TRAVELLERS Choice has released a new template of terms and conditions (T&Cs) available for its members to use for all new bookings.
The template was created in consultation with lawyers, can be fully personalised, and incorporates a Schedule of Professional Service Fees that each member can adjust according to their individual pricing policies.
Managing Director Christian Hunter said the network’s members previously had access to a T&C template which was primarily used for online bookings through their Travellers Choice “Site Builder” websites.
“Any Travellers Choice agent using the T&C template can now be confident they are meeting all of their legal obligations in respect to Australian Consumer Law, Fair Trading and the Australian Competition and Consumer Commission’s guidelines (ACCC),” Hunter said.
The release follows the introduction of a “best practice guidance” for the travel industry in relation to COVID-19 travel cancellations by the ACCC and ACL regulators, which outlined that businesses are able to retain expenses incurred in the instance of a cancellation, provided it is specified in the T&Cs (TD 20 Jul).
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Source: traveldaily