, Founder and CEO, Liberty International Tourism Group; Mo Gawdat, Founder, One Billion Happy; Stephane Lefebvre, President, Cirque du Soleil Entertainment Group;  Luis Maroto, CEO, Amadeus;  and Julia Simpson CEO, World Travel & Tourism Council (WTTC); and Thomas Woldbye, CEO, Heathrow Airport.

The inaugural TOURISE Awards were also announced – a stand-out recognition program celebrating destination excellence across the global tourism ecosystem. The awards will spotlight notable achievements in sustainability, digital transformation, inclusive tourism, cultural preservation, and workforce development. Nomination submissions will open on June 2, and award winners will be announced on the opening night of the TOURISE Summit.

TOURISE builds on Saudi Arabia’s growing role as a core contributor and driver in the global tourism landscape alongside major industry organizations including UN Tourism, WTTC, and the World Economic Forum (WEF). In 2024 alone, Saudi Arabia hit its Vision 2030 target of 100 million visitors annually, seven years early and the tourism sector contributed almost five 5% to the national GDP, second only to oil production. This underscores Saudi Arabia’s rising influence and long-term commitment to supporting tourism as a driver of global progress and growth. In building TOURISE with global partners – from multilateral institutions to private sector leaders – Saudi Arabia will ensure its leadership will deliver worldwide impact.

 

 

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Dubai Earns Its First Three MICHELIN Stars

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MICHELIN unveiled the fourth edition of its annual MICHELIN Guide Dubai during a glittering ceremony in Downtown Dubai, which saw the naming of the city’s first ever MICHELIN three-starred restaurants.

This year’s MICHELIN Guide Dubai, a dedicated gastronomy guide which features the city’s best dining venues and talents, includes a total of 119 restaurants, indicating a 72.5% rise since the Guide’s inaugural edition in 2022 when 69 outlets were highlighted. With the results determined by MICHELIN’s inspectors, the increase in selected restaurants reflects Dubai’s fast-growing and diverse culinary scene.

In addition to the overall increase in selected venues, two restaurants received Three MICHELIN Stars for the first time since the destination’s guide launched in 2022, marking a historical moment in Dubai’s culinary scene. This distinction highlights exceptional cuisine, worth a special journey.

Having received its first MICHELIN Star in 2022 and second in 2023, homegrown concept Trèsind Studio, Chef Himanshu Saini’s flagship restaurant, is now the first Indian three MICHELIN Star restaurant in the world.

Chef Björn Frantzén, whose restaurants Frantzén (Stockholm, Sweden) and Zén (Singapore) have already been awarded three stars respectively, has added another to his extensive MICHELIN Star collection with FZN by Björn Frantzén now receiving the accolade. This makes him the only chef in the world to currently hold Three MICHELIN Stars in three different restaurants simultaneously.

The MICHELIN Guide Dubai selection 2025 at a glance: 

  • 2 restaurants with Three MICHELIN Stars (1 Promotion, 1 New)
  • 3 restaurants with Two MICHELIN Stars
  • 14 restaurants with One MICHELIN Star (2 new)
  • 3 restaurants with a MICHELIN Green Star
  • 22 Bib Gourmand restaurants (5 new)
  • 78 MICHELIN selected restaurants (15 new)

Also, among the venues selected in the 2025 edition are three MICHELIN two-starred restaurants, and 14 MICHELIN one-starred restaurants, with the city now also home to 22 Bib Gourmand restaurants and three with a MICHELIN Green Star. (See full list of restaurants below.)

Featuring a diverse selection of 35 cuisines, the 119 restaurants featured in the MICHELIN Guide Dubai 2025 directly underpins the city’s vibrant culinary landscape by offering unique dining experiences while also supporting the city’s tourism and economic objectives.

