AIRHELP, a Europe-based “flight disruption compensation company,” has unveiled its operations in Australia, saying it offers a new option for travel agents to earn revenue while assisting their clients.
The local office is led by Satu Raunola and Minna Monaghan, who have been ramping up operations in recent months targeting TMCs and OTAs with significant transaction volumes.
The business model is based on European Union Air Passenger Rights Law regulation EC261, which provides for mandatory compensation of up to 600 for travellers who are disrupted by a delayed or cancelled flight.
The payouts also apply to incidents of denied boarding or missed connections, but only in situations where the reason for any disruption is within the airline’s control – so weather and air traffic control restrictions do not lead to compensation.
EC261 applies to all flights departing from EU countries on all carriers, or arriving in Europe on an EU-based carrier, and compensation may be claimed within three years of the incident.
AirHelp CEO Henrik Zillmer said every year about 18% of all flights globally are disrupted, with the company having so far assisted over seven million travellers process compensation.
In the event of an eligible claim, AirHelp handles all the paperwork and partners such as travel agents can earn a commission from successful claims while providing an additional value add service to their clients.
For more information contact Satu Raunola via email on satu.raunola@airhelp.com.
Source: traveldaily