The post Dorsett by Agora Osaka Sakai to open in March appeared first on TD (Travel Daily Media) Travel Daily Media.

Agora Hospitalities looks forward to the opening of its latest venture, the Dorsett by Agora Osaka Sakai, on 25th March of this year.

Agora Hospitality Group chief executive and president Michael Xian said: “This debut, in partnership with Dorsett Hospitality International, marks Agora’s 10th, and introduces the first Dorsett Hotel in Japan. Dorsett by Agora Osaka Sakai reflects our commitment to exceptional hospitality and showcasing the best of Japan.” 

Just in time for the Osaka World Expo in Yumeshima, the hotel will offer ticket sales for a direct ferry service running four times daily, conveniently connecting guests from the pier just outside the hotel to the Expo within 30 minutes.

Where style and sustainability meet

The new hotel is located just three train stops from the shopping district of Namba and a 30-minute ride from the airport, perfect for both leisure and business travellers.

Guests will be welcomed by 321 stylish rooms and suites, a meeting room for up to 42 seated guests, and an all-day dining restaurant with an outdoor harbourfront terrace for 120 guests. 

Half of the guestrooms, ranging from 22 to 44 sqm, offer stunning views of Sakai harbour. Each room features compact minibars, window-side seating, and sofa beds.

Sustainability and local culture inspire the design with ‘Greenery, Earth and Sea’ elements. 

Eco-friendly materials such as ceramic tiles, bricks and upcycled denim cushions sourced from Japanese brand Rekrow, ensure a comfortable and an eco-conscious stay for our visitors.

Guests booking directly with the hotel will enjoy the brand’s signature Dorsett 26 Hours programme which offers a flexible check-in or out time and a full 26-hour stay. 

Dorsett Discoveries, a curated insider guide will provide guests with unique access to experiences around Sakai and Osaka.

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The post Singapore Airlines’ ad campaigns effectively show off KrisWorld entertainment platform appeared first on TD (Travel Daily Media) Travel Daily Media.

Data and analytics firm GlobalData reports that Singapore Airlines’ advertising campaigns between November 2024 and January 2025 effectively showcased its premium service offerings and entertainment capabilities.

These highly effective campaigns have positioned the airline as an example of luxury travel and passenger experience. 

Through a series of targeted campaigns, the airline successfully highlighted its KrisWorld entertainment platform, exclusive partnerships, and commitment to exceptional service. 

These multifaceted campaigns were aimed at reinforcing Singapore Airlines’ commitment to deliver enhanced service and create memorable travel journeys.

A considered balance

According to GlobalData ads analyst Satya Prasad Nayak: “Singapore Airlines has masterfully balanced the promotion of its entertainment offerings with its premium service excellence. By showcasing the extensive capabilities of KrisWorld alongside luxury partnerships like Charles Heidsieck champagne, Singapore Airlines demonstrates its commitment to elevating the entire travel experience. This strategic approach reinforces Singapore Airlines’ position as a premium carrier.”

Singapore Airlines’ most recent campaigns have focused on three specific areas; namely:

Seamless digital entertainment experience: Singapore Airlines offers a “theatre in the sky” through KrisWorld Digital, featuring new releases, documentaries, TV shows, and live sports. Passengers can browse and plan their in-flight entertainment pre-flight via the KrisWorld platform. With integrated mobile apps and QR code accessibility, the airline blends digital innovation with personalized service for a seamless travel experience.

Premium partnerships: Singapore Airlines’ collaboration with luxury brands, particularly through its partnership with Charles Heidsieck champagne, reinforces its premium positioning. The airline’s exclusive offerings in its first-class suites showcases its efforts to provide unique, high-end experiences. These partnerships extend to entertainment collaborations, including a special offer of Apple TV+ trials for passengers.

Service excellence: The airline’s advertisements consistently emphasize the warmth and attentiveness of its cabin crew, particularly evident in campaigns featuring family travel experiences. This focus on personal service highlights Singapore Airlines’ commitment to creating memorable journeys for passengers of all ages, from children to elderly travelers, demonstrating the airline’s ability to cater to diverse passenger needs with equal care and attention.