Issam Kazim, CEO of the Dubai Corporation for Tourism and Commerce Marketing (Visit Dubai), part of the Dubai Department of Economy and Tourism (DET), said: “The launch of the fourth edition of the MICHELIN Guide Dubai, including the naming of the city’s first MICHELIN three-starred restaurants, marks another pivotal moment in Dubai’s journey as a world-class gastronomic destination, and is a testament to bold innovation, extraordinary talent and culinary distinction.

“Just as three MICHELIN stars signify a restaurant that is ‘worth a special journey’, so the same applies to Dubai as a destination; from celebrated homegrown eateries to globally-renowned names, this vibrant gastronomy landscape truly reflects the diversity and dynamism of a city that always aims to inspire the world.”

Gwendal Poullennec, International Director of the MICHELIN Guide, said: “Dubai’s rapid transformation into a global culinary hub is testament to its diversity and excellence. As demonstrated by Trèsind Studio’s historic achievement of earning Three MICHELIN Stars in its fourth appearance – making it the first Indian restaurant worldwide to earn the Guide’s highest accolade – Dubai embraces a rich tapestry of flavors that reflect the world’s gastronomic passions. With the city now home to 119 MICHELIN-recommended establishments, it stands as a beacon for food lovers, drawing them to experience the very best of the world’s culinary traditions, all within one dynamic destination.” 

Chef Himanshu Saini, Trèsind Studiosaid: “We are deeply humbled to receive this extraordinary recognition. To be awarded Three MICHELIN Stars is a testament to our team’s unrelenting passion and belief in the power of storytelling through food. Our goal has always been to present Indian cuisine not just as nostalgic but as progressive and worthy of the world’s highest culinary accolades.Trèsind Studio can only be Trèsind Studio in Dubai. It cannot be the same in any other city in the world.”

Chef Björn Frantzén, FZN by Björn Frantzén, said: “This recognition is an incredible honour, not just for me, but my entire team. Receiving Three MICHELIN Stars for FZN is a proud moment for us and reflects the hard work and creativity of everyone involved. We always knew we wanted to launch a restaurant in Dubai, and selecting the right partner was paramount. We are grateful to the Atlantis Dubai team for supporting our journey and helping to bring to life our vision.”

Home to thousands of restaurants and F&B outlets, including world-renowned and homegrown brands, Dubai is known for being one of the most impressive culinary capitals across the globe. The diverse landscape caters to a host of varied tastes, preferences and budgets and according to the Dubai Gastronomy Industry Report 2024, the city ranks second only to Paris as the world’s leading gastronomy capital, and was also named one of the top 10 cities for foodies to dine in.

Celebrating its 125th anniversary this year, the MICHELIN Guide is one of the world’s oldest, and most prestigious culinary authorities. Since its inception, it’s been rating restaurants anonymously through a three-star approach, in addition to the introduction of Bib Gourmand which highlights first-class affordable dining options. The MICHELIN Green Star was introduced five years ago to highlight restaurants prioritising sustainability within their offerings.

The city’s gastronomic evolution has been among the key driving factors behind its continued tourism growth, with Dubai welcoming 7.15 million international overnight visitors from January to April 2025 – a 7% YoY increase compared to the same period in 2024.

MICHELIN Guide Dubai 2025 selection 

Three Stars

  • FZN by Björn Frantzén (NEW)
  • Trèsind Studio (PROMOTED) 

Two Stars

  • Il Ristorante-Niko Romito
  • Row on 45
  • STAY by Yannick Alléno 

One Star

  • 11 Woodfire
  • Al Muntaha
  • avatāra
  • Dinner by Heston Blumenthal
  • Hakkasan
  • Hōseki
  • Jamavar (NEW)
  • La Dame de Pic Dubai
  • Manāo (NEW)
  • moonrise
  • Orfali Bros
  • Ossiano
  • Smoked Room
  • Tasca by José Avillez 

Green Star(s)

