VIRGIN Australia has today cancelled all bookings currently in place for its international passenger services for the period 15 Jun-09 Aug, which will not be operating.
“Due to the large number of speculative bookings being held, and the potential for excessive volumes of forfeited no-shows, all bookings held over this period have been cancelled,” the carrier said in an update to agents.
All impacted bookings will be updated with a “cancelled” status and queued for action, and alternate flights in the form of a schedule change will not be updated in the PNR.
If clients still wish to travel agents are advised to rebook in the same class on an available flight and revalidate the ticket, with change fees and fare differences waived using the endorsement code “BW000186”.
“As Virgin Australia Airlines is in voluntary administration, our ability to provide a refund or travel credit for cancelled flights or other services is affected,” the carrier said.
Tickets that were issued on or before 20 Apr are eligible for a “conditional credit” (TD yesterday), while those issued after that date are subject to a newly revised change fee waiver policy which is now online at virginaustralia.com.
VA’s updated flight schedule which confirms international cancellations through to 09 Jun also extends the current minimal domestic schedule for the period 15 Jun-12 Jul.
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Source: traveldaily