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KrisFlyer is the newest partner for Wyndham Rewards

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Leading hotel loyalty programme Wyndham Rewards announced the addition of Singapore Airlines Group’s lifestyle rewards programme KrisFlyer to its roster of point transfer partners.

According to Wyndham Hotels & Resorts vice-president for marketing and commercial performance Eyvonne Lim: “Today’s travellers want more than points: they want a global rewards currency that gives them the freedom to travel where, when and how they choose. As Wyndham expands with new hotels around the world, it’s essential we do the same with Wyndham Rewards. Our partnership with KrisFlyer, now one of more than a dozen point transfer partners, is yet one more way for members to turn their everyday hotel stays into flights, upgrades, and experiences on their own terms.”

This new partnership gives nearly 120 million enrolled members new ways to unlock added value from their membership.

Earlier this year, the programme also introduced Wyndham Rewards Experiences, a new experiential platform allowing members to turn their points into extraordinary moments, like VIP access to the sold-out Vans Warped Tour, via dynamic auctions as well as fixed-point rewards. 

What the partnership entails

Under the partnership, Wyndham Rewards members can now choose to earn KrisFlyer miles on qualified hotel stays in lieu of Wyndham Rewards points or convert existing points into KrisFlyer miles, starting from 6,000 points for 1,200 miles. 

Once converted, miles can be used toward flights, cabin upgrades, and more.

Consistently celebrated for both its simplicity and generosity, Wyndham Rewards continues to stand out in a crowded loyalty landscape by keeping things refreshingly straightforward. 

Members earn a minimum 1,000 points with every qualified stay, while three simple free night redemption tiers, starting at just 7,500 points per night, help ensure rewards aren’t only easy to earn, but easy to use.

What’s more, the programme offers that fastest path to elevated status, kicking in after just five nights of stays, and continues to add new partners and program features, making membership even more rewarding. 

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Explora Journeys heads to Asia for its 2027-2028 Journeys Collection

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MSC Group’s luxury lifestyle sea travel brand Explora Journeys has revealed its highly anticipated 2027–2028 Journeys Collection.

These itineraries are a bold and expansive portfolio of experiences across five continents. 

At the heart of this collection is a momentous milestone: the brand’s inaugural Journeys through Asia, opening a new chapter of discovery for discerning travelers. 

This season also welcomes the debut of EXPLORA V, the fifth ship in the fleet, which will begin her Journey in the quiet season, taking in the beauty of the Mediterranean before continuing east to the Red Sea and Arabian Peninsula.

The new Journeys Collection is an invitation to discover the world with renewed perspective: from the stillness of temple gardens to the golden hush of the Mediterranean’s quiet season and the lush beauty of the Caribbean and the Amazon. 

With the brand’s first Journeys in Asia, the upcoming season reflects Explora Journeys’ continued evolution of the Ocean State of Mind. 

This central ethos, a spirit of mindful exploration, celebrates the beauty of the unexpected and the joy of deep, unhurried connection.

A hundred amazing Journeys

Sailing from September 2027 to May 2028, the Collection includes close to 100 Journeys visiting 59 countries and nearly 200 destinations. 

With deeper regional immersion, seamless cultural discovery and extensive overnight stays, the 2027–2028 season reaffirms Explora Journeys’ vision of transforming luxury ocean travel into a more purposeful, enriching experience.

According to Explora Journeys president Anna Nash: “The introduction of Asia is a landmark moment for our brand and for our guests. It reflects not only our ambition to continually expand our horizons but also our deep respect for the cultural richness and natural beauty of this remarkable region. Alongside the launch of EXPLORA V, this collection marks a new era: one that invites travellers to slow down, look deeper and connect more meaningfully with new parts of the world around them.

Of all these itineraries, Asia is set to take centre stage as the EXPLORA III embarks on the brand’s first-ever Journeys through the region. 

Over the course of 28 immersive Journeys, the ship will visit 47 destinations across Japan, South Korea, China, Vietnam, Thailand, Cambodia, Malaysia, Indonesia and Singapore, each one a maiden call. 

These Journeys have been meticulously crafted to showcase the profound diversity and layered heritage of Asia, from its luminous cities to its spiritual heartlands and coastal sanctuaries.

With overnight stays in Tokyo, Osaka, Hong Kong, Shanghai, Naha (Japan), Ha Long Bay (Vietnam), Ho Chi Minh City and Bali, guests will have the time and space to engage with local life in greater depth. 