  • Boca
  • LOWE
  • Teible

 Bib Gourmand

  • 21 Grams
  • 3Fils
  • Aamara
  • Al Khayma Heritage Restaurant
  • Bait Maryam
  • Berenjak
  • DUO Gastrobar – Creek Harbour (NEW)
  • DUO Gastrobar – Dubai Hills
  • Goldfish
  • Harummanis (NEW)
  • Hawkerboi (NEW)
  • Hoe Lee Kow
  • Indya by Vineet
  • Khadak (NEW)
  • Kinoya
  • Konjiki Hototogisu
  • REIF Japanese Kushiyaki – Dar Wasl
  • REIF Japanese Kushiyaki – Dubai Hills
  • Revelry
  • Shabestan
  • Sufret Maryam (NEW)
  • Teible 

MICHELIN Special Awards 2025

  • Young Chef Award: Abhiraj Khatwani, Manāo
  • Sommelier Award: Shiv Menon, Boca
  • Service Award: Al Khayma Heritage Restaurant
  • Opening of the Year: Ronin

 

 

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Emirates introduces experiential Travel Store in Mauritius

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Emirates has officially launched its new Travel Store in Port-Louis, Mauritius, marking a significant milestone in the airline’s commitment to enhancing travel experiences for its customers.

At the opening ceremony, Emirates’ long-standing partnership with the Mauritius Tourism Promotion Authority (MTPA) was also extended in its commitment to promote tourism to the island, through a signing of a Memorandum of Understanding (MoU).

Located at The Docks 2, United Docks Business Park, Caudan, Port Louis, the 1,895 square foot travel store offers immersive experiences grounded in technology, and best-in-class support from dedicated teams on the ground.

The store was officially inaugurated by Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer in the presence of the Honourable Shakeel Mohamed, Minister of Housing and Lands; Saeed Mohamed Saeed Baomran, Acting Head of Mission, Embassy of the United Arab Emirates, along with other distinguished guests, trade partners, and media representatives. Also present were members of Emirates’ senior leadership and management team including Nabil Sultan, Executive Vice President Passenger Sales and Country Management; Essa Sulaiman Ahmad, Senior Vice President Commercial Operations (West Asia & Indian Ocean); Sheikh Majid Al Mualla, Divisional Senior Vice President International Affairs and Oomar Ramtoola, Manager – Indian Ocean Islands.

At the official opening of the travel store, Adnan Kazim said: “We have been operating in Mauritius for 23 years, and launching our travel store demonstrates our commitment to growing our presence on the island nation. Here, our customers can discover and enjoy the convenience of our innovative products and digital services. Our staff is trained to offer personalised service, enhancing the customer experience at every stage. This store will enable Mauritian travelers to experience the essence of Emirates before they even begin their journey.”

The Emirates Travel Store provides customers with the opportunity to explore the latest inflight products available on its aircraft, as well as various destinations within the airline’s network. Trained staff are on hand to offer personalised assistance, helping customers effortlessly plan their trips, book tickets, and manage their travel preferences as well as answering general inquiries related to Emirates and the Skywards loyalty program.

In addition, the store features self-service kiosks and a selfie mirror that allows customers to take pictures against backdrops of popular Emirates destinations. It also offers a curated selection of exclusive Emirates-branded merchandise and travel accessories, making it a comprehensive destination for travelers seeking both inspiration and convenience.

MTPA partnership anchors commitment to tourism growth

Emirates’ executives visit to Mauritius also saw the airline and Mauritius Tourism Promotion Authority (MTPA) renewing their long-standing partnership to continue developing the island’s thriving tourism industry. Building on 13 years of commitment the airline and MPTA have signed a new MoU to continue their mission of promoting the Indian Ocean destination to key audiences globally.

The MoU was signed by Essa Sulaiman Ahmad, Emirates’ Senior Vice President, Commercial West Asia & Indian Ocean, and Claire Le Lay, Chairperson of the MTPA. Presiding over the signing ceremony was the Honourable Shakeel Mohamed, Minister of Housing and Lands.