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The post ‘Power of Personalisation’ helps drive event bookings appeared first on TD (Travel Daily Media) Travel Daily Media.

New, cutting-edge technologies are completely revolutionising the individual experience of event and conference attendees. Hotels and event organisers now have a wealth of information at their fingertips. Data provides insights which can help turn metrics into actionable strategies to personalise the experience for the event attendees and also get event bookings.

If there’s one under-utilised approach that hotels and resorts should implement to drive more events and conference bookings, it’s to treat the person booking the event as a valued hotel guest. By leveraging seamless technology to streamline operations, enhance efficiency, and cater to individual preferences; the new guest will receive such an incredible experience that they not only choose the hotel for their event, but turn into a champion of the hotel, returning time and time again while recommending it to others.

According to Agilysys’ recent 2024 APAC Hospitality Impact Study, a strategic emphasis on personalisation provides a key advantage. The study reveals that 68% of APAC travellers would spend more for personalised experiences, with many willing to pay a premium for things like post-booking upgrades, loyalty programs, and reduced wait times.

Hotels that look to drive conference and event bookings should remember that the person booking an executive retreat or corporate conference – those attending – are not just event participants; they are travellers who crave tailored experiences during hotel stays. Leveraging guest preferences and ensuring seamless experiences can help hoteliers delight corporate clients while bolstering the bottom line.

Hotels that fail to offer personalised experiences are leaving substantial revenue on the table

This may hold true for business events as well. Hotel guests expect a certain level of service, exclusivity, and personal attention. Offering a conference package that mirrors the personalisation seen in leisure travel — from room upgrades for VIPs to tailored and seamlessly managed conference services — could be the key to setting a hotel apart in a crowded market.

Turning data into conference success

Hotels striving to grow their corporate events and conferences portfolio can take a page from this study’s playbook by applying guest-centric strategies to the event experience. Here are several tactics hoteliers should consider:

1. Leverage personalisation at every touchpoint

The research shows that 41% of guests appreciate personalised activity recommendations and 30% value staff recalling previous conversations. When marketing to corporate clients, hotels can enhance the appeal by offering tailored experiences for event attendees.

Offering personalised welcome packages, tailored conference room setups, or wellness services that reflect a company’s brand values does more than impress attendees shows that the venue can deliver seamless, tailored experiences at scale, a key factor in securing repeat corporate business.

2. Create seamless, efficient experiences

A key finding is that 66% of guests would spend more if wait times were reduced across hotel experiences. For corporate clients, time is money. Fast-tracking technology needs and offering digital concierge services that allow corporate clients to make last-minute requests in real-time could create a level of convenience and reliability that corporate clients deeply value

Minimising downtime and ensuring event logistics run as smoothly as possible should be a top priority. Making it easy for the hotel to curate offers and deliver on all the promised elements of the event are critical components. Hotel staff that are well-informed about their guests and their preferences, priorities and schedules allow for higher attention to detail and a smoother experience, as well.

3. Loyalty and rebooking

A long-term strategy: Interestingly, the study uncovered a “rebooking paradox”: despite high satisfaction (86%) and perceived value for money (61%), only 37% of guests return to hotels they’ve previously stayed at. This is particularly relevant to business events, where securing repeat corporate clients can significantly drive revenue. The study highlights the importance of strong loyalty programs, with 68% of guests more likely to return when a robust loyalty program is in place.

Offering tailored loyalty incentives for corporate clients—such as discounted future bookings for events or exclusive access to amenities—might turn one-off corporate events into recurring business.

4. Utilise data-driven insights for event personalisation

The transition from traditional Revenue Per Available Room (RevPAR) to Revenue Per Available Guest (RevPAG), as advocated in the study, offers hoteliers an innovative approach to managing events. By capturing comprehensive guest data through advanced Property Management Systems (PMS), hotels can anticipate not only individual guest preferences but also corporate client needs.

