FLIGHT Centre’s SME-focused Corporate Travelller Brand has launched a new version of its “SAM” (Smart Assistant for Mobile” app, with the ability to access real-time information and updates as well as book flights and hotels.
The updated version follows ongoing investment in technology platforms within Flight Centre Travel Group despite the impacts of COVID-19, with Corporate Traveller GM Tom Walley saying the relaunched SAM was “a big step forward for SMEs who crave real-time information”.
The app organises, curates and sends information to travellers based on the unique context of their individual trip, such as geo-based alerts and “predictive intelligence that identifies any local issues before they encounter them,” he said.
Corporate Traveller has surveyed its clients, finding that about 60% of travel bookers and decision makers are the first point of contact for staff on trips if something goes wrong.
More than half of bookers said they would like to receive a mobile notification if a travellers’ flight is delayed, while 47% placed a “high level of importance on having access to a traveller tracking system to manager alerts and run reports”.
“The technology is a game-changer for SMEs travelling domestically and overseas – essentially they have the expertise and knowledge of our teams behind the scenes right there in their hand,” Walley said.
He said Corporate Traveller was anticipating SME business travel to really take off in the new year.
“Within weeks of international borders reopening, London stormed to the number two destination from Sydney and Melbourne,” he confirmed.
“Our priority, without doubt, is delivering a duty of care that is simply world-class.”
See corporatetraveller.com.au.
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Source: traveldaily