Emirates and MTPA have been collaborating on joint initiatives to showcase the appeal of Mauritius to stakeholders in key markets, since 2012. By engaging its extensive network of travel agents and tour operators to promote the destination’s unique adventure offerings to key audiences in France, the UK, South Africa, Germany, and more, Emirates has played a significant role in contributing to the island nation’s tourist arrivals, which exceeded 1.3 million in 2024. The two parties’ joint efforts have included the development of tailor-made packages including excursions, attractions and accommodation to suit a range of budgets.

Essa Sulaiman Ahmad, Emirates’ Senior Vice President, Commercial West Asia & Indian Ocean said: “Since 2002, Emirates has been proudly serving Mauritius with our award-winning services and premium offerings which appeal to a global audience. By drawing on our extensive network of travel partners, we continue to succeed in bringing holidaymakers to Mauritius to enjoy what the island has to offer. Our double daily A380 services have been a major contributor to the growth of the country’s tourism industry and lifeblood of the local community.”

The Minister of Tourism, Richard Duval added: “We are delighted to renew and further strengthen our valued partnership with Emirates – a relationship that has played a pivotal role in positioning Mauritius as a world-class tourism destination.  Over the years, this collaboration has helped increase our connectivity in key markets and contributed directly to the growth of tourist arrivals.

“This renewed Memorandum of Understanding is a testament to our shared vision of sustainable tourism development and our continued commitment to showcasing the rich cultural, natural and experiential offerings of Mauritius to a global audience.”

“I would like to express my gratitude to Emirates for their continuous support.  I have no doubt that we will continue to work hard together hand-in-hand to ensure that Mauritius remains a top-of-mind destination for travellers worldwide.”

Claire Le Lay, Chairperson of the MTPA said: “The MTPA is delighted to renew this strategic partnership, which highlights Emirates’ commitment to supporting our efforts in promoting Mauritius as a premier tourism destination. Emirates’ unparalleled connectivity through Dubai has opened new horizons for us, enabling strong growth from markets such as the Middle East, Europe, and beyond. We are confident that this collaboration will continue to play a vital role in our tourism development.”

To celebrate Mauritius’ 57th Independence Day, Emirates operated an A380 flight with an all-Mauritian crew, symbolising the opportunities its people have embraced on the global stage and the importance of the nation to the airline’s network and operations.  The airline currently provides two direct daily flights to Mauritius, both operated by its flagship A380 aircraft.

 

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Al Habtoor Palace Dubai Recognized by Preferred Hotels & Resorts with 2025 Preferred Awards of Excellence

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Preferred Hotels & Resorts  has announced its 2025 Preferred Awards of Excellence with Al Habtoor Palace among 11 winning hotels. Presented by the brand’s CEO Lindsey Ueberroth and President Michelle Woodley at the annual Preferred Global Conference in Singapore on 15 May 2025, Al Habtoor Palace was awarded with 2025 Preferred Awards of Excellence.

“It is with great pleasure that I extend my warmest congratulations to Al Habtoor Palace Dubai on being named Hotel of the Year – India, Middle East, and Africa. As one of the newest members of the Legend Collection, Al Habtoor Palace Dubai has embraced our partnership with pride and enthusiasm. This esteemed award serves as a distinguished recognition of Al Habtoor Palace Dubai’s unwavering commitment to excellence and exceptional hospitality.” Saurabh Rai, Executive Vice President of South Asia, Middle East, Africa and Australasia, Preferred Hotels & Resorts.

The Preferred Awards of Excellence recognize member hotels that epitomize excellence within the brand’s global portfolio of over 600 hotels, resorts, and residences, and inspire the global travel community to pursue #ThePreferredLife. To qualify for nomination, hotels were required to rank among the top in their region as part of the Preferred Hotels & Resorts Integrated Quality Assurance program, which includes third party on-site inspections and real-time guest feedback from the world’s top consumer review sites.