From autumn’s blaze of maple and ginkgo trees in Kyoto to spring’s ethereal cherry blossoms in Shimizu and Nagoya in Japan, the Journeys align with Asia’s most evocative seasons. 

The itineraries will also coincide with major cultural events including Chinese Golden Week in Shanghai and Chinese New Year celebrations onboard in January 2028, a time marked by themed entertainment and traditional festivities.

Ancient shrines, neon-lit skylines, hidden harbours and timeless street food scenes all converge in a region where past and future continue to coexist in vivid harmony. 

Guests can explore serene temples in Japan’s tropical Miyako Islands, wander the volcanic landscapes of Jeju or dive into the vibrant food halls of Singapore, all from the comfort and elegance of EXPLORA III.

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Source: traveldailymedia

Authenticity, localisation, and consistency key for brand recognition – JLL’s Pierre Marechal

The post Authenticity, localisation, and consistency key for brand recognition – JLL’s Pierre Marechal appeared first on TD (Travel Daily Media) Travel Daily Media.

He emphasises that with the right strategic alignment, Indonesia is poised to become a major hospitality hub in the region.

Indonesia’s hospitality sector is being fuelled by strong domestic demand, resilient investors’ interest, and a shift towards sustainability and technology, making it increasingly dynamic and competitive.

Offering his invaluable insight is Pierre Marechal, Vice President, Advisory & Asset Management of JLL’s Hotels & Hospitality Group. In his role, he focuses on asset management and operator selection across the Asia Pacific region, whilst also providing expertise in revenue management, distribution, and sales and marketing to JLL’s regional teams.

With over 20 years of experience, Marechal has established a strong record of driving financial performance, enhancing market share, and implementing process improvements for hotels and resorts across the Asia Pacific, Indian Ocean, Europe, and the Middle East. His career spans a diverse portfolio, from budget properties to luxury resorts, as well as divisional and regional operator offices, giving him a comprehensive understanding of global hospitality operations.

As a judge at the TDM Travel Trade Excellence Awards 2025 – Indonesia, Marechal discussed the opportunities and challenges ahead, offering a clear perspective on how Indonesia can strengthen its position as one of the most resilient and competitive hospitality markets in Asia Pacific.

In your extensive experience in the Asia Pacific region, what key trends do you see shaping Indonesia’s travel and hospitality sector today, and what implications do they have for the industry’s growth?

Indonesia is undergoing a hospitality renaissance, driven by infrastructure development, domestic travel growth, and sustained domestic and foreign investors’ interest. There’s a noticeable shift towards lifestyle-driven properties and sustainable tourism offerings, particularly in secondary cities and emerging resort destinations. The rise of digital booking platforms and experiential travel also reflects a changing guest demographic. These trends point to a more diversified and resilient sector, where operators and investors who adapt quickly will capture long-term growth. With the right strategic alignment, Indonesia is poised to become a major hospitality hub in the region.

In what ways do asset management, revenue management, and distribution strategies enhance competitiveness in Indonesia’s hospitality market?

Effective asset management ensures that each property operates at its full potential whilst protecting long-term value. Revenue and distribution strategies are the levers that directly impact topline performance, especially in a price-sensitive market like Indonesia. By using data to optimise pricing and segmentation, and aligning distribution channels to reach both domestic and international guests, hotels can gain a competitive edge. At JLL, I’ve seen first-hand how well-calibrated commercial strategies elevate asset returns, particularly when tailored to local market dynamics. Success lies in combining operational discipline with creative revenue generation.

How can companies leverage technology and digital solutions to transform guest experience and operational efficiency?

Technology is no longer optional—it’s integral to both guest satisfaction and operational excellence. Digital check-in, smart room features, and AI-powered personalisation elevate the guest experience whilst reducing operational bottlenecks. On the back end, advanced analytics and automated reporting tools free up teams to focus on strategic decisions. My experience at Marriott, leading data innovation projects, demonstrated how digital transformation can drive not only efficiency but also culture change. The key is thoughtful integration that empowers staff and delights guests.

What strategies have you seen successfully drive market share and brand recognition for companies in the hospitality sector in emerging markets such as Indonesia?

