QANTAS has commenced rolling out its next-generation airport kiosks, which the carrier claims will make the airport experience for travellers much faster and easier for those travelling on domestic flights.
The new system can process boarding passes four times quicker than current models, with the process to print a bag tag now taking just 20 seconds.
It is a timely rollout for The Flying Kangaroo, which has faced the fury of passengers across the country who have endured major wait times as the country reboots its aviation sector after a virtual two-year hiatus.
Qantas has started a “limited trial” of new self-service kiosks in Terminal 3 at Sydney Airport, and following what it hopes will be a successful trial, the airline said it expects to have the kiosks fully installed in Sydney by early Jun and around 140 kiosks across all major Aussie airports by Sep.
With more than three quarters of customers already checking in online and using digital boarding passes on their smartphone, the new kiosks will primarily be used for bag tag printing, Qantas said, while customers will also be able to use the new kiosks to purchase additional checked bags.
Any travellers who haven’t checked in prior to arriving at the airport will also be able to use QR codes on the kiosks to check-in online and receive a digital boarding pass, while customers will still have the option to be checked in by a human agent.
“The existing kiosks were instrumental in reducing queuing for check-in at airport counters when they were introduced more than 10 years ago, and these new kiosks will match the latest technology with customer preferences,” Chief Customer Officer Stephanie Tully said.
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Source: traveldaily