“We are truly honored to receive the 2025 Preferred Award of Excellence. This recognition is a testament to the dedication and passion of our entire team, who continuously go above and beyond to create memorable experiences for our guests. Being named Hotel of the Year for the India, Middle East, and Africa region is not only a proud moment for Al Habtoor Palace, but also reinforces our unwavering commitment to delivering excellence at every touchpoint.” Said  Stefan Radstrom, General Manager of Al Habtoor City Hotel Collection.

Al Habtoor Palace is home to some of the most exclusive experiences in the UAE, including an award-winning steakhouse, serene spa, and one of the largest suites in Dubai—the 913 square-metre Sir Winston Churchill Suite. The hotel’s signature suites offer an elevated sense of grandeur, with expansive layouts, elegant furnishings, and bespoke touches that reflect timeless sophistication. Every element of the guest experience is enhanced by our hallmark 24/7 butler service, delivering impeccable, discreet care tailored to each individual. From seamless arrivals to thoughtfully curated in-room moments and personalised dining experiences, the unmatched service at Al Habtoor Palace is defined by attention to detail and a deep commitment to excellence. Guests are enveloped in a world where luxury is intuitive, refined, and effortlessly delivered at every turn.

 

 

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IWTA interviews Nikkie Randhawa-Singh on Women’s Leadership, Global Growth & Finding Balance in Every Chapter

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IWTA with Natcha Charoenwai: Nikkie Randhawa-Singh on Women’s Leadership, Global Growth & Finding Balance in Every Chapter

 

 

 

 

 

 

If you know of any female leaders or up and coming superstars in the Travel and Hospitality industry you would like to hear their story, please visit our page and complete a nomination form!

 

NOMINATE SOMEONE

 

NOMINATE YOURSELF

 

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Marriott celebrates the opening of ‘Khao Lak Marriott Beach Resort & Spa’ with official event

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Marriott Hotels, the flagship brand of Marriott Bonvoy’s extraordinary portfolio, announces the successful opening celebration of Khao Lak Marriott Beach Resort & Spa. The spectacular event marked Marriott Hotels’ debut in one of Thailand’s most pristine beachfront destinations.

Magic of Khao Lak

The third Marriott Hotels property in Southern Thailand has made a sensational impact since its official opening in December 2024, capturing significant attention from travelers and the global tourism industry alike.

“Southern Thailand continues to captivate travellers with its enchanting blend of natural beauty, local culture and wonderful hospitality,” said Brad Edman, Market Vice President – Thailand, Cambodia & Myanmar, Marriott International. “We are proud to establish our third Marriott Hotels location in Southern Thailand, creating new opportunities for families, couples, and groups to experience the magic of Khao Lak.”

Khao Lak Marriott Beach Resort & Spa is a stylish low-rise retreat designed by renowned firm P49 Design, blending modern elegance with coastal heritage and maritime inspiration. Set along the serene Bang-Lut Beach on Thailand’s southwest coast, just 90 minutes from Phuket International Airport, the resort offers panoramic ocean views, spectacular sunsets, and interiors inspired by the rich cultural textures of Takuapa.

At the heart of the resort is the Greatroom—Marriott’s contemporary reimagining of the traditional lobby. With warm tones, artisanal décor, and locally-inspired drink, it serves as a welcoming social hub that flows effortlessly from day to night, inviting guests to relax, connect, and feel at home.

Second from left: Brad Edman (Market Vice President, Marriott International Thailand, Cambodia, Myanmar); Second from right: Debdyuti Dasgupta (General Manager, Khao Lak Marriott Beach Resort & Spa),Right: Krisada Kanchanalai (Owner of Khao Lak MarriottBeach Resort & Spa and Managing Director of Chanalai Group)

Modern comfort and southern Thai details

The resort features 283 thoughtfully designed rooms, suites, and villas (ranging from 50–124 sqm), many with private balconies and direct pool access. Spacious family suites and romantic pool villas provide the perfect setting for both vacations and honeymoons.