Imagine being able to offer custom catering options for a returning corporate client based on preferences from their last event, or recalling details around room and branding requirements that make the process run more smoothly. Being able to highlight activity options that either build on the last event or repeat the teams’ favourite elements would stand out as attention to detail and added value. These data-driven decisions can significantly enhance client satisfaction.

Enhancing corporate events: Think like a guest

Ultimately, if hoteliers want to win more corporate events and conferences, they need to think like the guests booking them. Just as a high-end traveller is willing to pay more for personalisation, efficiency, and memorable service, we could extrapolate that corporate decision-makers likely value the same personalised touches and seamless experiences that today’s luxury travellers crave.

Human beings need connections and business meetings in person will continue to remain in vogue. Virtual simply cannot replace being in an inspiring location with a group of quality people, engaging in deep conversation. Face-to- face meetings and events create a setting for making connections and forming professional relationships that can lead to partnerships, collaborations, referrals, even friendships.

The ‘2024 APAC Hospitality Impact Study’ sends a clear message – personalisation is no longer a luxury; it’s a necessity.

 

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The post Emirates raises the bar for culinary excellence in the skies with Moët & Chandon appeared first on TD (Travel Daily Media) Travel Daily Media.

Emirates’ Business Class customers can look forward to yet another elevation of the inflight experience, as an array of 18 new dishes will be launched onboard this summer.

Meticulously designed by Moët & Chandon’s Michelin-starred head chef Jean Michel Bardet and Emirates’ vice-president of culinary design Doxis Bekris; each of the new dishes has been perfectly paired with an exclusive champagne, serving up the ultimate culinary collaboration in the sky.

The 18 new starters and main courses will be launched inflight on select routes from May 2025 onwards, allowing Emirates’ Business Class customers to enjoy an expertly curated champagne and cuisine pairing for the first time in the air. 

A year in the making

The menu has spent more than a year in development between Emirates master chefs and the Maison of Moët & Chandon in France.

The award-winning chefs were challenged to create refined dishes of culinary excellence with premium ingredients, that can also be scaled to meet the demands of the world’s largest international airline, serving 149 meals every minute, and totalling more than 77 million meals every year.

Over a year of development, the chefs collaborated and connected between France and Dubai, to create the dishes together. 

While Bardet was challenged to pair the flavour profiles of dishes innovatively and bring out the notes of the exclusive Champagnes onboard Emirates, the Emirates team were adeptly managing the issues of scale, and ensuring the dishes could be prepared for the large numbers of customers onboard, travelling to a myriad of global destinations. 

Together the chefs brainstormed the ways in which premium restaurant quality cuisine could be recreated for the inflight experience, taking into account the impact of altitude, scale and pre-preparation of the food before loading onto the aircraft. 

The chefs also had to consider the ways in which Emirates’ world class cabin crew would be able to plate the food onboard, ensuring the Business Class customer has an outstanding experience every time.

Culinary temptations abound

The new paired dishes will include starters like poached scallops served with green melon, blanched kumquat, lemon gel and roasted almonds, exquisitely paired with Moët & Chandon Grand Vintage 2016, where the delicately salted scallops complement the flavours and reveal the elegance of the cuvée. 

Green melon and kumquat enhance the radiant bouquet of the champagne, while basil adds a final contrasting touch. 

The new creations include vegan dishes too, like silken tofu, sliced and served with poached asparagus, soy emulsion with olive oil, lemon gel and cashew cream, paired with Moët & Chandon Brut Impérial, where the tofu is marinated in lemon juice and soy sauce, revealing the brightness and umami dimension of Brut Imperial. 

Dill introduces a vegetal contrast, while cashew cream adds a final creamy touch, bringing the dish to a harmonious finish.                                 

Main courses are set to impress with pairings like roasted duck served with braised aubergine and chickpeas with raz el hanout-spiced couscous-jus and cherry tomatoes, paired with Moët & Chandon Rosé Impérial, where the symphony of couscous flavours dances with the structure of red wine, and spicy notes add a touch of intrigue. 

The delicate acidity of cherry tomatoes weaves through the dish and Rosé Impérial into a seamless embrace. 

