ALITALIA has announced changes to its involuntary refund policy for reasons such as medical, visa rejection, cancelled/schedule changed flights.
Agents are now required to enter the refund request by RAA in BSP Link with attached documentation such as medical certificates etc.
The Alitalia head office team in charge will authorise or decline according to the fare rule.
Agents wanting more info can email refund.trade@alitalia.com.
Source: traveldaily