Tag Archive for: Booking

Cebu Pacific releases Q1-2025 financials

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Cebu Pacific reports that it flew seven million passengers whilst earning PHP30.4 billion in revenues throughout the first three months of 2025.

The Philippine low-cost carrier marked 20 percent growth year-on-year at the quarter’s end.

In a statement released on Friday, 9th May, the airline attributed the revenue boost largely to the 26 percent rise in passenger volume compared to the same period last year.

This growth translated to more than PHP21 billion in passenger revenue, up 19 percent, and more than PHP7 billion in ancillary earnings, up 22 percent.

The Gokongwei-led airline had 99 aircraft serving 63 destinations by the end of the first quarter.

Great optimism

According to Cebu Pacific chief financial officer Mark Cezar: “We remain optimistic on our financial outlook. Underlying demand for affordable air travel remains strong, and we’ve made earlier strategic investments to ensure resilient operations. Leveraging on these existing assets, Cebu Pacific remains well positioned for sustainable growth and improving profitability.”

The airline also reported that it maintained Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) of PHP6.7 billion despite higher operational costs due to an increased fleet and expanded operations.

This translated to an EBITDA margin of 22 percent.

The airline also reported that its operating income was PHP1.96 billion, resulting in a net income of PHP466 million.

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From sorrow to spectacle: the impact of recent Vatican events on religious tourism

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Photo from the National Catholic Reporter

The passing of Pope Francis in the Vatican made its mark on various sectors of society, so it is not surprising that even the travel and tourism industries were also affected in the eighteen-day period between the death of one Pontiff and the election of his successor.

In a feature we posted on 22nd April, the day after the death of Pope Francis, we touched on the volume of travellers who made their way to Vatican City to mourn the passing of Pope John Paul II and cheered the election of his successor, Pope Benedict XVI, in 2005: per statistics, four million people showed up in Rome during the period between the sainted Pontiff’s passing on 2nd April 2005, and just a little less were in St Peter’s Square when the Sistine Chapel chimney spewed forth white smoke to declare the election of Benedict XVI.

The numbers for the wake and subsequent funeral for Pope Francis were more modest; according to the consolidated reports of the Associated Press (AP):

  • 250,000 mourners from around the world came to pay their respects as the Pope lay in state at St Peter’s Basilica from 23rd to 25th April;
  • Over 250,000 filled St Peter’s Square on the day of the funeral itself, excluding foreign dignitaries and church officials; and
  • Nearly 150,000 more flocked to the sidewalks to watch the funeral procession as it made its way from St Peter’s to the Pontiff’s final resting place at the Basilica di Santa Maria Maggiore.

While sources have been unable to discern how many of these visitors were local and how many were from overseas, the sheer spectacle and the innate human need to be part of something greater than themselves drew the masses to Rome.

The concept of papal pilgrimages

Considering the impact that Pope Francis had on the world, it again comes as no surprise that people would be interested in the places that so shaped his life and worldview.

Indeed, tour operators and travel agents, particularly those specialising in pilgrimages, noted a significant demand in those wanting to visit the Pontiff’s birth city of Buenos Aires, Argentina from 13th March 2013 when the Conclave voted him to the papacy.

Following his passing last month, tour companies, especially from Spanish-speaking areas, have noted an even bigger surge in the number of people wanting to visit Argentina.

According to Civitatis chief operating officer Enrique Espinel: “Since the Pope’s health began to decline, we saw a steady rise in interest. What used to be a once-a-month tour of Pope Francis’s Buenos Aires has become a daily occurrence. In the past few days alone, bookings for our newly launched Free Tour del Papa have increased by over 100 percent.”

Likewise, travel tech consultancy Belvera Partners reports that pilgrims are keen to know more about the life and experiences of Pope Francis and see such trips to his hometown as a way of walking in his well-scuffed shoes.

According to their report: “These experiences [offered by tour companies] explore the neighbourhoods, churches, and formative spaces in Buenos Aires that shaped the future Pope’s worldview and vocation.”