Another main course to look forward to is the succulent roasted turkey, sliced and served with sage chicken jus, mashed potato, braised fennel and almonds. 

This dish is paired with Moët & Chandon Grand Vintage 2016  where the radiant bouquet is highlighted by the delicate vegetal notes of fennel, and the sage chicken jus imparts a sense of umami, culminating in a harmonious pairing. 

Pescovegetarians and vegans are welcome

Seared Chilean Sea Bass will be a hit for seafood aficionados, paired with Moët & Chandon Brut Impérial and served with artichoke puree, lemongrass sauce and buttered sugar snap peas. Artichoke puree brings smooth texture and subtle taste harmonising with the Moët & Chandon Brut Impérial’s elegance. 

Sugar snap peas add a crisp element enhancing the sparkling texture. 

Finally, lemongrass sauce provides a fresh connection, amplifying the Champagne’s brightness. 

There are also vegan dishes, like braised lentils with coconut served with steamed basmati rice, spiced cauliflower with green peas and naan, paired with Moët & Chandon Rosé Impérial. 

Coral lentils have a beautiful texture that plays with the elegant effervescence of the Rosé Impérial, while curry seasoning complements the fruity bouquet with a soft spiciness, and coriander creates a delicate contrast.

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The post Arvie Delvo appointed executive chef at Capella Ubud, Bali appeared first on TD (Travel Daily Media) Travel Daily Media.

Capella Ubud, Bali has appointed Arvie Delvo as its new executive chef, and he brings impeccable credentials to the position. 

With extensive experience in fine dining and upscale establishments in Auckland, New York, Manila, Dubai, and most recently as executive sous chef at Emirates Palace Mandarin Oriental Abu Dhabi, Delvo brings a unique culinary perspective and international flavours to the camp.

General manager Mark Swinton said of Delvo: “He has a deep respect for food and an appreciation for the purity of nature’s flavours. With a diverse background in the hospitality industry, he has crafted culinary magic while honing his skills under the guidance of celebrated chefs throughout his 17-year career. He brings an unmatched passion for cooking and creating unique dining journeys to Capella Ubud, Bali.

The Philippine-born chef’s passion for cooking stems from the joy it brings to others and the opportunity to create memorable experiences through food. 

He draws inspiration from his childhood summers spent on his grandparents’ farm in the Philippines and his experiences working with notable Michelin chefs such as Bjoern Alexandre Panek, Nathan Outlaw and Ross Shonhan.

Interactive gastronomy

At the camp’s signature restaurant, Api Jiwa, Delvo introduces an interactive culinary experience emphasising respect for the environment. 

He uses seasonal ingredients to infuse dishes with natural smokiness and celebrates the rich resources of the land.

The camp’s culinary offerings are diverse; the Mads Lange restaurant features menus inspired by spice trading across the archipelago, while the Mortar & Pestle Bar provides a serene alfresco setting in the heart of the rainforest. 

Drinks here are made using traditional methods, and the bite-sized delicacies promote a healthy lifestyle.

The Campfire invites guests to enjoy a classic bonfire experience under the stars while watching documentaries about Bali’s history. 

In addition, Delvo and his culinary team curate bespoke private dining experiences, ranging from candlelit dinners to private picnics in the rice fields, catering to the delight of Capella Ubud’s esteemed guests.   

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The post Plaza Premium Group recognised with three awards in China appeared first on TD (Travel Daily Media) Travel Daily Media.

Global airport hospitality service provider Plaza Premium Group (PPG) announced its recent achievement of receiving three industry awards in China.

PPG’s Aerotel Beijing at Beijing Daxing International Airport received two recognitions from online travel platforms Agoda and Fliggy respectively, on the heels of its recent win as the “Best Airport Hotel Award 2024” at the CHA China Hotel Awards.

These awards demonstrate PPG’s commitment to deliver excellent service for passengers: 

PPG regional general manager for North Asia Jenny Zhang said: “We are honoured to have received these invaluable industry awards, these recognitions motivate us to keep making travel better. Our heartfelt gratitude extends to our partners, customers, and team members. As we continue to expand our presence across China, we remain committed to enriching our offerings, creating award-winning airport experiences, and setting a new standard for excellence within the country and beyond.” 

