AIR New Zealand has gone live with a new online credit redemption tool, allowing Kiwi direct customers holding flight credits to manage them online.
Over 300,000 clients who purchased a ticket in NZ$ can view a breakdown of their credit, including seat selection or carbon emissions offset, and use the credit to book a new flight.
NZ Chief Commercial and Customer Officer Cam Wallace thanked customers for their patience, saying before COVID-19 systems were not in place to redeem credits at this scale.
“Our teams have had to build this long-term solution from scratch,” he said, with customers now offered increased flexibility including the ability to use credit from an international flight to book a domestic service and vv.
Air New Zealand is also working on a solution for its international customers and those who booked through a travel agent.
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Source: traveldaily