THE AFTA Chargeback Scheme (ACS) has advised that it will no longer cover Supplier Failure credit card chargebacks relating to South African Airways.
The move is the latest issue for SAA, as the state-owned carrier continues to suffer ongoing losses and reels from strike action last month which grounded its global long and short-haul network.
ACS ensures that in the event of a supplier failure, travel agents are not left out of pocket when consumers lodge chargeback requests due to the non-delivery of travel.
According to an AFTA update this morning (TD breaking news), any bookings made with South African Airways after 9am AEDT today will not be protected.
Insurers in Africa have also reportedly ceased insolvency coverage for tickets issued by SAA, while Flight Centre in South Africa has “made a decision to no longer sell SAA until such time as we have obtained certainty in the market”.
Other suppliers recently excluded from ACS include the troubled One Ocean Expeditions (TD 25 Nov) and the collapsed Tempo Holidays/Bentours (TD 20 Sep).
Suppliers can be excluded from coverage by a decision of the ACS Board, if they become insolvent, or if they withdraw from the ATAS accreditation program – see the full list at afta.com.au.
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Source: traveldaily