Rising star

Alibaba’s travel arm Fliggy honoured Aerotel Beijing with the “Star Hotel” award. 

This award is judged based on the quality of guest experiences and reviews which aims to recognize hotels with outstanding performance in service quality, customer satisfaction, and innovation capabilities. 

Aerotel Beijing was previously awarded by Fliggy for two consecutive years with the “Best Partner of the Year” in 2019 and 2020.

The hotel also received Agoda’s Gold Circle Award by Agoda, the first time that it has received the distinction. 

Since 2009, Agoda has selected and recognized a small, elite group of property partners who have distinguished themselves with superior value for customers, world-class service, and a strong partnership with Agoda over the past year. 

Aside from these awards, guest service officer Cheng Dan of the Plaza Premium Lounge Chongqing received Chongqing Jiangbei International Airport’s Customer Service Star Award for 2024.

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The post CapitaLand Ascott Trust makes it into S&P Global Sustainability Yearbook 2025 appeared first on TD (Travel Daily Media) Travel Daily Media.

CapitaLand Ascott Trust (CLAS) was included in the S&P Global Sustainability Yearbook 2025, making its debut in the prestigious index as the only lodging trust included from the Asia Pacific.  

CLAS is also the only Singapore-listed trust under the Equity Real Estate Investment Trusts category.  

The Trust also achieved Industry Mover status in the rankings, as it was recognised for accomplishing the strongest improvement in its industry.

Out of over 7,690 global companies assessed, only 780 companies have been recognised in the S&P Global Sustainability Yearbook for 2025.  

Inclusion in the S&P Global Sustainability Yearbook is based on the S&P Global Corporate Sustainability Assessment (CSA).  

The CSA measures a company’s performance on and management of material environmental, social and governance (ESG) risks, opportunities and impacts, making the link between sustainability and business strategies.

Operating with sustainability at its heart

CapitaLand Ascott Trust Management Limited and CapitaLand Ascott Business Trust Management Pte Ltd CEO Serena Teo remarked that sustainability lies at the core of all of their initiatives.

She said: “As CLAS continues to expand as the largest lodging trust in Asia Pacific, we endeavour to grow responsibly.  We integrate sustainability in every stage from investment to design, development and operations.  We have established systems and processes to ensure that we are on track to achieving our rigorous sustainability targets.  CLAS is also one of the few listed trusts in Singapore to publish a sustainability report that is externally assured to give our investors and stakeholders confidence in the quality of our data and reporting.  We remain committed to enhancing our ESG efforts as we deliver stable returns to our Stapled Securityholders.”

Teo added that guests staying at Ascott properties are also keen on sustainability, thanks largely to visible measures actively being implemented.

She said: “We have greened over 50 percent of our global portfolio and CLAS remains on track to green 100 percent of our portfolio by 2030.  We continue to partner our operators and lessees to green our operations.  In addition, our asset enhancement initiatives (AEI) not only uplift the value and profitability of the properties but also improve the energy and water efficiency of these properties.”  

Six of the eight properties in CLAS’ AEI pipeline are already green certified; the rest will undergo the certification process over the next few years.

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The post Elevate DMC expands into Thailand and Southeast Asia appeared first on TD (Travel Daily Media) Travel Daily Media.

Leading independent destination management company (DMC) Elevate expands its presence in Southeast Asia with the recent opening of its office in the heart of Bangkok, Thailand. 

This milestone marks the first step towards the company’s entry into Thailand, expanding its footprint across the region, and reaffirming its commitment to providing world-class destination management services.

Elevate Thailand is slated to become a comprehensive DMC that offers diverse products and services throughout the entire country.

With a focus on delivering high-quality, personalised customer service, the company aims to cater to the needs of its expanding clientele base.