Authenticity, localisation, and consistency are critical. Brands that connect with local culture whilst delivering a globally recognisable standard tend to stand out. Strategic partnerships with influencers, digital content creators, and OTAs also help reach younger travellers. I observed that well-executed loyalty programmes and direct booking incentives can significantly shift share. In a competitive market like Indonesia, innovation must go hand-in-hand with service delivery.

Looking ahead, how do you foresee Indonesia’s travel and hospitality industry evolving in the coming years?

Indonesia’s growth trajectory remains strong, fueled by rising middle-class travel, government tourism initiatives, and investment in transport infrastructure. We’ll see more branded properties in untapped regions and a focus on sustainability practices, especially in eco-tourism zones. Technology will continue to disrupt traditional models, whilst talent development will become increasingly critical. I believe the industry will evolve into a more segmented and sophisticated landscape, requiring a clear value proposition from every player. The winners will be those who balance innovation with cultural and environmental stewardship.

As a judge for the TDM Travel Trade Excellence Awards 2025 – Indonesia, what key criteria will you be using when evaluating the nominees?

I’ll be looking for a balance of innovation, execution, and impact. Strong nominees will demonstrate how their initiatives have meaningfully advanced business goals, guest satisfaction, or sustainability outcomes. I’m also keen to see evidence of adaptability—how organisations have navigated challenges and transformed through insight-led decision-making. Above all, I value authenticity and a commitment to elevating the Indonesian hospitality landscape. It’s not just about performance; it’s about contribution to long-term progress.

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Source: traveldailymedia

Tourism Solutions International’s Eric Levy shares how Thailand remains a global tourism powerhouse

The post Tourism Solutions International’s Eric Levy shares how Thailand remains a global tourism powerhouse appeared first on TD (Travel Daily Media) Travel Daily Media.

He highlights its enduring appeal, future opportunities, and the qualities driving the industry’s long-term success globally.

Travel and tourism remain the vital drivers of economic growth and cultural exchange, with Thailand standing as one of the world’s most dynamic destinations. As the industry evolves, its continued success depends on adapting to shifting traveller expectations whilst preserving the unique qualities that set it apart.

Eric Levy, Managing Director of Tourism Solutions International and a leading expert in the Asian hospitality industry, shared his insights. His career spans senior leadership roles in hotel investment, advisory, and brokerage, establishing him as a respected figure in the global hospitality sector.

He was a founding partner of Octagon Capital Partners from 2002 to 2005. He later served as Executive Vice President of Colony Capital Asia Pacific, where he led hotel investment efforts across the region. Previously, he was a Senior Partner with Horwath Asia Pacific and the Founder and President of Horwath Hotel Partners, which provided brokerage services to Asian hotel owners.

In an interview with Travel Daily Media, Levy offered his perspectives on Thailand’s strengths, emerging opportunities, and the key factors that will define its continued leadership in global tourism.

A global tourism leader

When asked about Thailand’s position in today’s travel market, Levy said it remains a leader in tourism not only in Asia but globally. He attributed this to its unique combination of exotic and approachable culture, friendliness, affordable destinations, warm climate, and outstanding cuisine.

“In addition to Thai cuisine being so good, Bangkok is a mecca for foodies to come and experience its offerings, from Thai street food to Michelin quality restaurants that are a bargain when compared to global pricing,” he remarked.

He also highlighted the diversity of its tourism offerings, from urban to remote resorts, complemented by well-developed medical tourism. Unlike other markets such as Indonesia, he noted, “the tourism in Thailand has been well distributed geographically with multiple arrival destinations.”

Reflecting on hotel investment trends, Levy said that “the luxury market in Bangkok had finally been able to ramp up rates to global levels befitting a major destination.” He also described the branded residential market as Asia’s most developed, with significant room for growth.

Levy pointed out innovative approaches that companies can implement to elevate the quality and uniqueness of their tourism offerings in Thailand. “Thailand has historically been a leader in tourism innovation from refinement of villa hotels, pool villas, and tented accommodation,” he noted. He stressed that industry leaders must have a DNA for innovation, and keeping this spirit alive is critical for the industry to continue leading rather than following.

He also paid tribute to influential figures who had shaped the sector, including Thai leaders Thanpuying Chanut Piyaoui and Chanin Donavanik from Dusit Thani, the Chirathivat family from Central Group, William Heinecke of Minor International PCL, and influential foreigners such as Ho Kwon Ping, Adrian Zecha, and Kurt Wachtveitl, who has been the renowned General Manager of Mandarin Oriental Bangkok for 41 years. Ensuring a pipeline of future leaders, he said, was vital for continued success.

