QANTAS has taken out the top spot in a recent customer satisfaction survey delivered by Roy Morgan, knocking rival Virgin Australia into second place.
According to the Roy Morgan Domestic Airline & Domestic Business Airlines Customer Satisfaction report for Jul 2018, Qantas received strong customer support with an overall domestic satisfaction rating of 84%.
Virgin Australia wasn’t far behind, with a rating of 83%, followed by REX with 77%, and Qantaslink with 76%.
In terms of domestic business travellers, Qantas was also victorious, leading in at 79.4%, 1% higher than Virgin.
The results indicate continuing customer satisfaction, with ceo for Roy Morgan, Michele Levine stating Qantas was in “a strong position” to take home the 2018 Domestic Airline of the Year award, after winning the title for four consecutive years previously.
Source: traveldaily