QANTAS Executive Manager of Global Sales and Distribution, Igor Kwiatkowski, yesterday warned travel agents to ensure they are “operationally prepared” for the 01 Jul change to base commission, which is being slashed from 5% to just 1%.
An industry update from QF reminded the airline’s “industry partners” that all bookings must be ticketed on or before 30 Jun 2022 to be eligible for the current commission of 5%, with the 1% rate applying to anything ticketed on or after 01 Jul, including for any additional collection on reissued tickets.
“This is the first time Qantas has adjusted commission on international fares in more than 15 years, and to assist you with this transition, we have provided the industry with more than 12 months to prepare for the commission change,” Kwiatkowski noted, with the move first flagged in May last year (TD 20 May 21).
An FAQ document on the qantasagencyconnect.com website notes that the change applies to all QF International published fares (excluding trans-Tasman) and Qantas Business Rewards International fares ticketed in Australia.
There’s no change to QF fares that are non-commissionable, including Australian domestic flights, trans-Tasman services, international fares with travel originating outside Australia and most private fares.
Qantas will honour the 5% commission earned on existing international bookings held in credit and reissued after 01 Jul, regardless of the number of re-issues.
The carrier will continue to audit for over-collection of BSP commission, and will raise ADMs to recall commission that is no longer eligible to be earned.
Kwiatkowski concluded his email saying “we continue to recognise the unique contribution our trade partners make, and the bespoke and important service you offer our mutual customers”.
MEANWHILE a number of Travel Daily readers have written to us in response to the Qantas email, including Ian Mollison from Helloworld Travel Balwyn North, who has penned an open letter to Kwiatkowski published on page 5.
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Source: traveldaily