Embracing Marriott Hotels’ promise of “Wonderful Hospitality, Always,” the resort is recognized for its genuine, attentive service and dedication to creating meaningful guest experiences. Thoughtfully designed with modern comfort and southern Thai details, it invites every guest to connect with the natural beauty and cultural heritage of Khao Lak.

Guests can indulge in specially curated experiences—from exceptional dining using fresh, local ingredients at Goji Kitchen + Bar, Thai Curry Sala, Panasia, Lido, and Thai Baking Company, to private beachfront dinners, wellness treatments at Quan Spa inspired by traditional Thai healing, and guided excursions to nearby attractions, including diving at the Similan and Surin Islands or trekking in Khao Lak–Lam Ru National Park.

Whether relaxing by the pool, enjoying beachfront yoga, exploring local culture, or watching the kids at the water playground and club, guests of all ages can find their rhythm here. The 24/7 fitness center keeps wellness in focus.

For business and social gatherings, the resort features the 531-sqm Andaman Grand Ballroom with built-in 346” LED screen, adaptable 4 Similan meeting rooms, lush garden lawn, and a beachfront lawn for unforgettable weddings and events.

Khao Lak’s gateway to authentic experience

At Khao Lak Marriott Beach Resort & Spa, guests don’t just stay—they feel truly enriched and fulfilled in the place where nature, culture, and heartfelt service come together in harmony.

“We were delighted to welcome our distinguished guests to celebrate the successful opening of our spectacular beachfront resort,” said Debdyuti (Dev) Dasgupta, General Manager“This celebration introduced guests to the distinctive hospitality and elevated experiences that define Khao Lak Marriott Beach Resort & Spa as the Khao Lak’s gateway to authentic experience.”

The celebration unfolded in the resort’s state-of-art Andaman Ballroom, where esteemed guests gathered for a memorable evening. The venue was beautifully adorned to reflect the resort’s distinctive Southern Thai-inspired elegance, while a thoughtfully curated set menu showcased the richness of local Thai flavors alongside international culinary artistry. Guests were treated to pairing beverages and gourmet delights in an ambiance of warmth and sophistication.

Photo exhibition: Where Stillness Speaks’

A highlight of the event was the unveiling of “Where Stillness Speaks,” an exclusive photo exhibition by renowned Leica Thailand M Ambassador, Chut Janthachotibutr. Presented in collaboration with Khao Lak Marriott Beach Resort & Spa, the exhibition invites guests on a visual and emotional journey into the quiet beauty and cultural richness of Khao Lak — the very essence that inspired the resort’s design narrative.

Through his lens, Chut masterfully captures the interplay of light, silence, and natural textures, evoking a serene harmony between nature, architecture, and local heritage. “Khao Lak doesn’t speak loudly,” he reflects. “It invites you in — gently, through stillness.”

The exhibition will be on display at Khao Lak Marriott Beach Resort & Spa until 31 May 2025. In the spirit of giving back, proceeds from photo sales will be donated to Baan Tarn Namjai, supporting the local community as part of the resort’s ongoing CSR commitment.

The resort participates in Marriott Bonvoy, allowing members to earn and redeem points during their stay and enjoy personalized services through the Marriott Bonvoy app.

 

The post Marriott celebrates the opening of ‘Khao Lak Marriott Beach Resort & Spa’ with official event appeared first on Travel Daily Media.

Source: traveldailymedia

‘Riviera Travel’ showcases Sri Lanka to 30 Top Travel Agents

The post ‘Riviera Travel’ showcases Sri Lanka to 30 Top Travel Agents appeared first on TD (Travel Daily Media) Travel Daily Media.

Riviera Travel has just returned from its largest-ever fam trip, offering 30 top-performing travel agents the opportunity to experience the magic of Sri Lanka first-hand.