At the same time, interest has spiked in Vatican-focused tours, as travellers seek to connect with the physical spaces where Pope Francis left an indelible spiritual, societal, and political legacy.

The Belvera report concludes with: “As the world reflects, the travel industry is responding with reverence, offering experiences that help travelers walk in the footsteps of a man who moved millions both in faith and in action.”

Official photo from Vatican Media

A new Pope…and a potential new pilgrimage to consider

On 8th April, at 6:07pm in Rome, white smoke came billowing out of the chimney installed at the Sistine Chapel.

Right outside, around 40,000 people, mostly foreign tourists and pilgrims, were milling around St Peter’s Square; but the BBC reported that the numbers swelled to over 150,000 in the hour that passed between the appearance of the smoke and the official ceremony announcing the election of the new Pope: US-born Leo XIV.

Companies like Civitatis are already reporting a surge in interest in another South American location: Peru, as this was where Cardinal Robert Francis Prevost spent close to four decades of his ministry, from his arrival as an Augustinian friar in 1985 to his episcopate in Chiclayo in 2023.

Travellers are also making their way to the new Pope’s hometown in Chicago, their curiosity piqued as to what was it about the South Side of the Windy City that produced a man of such calibre.

But this poses issues of its own, particularly in the light of waning inbound tourism to the United States, fuelled by global animosity with the current administration, particularly its stance against foreigners (legal and otherwise) making their way into the country.

Yet, religious tourism of this sort could be a boon to the beleaguered country: a small pocket destination that offers a glimpse into a new player on the chessboard of history, a bit of proof that good things and people can come from even the darkest places on Earth.

 

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Saudia scores wins at the World Travel Catering & Onboard Services Expo 2025

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Saudi Arabian flag-carrier Saudia received multiple accolades in the TravelPlus Airline Amenity Awards and the Onboard Hospitality Awards.

Both ceremonies were part of the World Travel Catering & Onboard Services Expo 2025 recently held in Hamburg, Germany. 

These achievements underscore the airline’s unwavering commitment to delivering industry-leading guest experiences and setting new benchmarks in onboard hospitality.

Saudia chief guest experience officer Rossen Dimitrov said: “These awards are more than just trophies; they represent our relentless pursuit of excellence across all aspects of our guest experience at Saudia. From our pioneering collaboration with ELIE SAAB to the culturally rich Saudi Coffee Cup initiative and beyond, each advancement is redefining inflight luxury by combining timeless design with forward-thinking innovation that captivates and delights our guests at every moment.”

Award-winning initiatives

Saudia’s new ELIE SAAB premium amenity kit collection has earned Gold Awards from the TravelPlus Airline Amenity Awards for Business Class: The Middle East, First Class: Unisex Kit Middle East, and Business Class: Amenity Kit Program for the Rest of the World. 

This groundbreaking collaboration with the renowned lifestyle brand ELIE SAAB marks their debut in aviation luxury, bringing celebrated elegance exclusively to Saudia’s First and Business Class guests. 

The kits captivated judges and guests alike with their sophisticated design and luxurious contents.

Moreover, Saudia’s exquisite Saudi Coffee Cup initiative was recognized with a Gold Award for First Class Glassware. 

Launched in partnership with the Culinary Arts Commission under the Kingdom’s Ministry of Culture, this initiative features handcrafted cups representing Saudi Arabia’s diverse regions. 

It reflects Saudia’s dedication to infusing cultural elements into its service offerings while maintaining world-class standards.

Further reinforcing its status as a leader in guest comfort and innovation, Saudia was also awarded the prestigious TravelPlus Passenger Amenities Five Star Rating 2025, an honor shared by only five airlines globally this year.

The Onboard Hospitality Awards also acknowledged Saudia’s innovative approach by awarding a Highly Commended recognition in the Best Service Equipment: Crew category for the airline’s new cabin crew uniforms. 

This award reflects style as well as functionality designed to enhance service delivery onboard.

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Vietjet inks partnership with Qazaq Air

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Vietjet and Qazaq Air formally signed an agreement for the creation of a new airline brand, Vietjet Qazaqstan.

The parties signed the agreement at the recently held Kazakhstan–Vietnam Business Roundtable.