To stay competitive amidst shifting consumer expectations and regional competition, Levy advised Thai travel and hospitality businesses to focus on value and experience, targeting emerging demographics such as global nomads, seniors, and Asia’s affluent travellers. Sustainability and wellness programmes are stressed to be essential pillars of competitiveness.

“Move beyond mass tourism to offer high-quality, personalised, and authentic Thai experiences,” he added.

Looking to the future, Levy detailed the factors that will shape the long-term success of Thailand’s travel and hospitality industry. He emphasised adaptability in proactively addressing climate change, shifting traveller demographics, economic fluctuations, and increased competition and innovation. He also highlighted the importance of infrastructure investment, policy innovation such as digital nomad visas, and supporting new travel experiences.

For Thailand to retain its global standing, Levy believed it must retain a leader in sustainable tourism, maintain its reputation as a safe, high-quality destination, and continue diversifying its offerings. “Keep the golden goose from becoming tarnished,” he emphasised.

Recognising industry leadership

As an esteemed judge at the TDM Travel Trade Excellence Awards 2025 – Thailand, Levy explained that he would be looking for nominees who embodied being “truly Thai,” whilst demonstrating consistency, leadership, excellence, and sustainability. Importantly, he stressed the development of future leaders as a key measure of long-term industry success.

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Source: traveldailymedia

Sasha Tyas takes helm at Anantara Kihavah Maldives Villas

The post Sasha Tyas takes helm at Anantara Kihavah Maldives Villas appeared first on TD (Travel Daily Media) Travel Daily Media.

Global hospitality firm Minor Hotels announced that industry veteran Sasha Tyas is the new general manager at the award-winning Anantara Kihavah Maldives Villas. 

Group chief executive Dillip Rajakarier said of the new general manager:“Sasha’s extensive luxury hospitality experience and familiarity with the Indian Ocean makes her an ideal leader for Anantara Kihavah. Her distinctive blend of operational insight and creative vision will further enhance the resort’s reputation for immersive luxury and personalised service in one of the world’s most exceptional destinations.”

Meet Sasha Tyas

With over 25 years of international experience in luxury hospitality, Tyas brings a wealth of cultural understanding, operational excellence, and a passion for delivering exceptional guest experiences. 

Born in England and raised in France, she is fluent in four languages: English, French, German, and Portuguese. 

Her distinguished career spans leadership roles across Portugal, Brazil, the Caribbean, the Seychelles, and the Maldives, including recent tenures at Cap Juluca, a Belmond Hotel in Anguilla; Mango House Seychelles, under Hilton’s LXR Hotels & Resorts; and Constance Moofushi, Maldives. 

Most recently, she served as general manager onboard the 224-suite Ilma ultra-luxury yacht from The Ritz-Carlton Yacht Collection, renowned for its personalised service and elevated luxury, sailing across European and Caribbean waters. 

Throughout her career, Tyas has consistently broken new ground, often serving as the first female general manager at several luxury properties across the globe. 

Passionate about uplifting women in hospitality, she actively fosters environments where female talent can thrive, encouraging open dialogue, continuous learning, and bold ambition.

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Source: traveldailymedia

Air Macau joins AirAsia MOVE network

The post Air Macau joins AirAsia MOVE network appeared first on TD (Travel Daily Media) Travel Daily Media.

Online travel platform AirAsia MOVE recently inked a partnership with Air Macau, making the airline the newest direct partner in its network. 

This partnership not only opens up more travel options across vibrant destinations in Macau, Greater China, and Asia, but also supports Macau’s tourism goal of attracting 39 million visitors in 2025.

According to MOVE chief executive Nadia Omer, Chief Executive Officer of MOVE: “Macau is a destination that truly offers unforgettable experiences with its mix of culture, gastronomy, entertainment, and heritage. Having Air Macau on the MOVE platform as a direct airline partner enables us to offer travellers not just convenience, but the chance to explore this incredible city at the best value. We are excited to make Macau more accessible to our users while contributing to the city’s tourism goals.”

For his part, Air Macau’s general manager in Kuala Lumpur Howard Zhu said: “We are delighted to partner with MOVE to connect more travellers from Malaysia and ASEAN, as well as beyond to Macau, while making it easier than ever for visitors to plan their trip all in one app.” 

