THE cancellation of a fourth voyage by One Ocean Expeditions yesterday has seen Hurtigruten Cruises step up to assist agents and clients impacted by the ongoing issues at the operator which is undergoing a “difficult period of restructuring”.
Hurtigruten MD APAC Damian Perry said the industry was now seeing an influx of clients trying to get to Antarctica from across Canada, USA and Australia.
“It is a difficult time as flights are full, hotels full, yet these clients have no clear solution,” Perry said.
The newly cancelled voyage, an 11-day Falkland Islands itinerary, was set to depart this weekend, and once again One Ocean CEO Andrew Prossin is offering a “future cruise credit” rather than a refund to impacted travellers.
Hurtigruten, which has already worked steadfast to assist agents impacted by the recent collapse of Tempo Holidays/Bentours, will offer a heavily reduced “compassionate fare” for those impacted by cancelled One Ocean cruises, or future potential cancellations this season.
“We will offer the most suitable date at a reduced net fare,” Perry told Travel Daily, in line with Hurtigruten’s core values of caring for travellers.
More details on the rescue offer in today’s issue of Cruise Weekly – sign up at cruiseweekly.com.au.
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Source: traveldaily