The event was held in the presence of Vietnamese General Secretary To Lam as part of his state visit to the Republic of Kazakhstan.

Vietnam’s Ministry of Finance granted a Foreign Investment Registration Certificate to Aviation Holdings, a subsidiary of Vietjet, during the signing.

This authorised its acquisition of a strategic equity stake in Qazaq Air., and this move marks a key milestone in Vietjet’s international expansion strategy and aims to deepen bilateral ties between Vietnam and Kazakhstan across aviation, economic, and cultural domains.

At the same time, the agreement marks a new chapter for the aviation industry in Central Asia.

What happens now?

Under this partnership, the two parties will jointly develop and operate Vietjet Qazaqstan, building on the existing Qazaq Air platform.

As a new-age low-cost airline, Vietjet Qazaqstan is expected to become a strategic air bridge connecting Kazakhstan with Vietnam, Southeast Asia, and global aviation hubs.

The airline will meet the growing travel demand in Kazakhstan while boosting cross-border tourism, trade, and logistics throughout Asia.

Likewise, the new partnership aims to support local socio-economic growth through the creation of thousands of high-quality jobs.

Concurrently, Vietjet Qazaqstan also signed a Customer Services General Terms Agreement with Boeing to support its future Boeing 737 fleet.

Vietjet Qazaqstan is set to operate a fleet of at least 20 Boeing 737 aircraft, enabling a strong expansion of its domestic and international route network.

Under the agreement, Boeing will provide comprehensive services including software solutions, spare parts supply, technical assistance, as well as training programs for pilots and engineers.

The partnership also covers aircraft modifications and upgrades to ensure efficient and safe operations.

Furthermore, the airline will adopt modern operating models, digital management systems, and advanced training programs for its workforce, with ongoing technical and operational support from Vietjet.

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Jennifer Catto appointed executive vice-president and chief marketing officer at Sabre

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Travel technology firm Sabre Corporation recently announced the appointment of Jennifer Catto as its new executive vice-president and chief marketing officer.

As part of Sabre’s Executive Leadership Team, Catto will take an active part in developing the company’s global marketing strategy and brand.

Her work is expected to help drive growth, deepen customer engagement, and position Sabre for the future.

According to Sabre president and CEO Kurt Ekert: “Jennifer’s appointment reflects our commitment to bold, strategic leadership as we accelerate Sabre’s journey to become the premier technology platform in travel. She blends creativity, operational focus, and a deep understanding of digital transformation in a way that is rare to find. With Jennifer’s leadership, we will enhance Sabre’s brand, deepen engagement with our customers and partners, and amplify our differentiated value in the marketplace.”

A wealth of experience

Catto joined Sabre in February of this year, bringing more than 25 years of experience helping companies navigate and accelerate through moments of transformation.

A strategist at heart and a disruptor by nature, she has built and repositioned brands at the intersection of technology and customer needs, leading integrated marketing and growth strategies at Travelport, Telaria, Travelocity, Condé Nast, and SAY.

Throughout her career, Catto championed the use of data-driven insights, bold storytelling and cross-functional collaboration to create new market opportunities and drive lasting relevance for brands in fast-changing industries.

As she puts it: “A brand is a promise you make to the market that the business has to keep. I’m thrilled to take the helm of a great brand for a business that has doubled down on its commitment to innovation and product delivery—keeping its customers at the heart of every solution it pioneers.”

Catto further explained that Sabre has modernised its foundations, something that many companies only talk about.

She said: “Today, it’s a unified, intelligent travel marketplace that prioritizes performance over promises. I’m here to shape a brand that reflects that transformation with precision, one that signals confidence to the market and elevates Sabre’s presence across every channel and customer experience.”

A recognized industry leader, Catto is a Cannes Lions Award nominee, an AdAge Brand Leader Award winner, and a GBTA WINiT Top 50 honouree.

She is also a frequent speaker and commentator for major media outlets and is passionate about redefining how companies engage audiences and build enduring value through innovation.

