BUPA members will soon have access to travel insurance products supplied by Australian digital insurance company Open, after the two brands signed a strategic partnership this week.
Beginning in Jul, Bupa’s clients will have the option of choosing Open’s travel insurance products, in addition to car and home coverage, in a move the medical services giant said would build on its commitment to provide improved digital insurance experiences for its customers.
“On our…travel insurance policies, as part of our new partnership with Open, Bupa customers will be in control of what they want included, leading to more flexible pricing and only paying for what they need,” Bupa Health Insurance Managing Director Chris Carroll said.
“Our members will benefit from a streamlined digital experience across sales and service including claims and thereafter being able to view their policies on the myBupa app backed by phone support,” he added.
Open will power the travel coverage for Bupa members under the deal, allowing customers 24/7, online access to buy and manage policies, & lodge and manage many claim types.
Open’s CEO Jonathan Buck claims the insurance industry is still encumbered by legacy technology and processes.
“For customers, this means long email chains, waiting on the phone for help or repetitive paperwork and it’s a customer experience that doesn’t match up with what people expect in this day and age,” Buck said.
This is a significant partnership for Open, which has now surpassed 100,000 car, home and travel policies sold since 2016.
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Source: traveldaily