A key milestone in expansion

Elevate DMC founder and chief executive Samir Hamadeh commented: “The opening of our office in Bangkok marks an exciting milestone in Elevate’s journey of expansion. We are thrilled to establish a presence in Thailand, a market rich in diversity and opportunity. Our aim is to provide exceptional, tailored destination management services that cater to the unique needs of travelers, while growing a team that is passionate about delivering remarkable experiences across the entire country. This is just the beginning of a new phase, and we look forward to the road ahead.”

As part of its growth journey, Elevate Thailand is actively enhancing its team to support its expansion and ensure seamless service delivery. 

Elevate DMC promotes a portfolio of over 1,000 directly contracted hotels, including renowned brands such as Accor, IHG, Marriott, and Hilton Hotels.

Leveraging cutting-edge technology, Elevate connects these premium accommodations with a vast network of tour operator partners globally, ensuring a seamless booking and travel experience for clients.

In addition to its flagship services, Elevate’s specialised sub-brands cater to diverse travel needs, including Elevate Wellbeing, Elevate Cruises, and CONNECT Business Events further enhancing its comprehensive offerings.

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The post Dusit International and Grand Land Inc break ground for ASAI Cebu Oslob appeared first on TD (Travel Daily Media) Travel Daily Media.

Dusit International and Philippine real estate firm Grand Land Inc formally broke ground for the ASAI Cebu Oslob on 3rd February.

This new development marks the ASAI Hotels brand’s entry into the Philippines, as well as its first-ever beachfront resort. 

Located in Barangay Lagunde, Oslob, a premier coastal destination known for its pristine beaches, whale shark encounters, and rich biodiversity both on land and at sea, ASAI Cebu Oslob is planned to open in late 2026. 

The resort will bring ASAI Hotels’ thoughtfully curated, experience-driven hospitality to a stunning beachfront setting, catering to modern, millennial-minded travellers who seek meaningful local connections and adventure.

Siradej Donavanik, vice-president for global development and head of culture at ASAI Hotels for Dusit International, said: “Building on the success of our city-based ASAI Hotels in Thailand and Japan, ASAI Cebu Oslob is all about creating an immersive, social, and seamless resort experience in one of the Philippines’ most beautiful coastal destinations.”

Grand Land Inc president Ryan Bernard Go added: “Our collaboration with Dusit International reflects our vision to create world-class hospitality experiences that go beyond traditional hotel offerings. ASAI Cebu Oslob will offer international standards of service while celebrating the heart of the community, providing guests with truly local and meaningful experiences. With sustainability at its core, this project will not only elevate Oslob’s appeal as a premier beach destination but also support its long-term growth by fostering deep connections between travellers and the local way of life.”

The launch of ASAI Cebu Oslob marks another key milestone in Dusit’s ongoing expansion in the Philippines, where the company already operates five properties, including Dusit Thani Manila, Dusit Thani Mactan Cebu Resort, Dusit Thani Residence Davao, dusitD2 Davao, and Dusit Thani Lubi Plantation Resort. 

Additionally, this project strengthens Dusit’s partnership with Grand Land Inc., which is also developing a Dusit Princess branded property in Cebu’s North Reclamation Area.

Gracious tropical hospitality

Thoughtfully designed with 98 compact yet functional rooms, most featuring private balconies with stunning ocean or pool views, the resort will also include a signature communal space integrating ASAI Hotels’ Eat/Work/Play concept: an open, flexible area designed for dining, socialising, and remote work. 

Guests will find a stylish beach bar serving craft cocktails and local beers, an inviting pool overlooking the beach, and a locally inspired dining experience showcasing the finest Cebuano cuisine.

Beyond the whale shark encounters Oslob is best known for, guests can immerse themselves in the region’s lush landscapes, cascading waterfalls, and vibrant island-hopping experiences, including tours to Sumilon Island, Cebu’s first marine sanctuary. 

To enhance the guest experience whilst fully embracing ASAI Hotels’ “Live Local” philosophy, the resort’s community ambassadors will also be on hand to curate personalised itineraries that uncover hidden gems, from secret snorkelling spots to cultural heritage sites.

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