With Catto’s appointment, Sabre continues to strengthen its leadership team and sharpen its focus on delivering innovative technology solutions that power the future of travel.

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Hyatt expands South Asia presence with Grand Hyatt Indore

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Hyatt hit a milestone in its ongoing expansion in South Asia with the signing of the Grand Hyatt Indore today, 12th May.

The global hospitality management firm inked an agreement for the new landmark luxury development with Krivish Hospitality Private Limited.

The hotel will be developed on an emerging 11.5-acre site and marks a significant milestone in Hyatt’s continued expansion of its portfolio in high-growth markets.

At the same time, this brings the Grand Hyatt brand to the vibrant city of Indore, Madhya Pradesh, India.

In the heart of an emergent city

Strategically located in one of the growing cities, Grand Hyatt Indore will feature 250 well-appointed rooms and suites, five signature food and beverage concepts, and an expansive meetings and events space spanning over 53,000 square feet (5,000 square metres), including a grand 27,986-square-foot (2,600-square-metre) ballroom.

Upon opening, Grand Hyatt Indore will embody the brand’s signature grandeur, exceptional service, and immersive experiences.

As such, it will offer global travellers and local guests a seamless blend of luxury hospitality and world-class business amenities under one roof.

Designed to cater to both business and leisure travelers, the hotel will offer a comprehensive range of recreational amenities, including a spa, fitness center, swimming pool, and dedicated entertainment areas for children, teens, and adults.

A game-changer

According to Hyatt vice-president for development in India and Southwest Asia Dhruva Rathore: “We are delighted to announce plans for Grand Hyatt Indore, the economic center of Madhya Pradesh. The signing of Grand Hyatt Indore underscores our commitment to expanding Hyatt’s luxury portfolio in key destinations across India.”

Rathore added that with its exceptional location and world-class amenities, the new hotel will set a new benchmark for luxury hospitality in Central India.

Likewise, Krivish Hospitality director Sanjay Shukla remarked: “We are thrilled to work with Hyatt to bring the Grand Hyatt brand to Indore. This association reflects our shared vision of delivering world-class hospitality experiences.Grand Hyatt Indore will be a game-changer for the city, offering a sophisticated blend of luxury, comfort, and splendor, while also catering to the growing demand forelevated accommodations.”

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Maria Beatriz Sajon is Virtuoso’s new general manager in Continental Europe

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Luxury and experiential travel network Virtuoso recently appointed Maria Beatriz “Bea” Sajon as its new general manager in Continental Europe. 

Sajon’s appointment reinforces Virtuoso’s commitment to investing in the growth of Continental Europe, as she brings a wealth of international experience, strategic acumen and a deep understanding of the Virtuoso network.

She steps into the role as Hanna Hinz exits, and the latter’s leadership played a pivotal role in establishing Continental Europe as a distinct market within Virtuoso’s global structure, laying a strong foundation for future success. 

Sajon will be relocating from Miami to Europe, bringing her closer to the region she now serves as well as her new team. 

This appointment marks an exciting chapter for Virtuoso’s continued global expansion and strengthens its ability to serve members and partners in a rapidly evolving luxury travel landscape.

During the transition, Sajon will continue to oversee the Latin America & Caribbean (LAC) region. 

Senior vice-president for global operations Michael Londregan remarked: “Bea brings not only a global perspective and operational rigor but also the cultural fluency and human connection that are at the core of Virtuoso. Her established record in building success in diverse markets makes her an ideal leader to help Virtuoso realise the potential of the Continental Europe market.”

A strategic appointment 

With Sajon now bringing her strong leadership skills to Continental Europe, Virtuoso looks to accelerate growth across the region by continuing to deepen relationships with the network’s members and partners, strengthening market engagement and driving innovation through tailored regional strategies and solutions. 

She previously served as Virtuoso’s general manager for Latin America and the Caribbean from 2023, heading up one of the organisation’s most established regions. 

During that time, Sajon successfully launched the Regional Preferred Partner Program, which now encompasses 28 companies and serves as a complement to Virtuoso’s Global Preferred Partner Program. 

