FLIGHT Centre is set to completely rework the way its consultants book day tours and activities, under a major new partnership with Australian technology firm Livn Group.
The new solution is set to be rolled out globally across all Flight Centre Travel Group (FCTG) verticals from Sep, including Travel Associates, Flight Centre, Liberty Travel and Infinity.
Livn CEO Mark Rizzuto told Travel Daily the platform will enable the automation of existing manual processes, helping Flight Centre navigate the world of travel beyond COVID-19.
“In Flight Centre we have found a like-minded partner set on replacing inefficient practices with technology that does not fail, works 24/7 and delivers multiple layers of value at all of its touchpoints,” Rizzuto said.
The live connections also mean Flight Centre customers will gain access to real-time availability and pricing of day tours and activities while on their trips, providing new opportunities for experiences in-destination.
Livn is providing its platform to FCTG in a “software as a service” model which sees a small flat transaction fee charged for each booking, rather than a commission – meaning Flight Centre is able to maintain its existing commercial agreements with suppliers across the globe.
The Livn technology will enable and manage B2B connectivity via its secure API-based technology providing deep integration with tour operator reservation systems – in contrast to current platforms which see Flight Centre staff make bookings for tours and activities via individual supplier websites or by phone and email.
“With manual handling totally removed, Flight Centre and its preferred global day tour operators will have full accuracy on all their transactions, eliminating room for error, while enjoying lower operating costs by streamlining procurement workflow,” Rizzuto added.
The full migration is scheduled for completion by 31 Dec.
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Source: traveldaily