Hosted by Claire Hills, Alex Davies, and Belle Whitehurst of Riviera Travel, the 11-day educational journey was awarded to agents who were among the first to complete Riviera Explorer the company’s new e-learning platform launched in October 2024 following a £350,000 investment. The agents selected also demonstrated strong engagement with the Riviera brand and a clear passion for selling Riviera cruises and tours.

The Riviera Travel mega fam trip to Sri Lanka was attended by representatives from a wide range of travel agencies and consultancies, including:

  • Mark Donaldson from Your Coop Travel Solihull
  • Mandy Phillips from Miles Morgan Travel
  • Isabella Whitehurst-Cully from Riviera Travel
  • Karen Allan from Althams Travel Services – Accrington
  • Isabella Chitty from Baldwins Travel Lewes
  • Scott Harrison from Brunlea Travel
  • Lucy Avery from Hays Travel Barnard Castle
  • Kerry Lowe from Silver Travel Advisor
  • Claire Hills from Riviera Travel
  • Sian Elder from Fred Olsen Travel Eastbourne
  • Alexander Davies from Riviera Travel
  • Mark Ferrier from Barrhead Travel Clydebank
  • Libby Poole from Once in a Lifetime Holidays
  • Ruth Harper from Travel Counsellors
  • Mary Barnes from Travel by Hannah
  • Claire Wheeler from Barrhead Travel
  • Glenn Michael Wright from Millington Travel Rugby
  • Heidi Frith from InteleTravel
  • Clare Masterson from Premier Travel Sudbury
  • Mollie Robinson from Miles Morgan Travel
  • Carol O’Neill from Not Just Travel
  • Wendy Morrison from Unwind Away (a franchisee of Explorer Travel)
  • Geraldine Sproston from Hays Travel (Personal Travel Consultant)
  • Julie Bennett from Brilliant Travel
  • Holly Underwood from Lincolnshire Co-op Travel Grantham
  • Dan Hammond from GoCruise & Travel
  • Hannah Blackmore from Cruise365/Bucket List Travel
  • Darren Morrison from Travel Counsellors
  • Jane Watson from Hays Travel Chester-le-Street
  • Chloe Watts from Hays Travel – Gosport
  • Lindsay Taylor from Hays Travel, Broadstone

The trip was designed to mirror Riviera’s signature Sri Lanka itinerary, allowing participants to fully experience the product they sell, with no outside sponsorship, ensuring a true Riviera experience from start to finish.

Highlights of the trip included visits to four UNESCO World Heritage Sites: the Golden Temple of Dambulla, the sacred city of Kandy, Sigiriya Rock Fortress, and the historic Galle Fort. Agents explored Kandy in depth, including the famed Temple of the Tooth and a guided tour of the stunning Royal Botanical Gardens. The itinerary also allowed time to relax with two days on Sri Lanka’s pristine tropical beaches.

Participants visited the Elephant Transit Home, where orphaned elephants are cared for before being released back into the wild, and embarked on an exhilarating 4×4 safari in Yala National Park, renowned for its leopards, elephants, and rich biodiversity. A guided tour through the tea-growing regions of Nuwara Eliya included a traditional Ceylon tea tasting, while a climb of the 5th-century Sigiriya Rock offered breathtaking views and a look into the ancient Royal Palace and Citadel. Throughout the journey, scenic drives revealed Sri Lanka’s natural beauty, from verdant tea estates and shimmering rice paddies to lush spice plantations and swaying coconut groves.

Though slightly condensed from the full Riviera itinerary, the 11-day trip included exclusive experiences to reward the agents’ achievements while capturing a real taste of Riviera’s Sri Lankan trip.

Claire Hills, Head of Trade Partnerships at Riviera Travel, commented:“This fam trip was about more than showcasing a destination – it was about celebrating the agents who’ve shown outstanding commitment to understanding and championing our brand. We wanted them to truly experience the Riviera difference, and Sri Lanka was the perfect backdrop for that.”