Exciting perks

To mark this exciting collaboration, MOVE users can enjoy the perks of flying in Air Macau from Kuala Lumpur to Macau through the AirAsia MOVE app booking as low as RM470. 

Promotional fares are available for booking on the MOVE app from now until Friday, 12th September, for the travel period between 1st September 2025 and 7th February 2026.

Plus, travellers can keep their Air Macau boarding pass to enjoy amazing privileges and benefits whilst travelling in Macau! 

They may present it within seven days of arrival to enjoy privileges in Macau, from dining discounts, shopping vouchers, and other special treats at resorts, to special deals on activities at SKYPARK Macau Tower.

One in an expanding network

Aside from Air Macau, MOVE also has direct partnerships with over 70 other notable global carriers such as Royal Brunei Airlines, Air Mauritius, Etihad and more. 

Aside from that, it also has a selection of about 700 other airlines through its authorised suppliers on its platform. 

MOVE users can also conveniently choose from over a million hotels across the globe to complete their travel plans, along with first and last-mile connectivity through airport transfers, and other ancillary travel products such as online duty-free shopping, travel insurance and more. 

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Ponant Explorations Group expands offerings with the debut of Ponant Yachting

The post Ponant Explorations Group expands offerings with the debut of Ponant Yachting appeared first on TD (Travel Daily Media) Travel Daily Media.

PONANT EXPLORATIONS GROUP now offers an exceptional experience for yachting enthusiasts the world over with the launch of its newest brand: Ponant Yachting.

Ponant Yachting showcases the Group’s expertise in crafting ultra-intimate experiences, combining sailing, sophistication and bespoke service. 

The luxury cruise firm added that, aside from the introduction of a new brand, it is also expanding its existing fleet through its new catamaran: the Spirit of Ponant II. 

Built by Lagoon, the world leader in sailing catamarans, the vessel will join the fleet in late 2026; the vessel will be based in French Polynesia.

Ponent Explorations Group chief executive Hervé Gastinel said of these latest developments: “With the acquisition of the Spirit of Ponant II, the 22nd ship in the fleet, we are expanding our offering in the luxury sailing segment for intimate, sophisticated and responsible voyages. We are developing a unique world, where each experience is tailor-made: itineraries, gastronomy, excursions and more. This strategy is also embodied in the launch of our new brand, PONANT YACHTING, which combines the intimate experience of sailing with the sophisticated and personalised services of PONANT EXPLORATIONS GROUP voyages. This strengthens our unique portfolio of brands in the cruise industry.”

The maiden voyage will take place in late 2026, sailing to Polynesia, a destination where PONANT EXPLORATIONS GROUP’s expertise is widely recognised. 

Itineraries are tailored to guests’ wishes and adjusted according to the weather conditions at the time of travel. 

A luxurious new travel experience

In 2024, PONANT EXPLORATIONS GROUP brought in a fresh innovation with the launch of a new range of tailor-made sea voyages aboard luxury catamarans. 

With the success of the Spirit of Ponant confirming the relevance of this vision, the Group continues to develop this new market segment in order to target a more family-oriented customer base and also groups of friends.

The vessel’s four-member crew is made up of a captain, first mate, chef, and hostess who offer guests the excellence of the PONANT EXPLORATIONS GROUP service in an all-inclusive experience: exclusive itineraries, personalised activities, refined gastronomy, a selection of wines and cocktails, bespoke menus, and a wide range of nautical activities.

By late 2026, PONANT YACHTING will operate a fleet of 3 catamarans: the Spirit of Ponant, La Désirade, and the Spirit of Ponant II.

Each vessel has a standard capacity between nine and twelve guests, and all offer an exceptional sailing experience and access to secluded anchorages. 

The destinations on offer,  from the Mediterranean, the Seychelles, the Caribbean and Polynesia, are particularly well suited to exploration under sail.

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Source: traveldailymedia

Transformative Power of AI is key to Turning first-time bookers into brand believers: Graham

The post Transformative Power of AI is key to Turning first-time bookers into brand believers: Graham appeared first on TD (Travel Daily Media) Travel Daily Media.