She introduced Virtuoso, The Book, an annual collectible publication featuring inspirational content and paid placements by world-renowned luxury jewelry and watch brands that wanted to reach influential travellers throughout Latin America and the Caribbean. 

Sajon also elevated member engagement through a roster of events across the region that brought together members and partners through networking and professional development opportunities. 

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Waifafo Resort Hoi An adds a Vietnamese touch to MICE

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For those planning to hold meetings and conferences in Hoi An, Wafaifo Resort Hoi An just unveiled its inspired spaces for meetings and events.

These halls and conference rooms were specifically designed for focus, flow and the connection of people and ideas with a refreshing touch of Vietnamese culture.

Resort commercial director Mikkel Krantz said: “As markets experience rising costs, shifting trade dynamics, and increased caution around business spending, organisations are seeking second-tier city destinations that deliver value without compromise.”

Indeed, Waifafo Resort Hoi An provides a stylish and functional setting for meetings, executive retreats, incentive programmes, creative workshops, weddings, birthdays and anniversaries.

A most flexible venue

The 270 sqm meeting venue can accommodate gatherings of up to 200 guests and can be configured in various formats. The interiors feature natural wood accents, sky-inspired ceiling decor, and wave-patterned flooring, giving the space a contemporary marine feeling.

The meetings facility includes high-speed Wi-Fi and advanced AV capabilities, customised event menus created by the in-house F&B team, a dedicated event concierge, and flexible booking options to meet client needs.

The main ballroom features retractable event screens and moveable partitions. 

Other facilities include two executive boardrooms, one with a full teleconferencing set up.

Where service is the best

Krantz remarked that the same service ethic that has quickly wowed guests and earned the resort five-star reviews, will also define the hotel’s event offering.

He said: “We believe Wafaifo’s inspirational event spaces, can-do service standards, superlative catering, and convenient location with ample car parking will more than satisfy meeting needs.”

At the same time, banquet menus at the resort are thoughtfully designed, creatively matching local ingredients with Vietnamese culinary heritage and international flair. 

According to Krantz: “The amazing culinary sensations created in our kitchen add a real wow factor.”

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Crystal’s Treasures of the Tides to set sail in 2028

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Global experiential cruise line Crystal officially introduced its most expansive World Cruise yet today, 12th May. 

Bookings to the new Treasures of the Tides voyage officially open to the public on 29th May, and the 150-night journey aboard the Crystal Symphony is also a milestone event as it is the first time since 2018 that the vessel will lead a World Cruise.

Departing in 2028, the Crystal Symphony’s route will cover 84 destinations across 39 countries on six continents, offering a rare opportunity to experience the world in one expertly curated voyage.

Welcome insights

Crystal chairman and brand ambassador Fernando Barroso de Oliveira will be joining the 2028 World Cruise providing his insight and knowledge of the destinations visited. 

Barroso de Oliveira said of the upcoming voyage: “The 2028 World Cruise will be unlike anything we’ve done before, not just in the destinations we’ll be visiting, but in the way we’re curating every moment onboard and ashore. From overnight stays in the world’s most iconic ports to new immersive experiences designed exclusively for Crystal guests, we’re setting a new standard for luxury exploration.”

For his part, Crystal’s vice-president of itinerary planning Mario Parodi pointed out that the cruise line creates journeys that go beyond the itinerary.

According to Parodi: “Treasures of the Tides is a celebration of cultural discovery and marks the first time Crystal Symphony will lead a World Cruise in more than five years. With new destinations like Huahine, Mangalore and Portland alongside iconic global ports, this sailing offers guests the opportunity to explore the world in a way that is intentional and deeply rewarding.”

From Florida to the world

Departing round-trip from Fort Lauderdale on 11th January through 10th June 2028, the itinerary is designed to highlight the cultural richness and once-in-a-lifetime experiences that define each region. 

For those interested, there is an option to disembark in Barcelona on 27th May; likewise, guests will travel from the colourful ports of the Caribbean and the breathtaking coastlines of South America to the remote lagoons of the South Pacific, the capital cities of Southeast Asia and the storied small towns along the Mediterranean. 

