Archive for category: Tours

QF international is back!

QANTAS this morning published a revised schedule, indicating a significant acceleration of its return to international operations as pandemic-related restrictions ease (TD breaking news).

The move will see all 22,000 Qantas staff able to return to work in Dec, a full six months earlier than previously expected.

As well as bringing forward the resumption of much of the Qantas network operations, the carrier has also announced a new non-stop service to India, with Sydney-Delhi flights set to commence on 06 Dec this year.

Initially three weekly A330 flights will operate on the route, building to daily by the end of the year, subject to discussions with Indian authorities to finalise necessary approvals.

The Sydney-Delhi flights will operate via Darwin, while the return sector will be non-stop, and Qantas is currently planning for them to be in place until at least Mar 2022 with a view to continuing if justified by demand.

The updated schedule will also see Sydney-Singapore flights resume on 23 Nov, four weeks ahead of schedule, while Jetstar will fly from Melbourne and Darwin to Singapore from 16 Dec.

Heavy demand for flights to Fiji will see Sydney-Nadi QF services brought forward to 07 Dec, with four weekly 737 frequencies.

Other early additions to the QF international map include Sydney-Johannesburg, resuming on 05 Jan 2022, along with Sydney-Bangkok from 14 Jan and Jetstar services from Sydney to Phuket from 12 Jan.

More updates from the Qantas announcement on page three.

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Source: traveldaily

HLO business picking up

DESPITE border closures in NSW, Victoria and Western Australia, Helloworld’s (HLO) Sep quarter fared far better than the same period last year, the company announced in a three monthly update this morning.

Helloworld’s total transaction value for the quarter was $266.5 million, up 50.7% on the same period last year, while revenue for the period totalled $20.3 million, up 62.7% on the prior corresponding period, reflecting a revenue margin of 7.6%.

TTV for Jul was $90.9 million, Aug was $78 million, and Sep was up to $97.6 million.

EBITDA loss for Jul and Aug was approximately $1.5 million per month, but Sep losses were reduced to about $600,000.

These losses totalled $3.6 million for the quarter, compared with $6.3 million in Q1.

On a geographical basis, in Australia, EBITDA loss was $2.5 million for the quarter, while international operations lost $1.1 million.

Helloworld said based on retail, wholesale, and corporate booking intakes across the first three weeks of Oct, it expects a rapid improvement in sales volume and revenues across the next six months.

The company also noted it has sufficient liquidity to maintain operations beyond the end of next year based on current liquidity levels and cash burn rate.

Helloworld noted that the Sep quarter last year benefited from $10.4 million of wage subsidies which materially offset the gross pay and on-costs of $19.3 million for the period, reducing the net cost to $8.9 million.

Head count and gross personnel costs were reduced in the current quarter to $16.9 million, with $2.7 million in govt assistance reducing the net cost to $14.2m.

More from Helloworld on page three and page five.

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Source: traveldaily

ATAC releases agent T&Cs

THE Australian Travel Agents Cooperative (ATAC) has launched a terms & conditions (T&Cs) template for its members, including a menu of suggested travel agency fees which ATAC agents can adapt as they choose.

The initiative aims to help members navigate the complexities of travel bookings in the post-pandemic environment.

For exclusive use on a license fee basis, the new template has been made available to members of the co-operative this week for a one-off fee of $250.

ATAC engaged the services of Aaron Zoanetti, partner at Melbourne law firm Pointon Partners, who is heavily involved in the travel industry as a Council of Australian Tour Operators board member, and also operates his own sports tour company.

The Cooperative has negotiated a five-year free update plan with Pointon to respond to any major changes to the law, which will see members receive an updated template at no charge.

To cater for those who also operate specialised tour groups and charters, a wholesaler template has also been prepared by Pointon, currently available to members at a special rate.

ATAC Chair Ken Morgan told TD the COVID-19 pandemic had highlighted weaknesses and confusion in the T&Cs used by the travel industry.

In addition, the Australian Competition & Consumer Commission has issued guidance to both consumers and the industry as to what practices it would like to see in a relationship between travel advisor a client.

“The new terms provide protection for our members and their clients,” Morgan said.

“With the borders finally about to open and new bookings starting to emerge, we wanted our members to be fully ready with a robust set of terms and conditions…the timing is perfect.