Travel Daily Media (TDM): How is Cendyn leveraging AI to personalise the guest experience and enhance loyalty programs? Kindly share some specific examples or success metrics.
Nicki Graham (NG): This year, we recognised the opportunity to leverage AI within loyalty programs to better understand guest engagement and enhance the overall guest experience. As a result, we integrated our CRM with Loyalty Juggernaut’s (LJI’s) GRAVTY® technology. This integration enables hospitality brands to develop impactful, real-time, and personalised guest engagement programs across both their digital and physical platforms.
The AI component of this technology allows hotels to gain insights into how guests interact with their brand. Instead of relying on generic offers and programs, hotels can create tailored loyalty benefits. We believe that this approach is crucial for converting first-time bookers into loyal brand advocates.
Ultimately, we are incorporating AI to provide hoteliers with the tools necessary to build deeper relationships with their guests. This effort drives repeat stays and enhances overall guest satisfaction through customised loyalty strategies.

TDM: Why do you believe loyalty is the most sustainable way for hotels to grow revenue in today’s market?
NG: Focusing on loyalty is a smart strategy and has become a necessity for businesses. It is much more cost-effective to encourage guests to return than to continuously seek out new ones. In a competitive market with limited resources, hotels cannot afford to be stuck in a cycle of attracting new guests just to survive.
Returning guests not only provide a sense of security for the business but also tend to spend more. They are likely to book extra nights, upgrade their rooms, and take advantage of additional amenities.
What’s exciting is that loyalty programs are no longer just for repeat guests. Hotels are now using these programs to connect with first-time visitors by offering perks and discounted rates for direct bookings. This approach helps bring guests through the door initially while making them feel valued from the start, increasing the likelihood of their return.

TDM: What role does predictive analytics play in identifying high-value guests and driving repeat business?
NG: Predictive analytics acts like a crystal ball for understanding guest behaviour. By analysing patterns such as how frequently a guest books a stay, their spending habits on the property, and their tendency to upgrade their rooms, hotels can identify their most valuable guests.
For instance, if a guest consistently books a suite, dines in the restaurant, and stays for long weekends, predictive models can highlight this behaviour. Hotels can then create targeted offers, like an extended stay deal or a personalised spa package for their next visit. These timely and relevant touchpoints help drive upsell opportunities and encourage repeat visits from these valuable guests. For hotels looking to work smarter, identifying the guests most worth targeting to achieve their goals offers significant benefits.

TDM: How do Cendyn’s AI and data tools integrate with existing hotel CRM and PMS systems?
NG: Technology should work together seamlessly to reduce stress. Many hotels experience frustration with clunky technology that fails to integrate properly, but it doesn’t have to be that way. At Cendyn, one of our main priorities is ensuring that technology works together effortlessly. Our AI and data tools are fully integrated into the Cendyn CRM, which connects easily with existing PMS systems through open APIs.
The greatest challenge for hotels is accessing the right data. We are continually refining how we centralise data across the business, ensuring it flows smoothly between systems. This simplification streamlines processes by maintaining a unified guest database, allowing hotels to clean and merge data effectively. As a result, they can make informed decisions with confidence. It’s straightforward and intelligent, keeping everything in sync.

TDM: In what ways has loyalty marketing evolved post-pandemic, and how has Cendyn adapted to that shift?
NG: We all know about the surge in ‘revenge travel’ following the pandemic. Hotels experienced a significant increase in occupancy and revenue, with direct bookings reaching an all-time high. Those hotels that gathered guest data during this period now hold a valuable advantage.
At Cendyn, we have focused on maximising this opportunity for hotels. Our loyalty and CRM tools transform guest data into actionable insights. With features like automated journeys and scalable personalisation, hotels can maintain meaningful connections with their guests. In today’s landscape, effective loyalty marketing relies on data to enhance personalisation and strengthen guest relationships. Even for hotels that haven’t accumulated substantial data thus far, technology is now available that allows them to make significant progress quickly, provided they have a solid tech stack in place.

TDM: What role does omnichannel engagement play in retaining hotel guests today?
NG: Guests expect communication on their preferred terms, whether that’s through email, text, social media, or in-app messaging. Hotels need to be prepared to engage across all these channels.
When hotels consistently communicate through a guest’s preferred channels, it not only enhances guest satisfaction but also allows hotels to learn more about their guests at every stage of their journey. From the moment a guest begins planning their stay to well after their visit, coordinated and timely messaging helps hotels remain relevant. By being present in a guest’s preferred communication methods, hotels build trust and foster long-term loyalty.