Each destination flows naturally into the next, blending landmarks with lesser-known locales that encourage slower, more meaningful exploration. 

Select shore excursions will be curated in partnership with Abercrombie & Kent, Crystal’s sister company and a global leader in immersive travel experiences.

Among the many highlights are first-time calls in Huahine, French Polynesia; Portland, Kangaroo Island, Albany and Geraldton in Australia; along with inaugural visits to Nha Trang, Vietnam and Mangalore, India. 

Throughout the journey, World Cruise guests will be invited to a series of exclusive events, including special celebrations in Lima, Ho Chi Minh City and Dubai, with a spectacular finale.

A month-by-month schedule

  • January: After setting sail from Fort Lauderdale, the journey begins in the Western Caribbean and Central America with stops in Cozumel, Belize, Roatán and Cartagena, before transiting the Panama Canal and continuing down South America’s Pacific coast.
  • February: French Polynesia takes centre stage with calls in Papeete, Moorea, Raiatea and Bora Bora. Guests then venture to the volcanic landscapes of Pago Pago, the beaches of Fiji and Vanuatu and the calm waters of New Caledonia.
  • March: The journey continues through New Zealand’s vineyards and coastal cities, then along Australia’s southern shores. Guests will explore Bali’s cultural landmarks, the beaches of Boracay and the natural landscapes of Sandakan in Borneo.
  • April: Travel to Vietnam, Singapore, Kuala Lumpur, Phuket and India’s Andaman Islands. The itinerary also explores Sri Lanka and India’s west coast, with an overnight in Mumbai.
  • May: Sail through Oman and the Red Sea, with stops in Petra via Aqaba and the temples of Luxor via Safaga. The ship then travels Suez Canal into the Mediterranean, visiting Crete, Sicily, Malta, Tunisia and ports along Italy and Spain.
  • June: The final leg of the journey crosses the Atlantic with calls in the Azores and Bermuda before returning to Fort Lauderdale.

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Asian outbound travel market takes centre stage at Arival 360

The post Asian outbound travel market takes centre stage at Arival 360 appeared first on TD (Travel Daily Media) Travel Daily Media.

The most recent run of Arival 360 held in Valencia, Spain between 28th and 30th April presented how rapidly evolving demographics and digital behaviors in the Asia-Pacific region are transforming the way travel decisions are made. 

Experts noted that, by the end of this year, Gen Z and Millennials will account for around 50 percent of the region’s travelling public, 70 percent of which make decisions driven by social media.

Also, shifting generational trends and the rise of artificial intelligence also play key roles in the evolution of the regional travel scene.

Industry leaders shared key market insights at the event, expounding on key trends shaping the future of global tourism. 

Wilfred Fan, CCO at Klook Travel Technology, revealed that 84 percent of Klook users are planning long-haul travel in 2025, with Korea emerging as the region’s largest source market. 

Meanwhile, Grace Qi, head of global partnerships and distribution, attractions, and tours at Trip.com, emphasised that France remains the top European destination on their platform, underscoring Europe’s continued appeal among Asian travelers.

Other key findings

In this rapidly transforming landscape, with India leading the region in AI adoption at rates 10 to 15 percent higher than other APAC markets, senior leaders from Klook Travel Technology and Trip.com highlighted during a panel session at Arival’s flagship European event this week, that Europe cannot afford to miss the opportunity to tap into this dynamic, fast-growing market- one that is too significant to overlook.

Recovery from the pandemic was another key central topic of the discussion, as both Trip.com and Klook reported recovery rates of around 90 percent compared to pre-COVID levels, reflecting the resilience and renewed momentum of outbound travel across Asia.

As younger, digitally native travelers shape the next chapter of global tourism, the message that the panelists highlighted for Europe is clear: Asia’s outbound market represents a vital opportunity for growth. 

The increasing role of social media in shaping travel decisions, combined with the steady rebound to nearly pre-COVID levels, underscores that Asia’s outbound market is a crucial driver of future growth. 

This is a market that Europe cannot afford to overlook, as its demographic expansion and resilience make it a powerful force in reshaping the global travel landscape. 

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