“We need uniformity and clarity…for many customers, the legal definitions are confusing and many see our members as their agent rather than what they truly are: the agent for our suppliers.”

To assist ATAC members with any questions they may have, a webinar with Pointon is scheduled for later this month.

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Source: traveldaily

Zeno launches Mission Zero

SERKO Limited has this week announced a new “Mission Zero” capability in its Zeno online booking tool, with the aim of driving meaningful reduction in the environmental impact of business travel.

The new functionality allows road warriors to make informed booking choices, by revealing carbon offset data associated with any flights while booking.

Lower emission car rental options are also prioritised, and customers are given the ability to offset emissions for a net zero travel program through an intergrated selection of targeted environmental programs.

“At Serko, we believe that for a sustainable business travel program to be realised, individual travellers need to be able to understand how their choice of travel impacts their travel emissions,” said Zeno Head of Product, Jo Phipps.

“Mission Zero visually highlights personalised carbon offset data according to the aircraft and class of travel within the Zeno booking flow so that travellers can make better choices and facilitate the path to a carbon neutral travel program,” Phipps added.

The move has seen Serko partner with Tasman Environmental Markets to integrate BlueHalo, an end-to-end tech solution enabling travellers and businesses to offset travel.

Using the platform Zeno is able to instantly calculate and offset emissions of a journey.

Zeno Mission Zero will be available to users globally over the coming quarter.

MEANWHILE further details of the alliance between Serko and (TD 24 Oct 2019) were revealed during the recent BTS Europe conference where Josh Wood, head of Booking for Business, noted that the project was “going really well”.

Wood said that for to entrust its customers to the Serko platform was a big deal, with the company’s view that the Zeno product experience is better than any of its alternatives.

“If we were going to build it ourselves, it would take five years,” he said.

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Source: traveldaily

Explore France!

ATOUT France, Air France and Accor Live Limitless are partnering in a Rugby World Cup – France 2023 promotion offering the opportunity to win a 15 litre bottle of bubbly.

A new “Travel Inspo Hub” for Australian industry partners provides tips and tools to promote French tourism, with the tipple up for grabs for those who test their knowledge of Rugby World Cup host cities.

In true Gallic style it’s all in honour of World Champagne Day – see the cover page for details.

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Source: traveldaily

BKB Holidays launch

TRAVEL wholesaler Broome, Kimberley and Beyond has announced a name change to BKB Holidays, along with an expansion to offer new destinations in response to customer demand.

MD Russell Brown said BKB’s new 2022 brochures would include WA and the Kimberley, Christmas Island, South Australia, the Northern Territory and Tasmania, as well as packages for the Cocos (Keeling) Islands.

BKB Product Manager, Elisa Hardy, said “our travel industry partners will be keen to see us add even more destinations that Australians want to experience”.

The relaunch also sees a new office location in Wembley, WA, along with the launch in early 2022 of a booking system offering a web quote and booking platform for retail agents.


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Source: traveldaily

TA chair steps down

TOURISM Minister Dan Tehan has thanked outgoing Tourism Australia (TA) Chairman Bob East for his contribution, saying the body is in a stronger position after his two terms as Chair.

Tehan said East had “played an important leadership role in developing Tourism Australia’s strategy and executing its tourism marketing initiatives”.

“He led campaigns to shine a light on the wonders of regional Australia,” the Minister said, also highlighting East’s recognition of the huge opportunity presented by business events.

Also stepping down is Baillie Lodges director Hayley Baillie, who joined the TA Board in 2015.

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Source: traveldaily

Leisurecom pact

GOLD-COAST based Leisurecom Group has announced a partnership with Entertainment, the company behind the well-known Entertainment Book, to launch a “unique all-in-one travel and entertainment offering”.

When booking escapes through the company’s Discover Queensland operation, travellers will also now be offered access to thousands of in-destination experiences, including dining, shopping and activities, with significant savings available.

Entertainment members will also receive big discounts on a wider range of travel experiences than before, including hotels, cruises and tours across Australia and around the world.

The Leisurecom portfolio also includes eCruising (TD 18 Feb 2020), sold by founder Brett Dudley just before the pandemic.

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Source: traveldaily