TDM: Where do you see AI-driven loyalty heading in the next 3–5 years in hospitality?
NG: AI is just beginning to make an impact. In the coming years, we will see loyalty programs become more intelligent by utilising predictive analytics to deliver personalised offers in real time and at scale.
We can also expect a deeper integration of sentiment analysis, which helps teams better understand guest satisfaction through reviews, surveys, and other real-time feedback. Additionally, automated customer service powered by AI will enable hotels to respond more quickly and consistently across various channels, allowing staff to focus on high-touch interactions. All of these advancements will work together to create highly relevant experiences that encourage guests to return.

TDM: Are there any new technologies or innovations Cendyn is exploring to further revolutionise guest engagement?
NG: We are investing in advanced data analytics to gain deeper insights into our guests beyond just the basics. This includes behaviour mapping, preference modelling, and predictive triggers that enable us to deliver the right message at the perfect moment.
A persistent challenge for hotels is siloed operations, which also stems from data being stored in silos. We are actively developing our analytics solution that harnesses the power of business intelligence (BI) tools and AI. By incorporating data science, artificial intelligence, and machine learning, we are creating a unified system that offers prescriptive insights. This system not only presents the data but also identifies the factors influencing the success of campaigns and provides insights into the target audience.
Our ongoing emphasis on product and platform integration is essential for transforming guest engagement. Our goal is to provide a single, cohesive solution set that empowers hotels to streamline their operations while enhancing the personalised experience for every guest.

TDM: With rising competition from OTAs and vacation rentals, how can hotels use Cendyn tools to strengthen direct relationships?
NG: Online Travel Agencies (OTAs) are effective at increasing visibility, and vacation rentals provide a “home away from home” experience. However, neither offers the personalised touch that fosters long-term loyalty, which hotels can deliver, especially when equipped with the right tools.
What is particularly powerful is that this personalised experience feels genuine. Whether it’s a welcome email tailored to past stays or a loyalty perk reflecting individual guest preferences, everything is made possible through smart segmentation and automation. When hotels engage with guests in this manner—being relevant, thoughtful, and consistent—they cultivate something that OTAs cannot replicate: trust and a strong brand connection. This, in turn, drives revenue growth.
Cendyn’s CRM and loyalty solutions enable hotels to truly understand their guests by revealing what they like, how they book, and what motivates them to return. It’s all about the Find, Book, and Grow strategy that every hospitality business requires. As a result, hotels can communicate with and resonate personally with hundreds or even thousands of guests simultaneously.

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Source: traveldailymedia

Philippines disputes findings of Return on Tourism Impact report

The post Philippines disputes findings of Return on Tourism Impact report appeared first on TD (Travel Daily Media) Travel Daily Media.

The Philippine Department of Tourism (DOT) disputed a policy report which claimed the country had Southeast Asia’s lowest tourism returns on investment (ROIs).

In a statement released on Monday, 8th September, the DOT called out local journalist Eric Jurado who penned the report, declaring his analysis flawed, misleading, and harmful to the country’s image overseas.

The report which was carried by local publications Esquire Philippines and BusinessMirror uses what is essentially a speculative metric referred to as Return on Tourism Impact which is not recognised by global travel and tourism agencies such as UN Tourism, the World Travel & Tourism Council (WTTC), and the World Economic Forum (WEF.)

Gross misrepresentation

Furthermore, the DOT declared that the article grossly misrepresents the performance of the Philippine tourism sector, essentially undermining the efforts of those who earn their livelihood from it or businesses related to travel and hospitality.

Per the DOT’s statement: “To malign this sector with baseless rankings is not just inaccurate: it is harmful. It is imperative that we correct the misrepresentation because it sends the wrong signal to investors, partners, and travelers at a time when the Philippines is competing fiercely in Southeast Asia for market share.”

According to the Philippine Statistics Authority’s (PSA) Tourism Satellite Accounts, the country’s tourism sector contributed PHP2.35 trillion in direct gross value in 2024.

This shows an increase of around 11.2 percent from 2023 and makes up 8.9 percent of the Philippines’ gross domestic product (GDP).

The Philippine tourism sector likewise earned US$12.25 billion in international visitor receipts and US$67.54 billion in combined domestic and foreign tourism spending; thus sustaining 6.75 million direct jobs and providing indirect livelihoods to up to 16 million citizens.

The PSA’s data on Tourism Gross Fixed Capital Formation also shows that the total value of tourism-related investments in the past year is around US$10.32 billion.

