Access failures

Access failures

A REPORT commissioned by Amadeus has found that nearly half of the travel industry is failing to fully cater for disabled guests.

The findings showed 46% of travel providers lacked relevant content on accessibility and skilled customer service in dealing with those with a disability.

A further 37% had inaccessibility of information on the matter.

The research recommends collaboration between private and public sectors to meet the expectations of disabled travellers.

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Source: traveldaily