Feedback from agents who attend the trip is shared below:

Heidi Frith, Independent Travel Agent said: “As a solo traveller myself, I can wholeheartedly say – just GO! I recently experienced the Sri Lanka for Solo Travellers tour and absolutely loved it. It’s truly designed with solo travellers in mind. Not confident about getting to the airport? No problem – book the concierge door-to-door pick-up and travel stress-free.

Worried about the airport or long-haul flight? Don’t be! A friendly Riviera rep meets you at the airport, and you’ll start connecting with fellow travellers straight away.

Nervous about meeting people? Honestly, there’s no need. The Tour Manager does a brilliant job of helping everyone mingle, and with such a great mix of people, you’re bound to find like-minded friends.Whether you’re into history, culture, wildlife, or adventure – you’ll find your tribe on this trip!”

Hannah Blackmore from Cruise365 said: ‘Sri Lanka was without a doubt one of the best countries I have ever visited (if not the best!) This experience however, wouldn’t have been the same if I wasn’t on a tour with Riviera. On a tour with Riviera every detail is thoughtfully arranged, from comfortable transport and hand picked accommodations to expert tour managers and well paced itineraries. There was so many highlights of the trip, however if I did have to choose one it definitely had to be Yala National Park! This day was simply life changing, and was one of the best days of my life. With a Riviera tour, you get so much included in such a short space of time, and you are truly immersed into the destination.  Each day was filled with vibrancy and excitement, and the tour was ran to perfection by the local tour guide and our tour manager. This experience has made the decision even easier to choose Riviera as one of our preferred operators as it gave a true insight to how amazing their product truly is. This tour completely exceeded all my expectations of Sri Lanka, but this is more a testament to Riviera Travel who have curated the perfect itinerary which is suitable for any traveller.’ 

Karen, Altham Travel said: “I would like to thank you all again for the amazing opportunity! I really did had the best time and I can’t wait for our clients to experience a tour or cruise with you soon!

Ruth Harper – Travel Counsellors said: “The whole tour was amazing and so well organised, but to have experienced a tour for the first time and see how well organised it was with luggage, will definitely help me to sell Riviera to my clients. It will really help me address any concerns they might have about moving from one hotel to another. The tour would definitely help me to sell Riviera tours to solo travellers as that’s how we experienced Sri Lanka, by having our own rooms.”

Mary Barnes, Travel by Hannah said: “Before the trip, Sri Lanka wasn’t somewhere I knew a lot about, and it really exceeded any of my expectations. The group was amazing, as well as you guys from Riviera, and it will be a trip I will never forget. Every customer that comes into the shop now, I’m trying to promote Sri Lanka to, as I feel like it’s a destination that people don’t really think of them are aware of how much there is to do and see there.  It’s so difficult to pick a favourite part of the trip, but I think it would have the be the afternoon safari and seeing the 3 leopards interacting. Having not seen any leopards in the morning, I was really thinking we wouldn’t see any, so this was just incredible to see. I also really liked how much the tour had plenty of free time built around all of the activities. It was the perfect mixture of exploring and chilling, in my opinion.” 

“Sri Lanka was my first visit to Asia, and while I initially felt apprehensive about immersing myself in a new and unfamiliar culture, traveling with Riviera completely transformed the experience into one that was both enjoyable and unforgettable. I felt safe and well cared for throughout the journey. Our tour manager’s extensive experience and in-depth knowledge provided great reassurance, while our local guide was exceptional—offering valuable insights into Sri Lanka’s rich history and heritage.

 The tour itself was thoughtfully curated, striking a perfect balance between cultural exploration and relaxation.

 Based on my experience, I would confidently recommend and sell a Riviera escorted tour to my clients without hesitation” 

 

The post ‘Riviera Travel’ showcases Sri Lanka to 30 Top Travel Agents appeared first on Travel Daily Media.

Source: traveldailymedia