The DOT declared: “Tourism is therefore a high-yield engine of jobs, livelihoods, and national growth [and] not the laggard the report portrays.”

A bone of contention

One key point of contention was Jurado’s methodology which led to the comparison between a cumulative multi-year investment figure of US$23 billion with a single-year tourism revenue estimate of US$13 billion.

The DOTalso called out Jurado’s exclusion of the country’s earnings from domestic tourism

It also flagged the exclusion of domestic tourism, which alone generated US$54.24 billion in 2024.

This exclusion essentially understated the DOT’s actual returns for 2024, thus distorting the calculation for an ROI.

The department concluded by saying: “Tourism is a force for good, a source of pride, hope, and livelihood for our people. Attempts to erase these achievements with fabricated or distorted numbers affect the millions of Filipinos whose lives depend on this industry. The Filipino people deserve better.” 

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Source: traveldailymedia

IATA’s WSOC 2025 seeks to build a much safer future

The post IATA’s WSOC 2025 seeks to build a much safer future appeared first on TD (Travel Daily Media) Travel Daily Media.

The International Air Transport Association (IATA) announced that the 2025 World Safety and Operations Conference (WSOC) will be held from 14th to 16th October 2025 in Xiamen, China.

The conference is hosted by Xiamen Airlines.

IATA director-general Willie Walsh pointed out that this year’s conference is focused on a safer future for global aviation.

He said: “Our efforts to date have made aviation operations safer. Evolving technologies, including AI, will enable us to do even better as the landscape of risks changes. WSOC is the opportunity to look at technology and risk as we examine topics including safely managing the proliferation of lithium batteries carried by travelers, GNSS interference near conflict zones, improving accident reporting, managing supply chain challenges, and maintaining spectrum integrity in the face of growing telecom needs. By addressing these and other issues today we’ll be better prepared to take on the challenges of the future.”

China plays its part

For Xiamen Airlines’ chair Zhao Dong, hosting WSOC 2025 in Xiamen highlights China’s important role in shaping the future of aviation safety. 

Zhao said: “As one of the world’s largest and fastest-growing air transport markets, China has built a strong safety record while making significant investments in new infrastructure and technology. Holding WSOC here is especially meaningful: it offers Chinese carriers a platform to share their experience in building safe and reliable operations.”

Zhao added that the event also presents China’s insights and global expertise to forge shared best practices.

A full slate

Walsh, Zhao, and Mark Searle, IATA’s Global Director of Safety will be speaking at the event along with:

  • Xie Bing, CEO and President, Xiamen Airlines
  • Senior Leadership, Civil Aviation Administration of China
  • Senior Executive, COMAC
  • Yannick Malinge, SVP and Chief Product Safety Officer, Airbus
  • Elmarie Marais, CEO, GoCrisis
  • Al Madar, VP Operational Safety and Deputy Chief Aerospace Safety Officer, Boeing
  • Crispin Orr, Chief Inspector of Air Accidents, UK Air Accidents Investigation Branch
  • Foong Ling Huei, Director Flight Standards, Civil Aviation Authority of Singapore

Likewise, key dimensions of safety and operations will be discussed in four main tracks.

These are::

  • Safety: Topics covered will include predictive risk management, delivering Risk-Based Operational Safety Audit (IOSA) through data-rich insights, preparing the next generation of safety auditors, measuring organizational and industry safety performance, accident investigations, runway safety, and organization-wide safety strategies;
  • Cabin Operations: Topics covered in this track will include human factors, best practices in the safe carriage of lithium batteries by travelers, crew safety, and door safety;
  • Flight Operations: Topics include the latest developments in training (competency and performance-based training), radio spectrum and air navigation system resilience, parts management and supply chain issues, AI for maintenance, fuel efficiency, and sustainability initiatives; and
  • Crisis Management: Topics covered in this track will include latest developments in crisis management, aircraft removal, crisis communication, the role of leadership, family and employee assistance.

In addition, several workshops will be held for attendees; specifically:

  • IOSA Workshop: A practical, one-day event to explore IATA’s operational safety audit program and share insights on risk-based auditing;
  • Turbulence Aware Forum: An interactive session on how IATA’s Turbulence Aware program uses data-driven insights to help airlines and partners better understand and manage turbulence in daily operations; and
  • Airspace Optimisation Workshop: A global discussion on strategies and best practices to enhance the efficiency, capacity, and safety of airspace management.

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Source: traveldailymedia